Carenet Health logo
Carenet Health

Carenet Health provides health plans, providers, employers, and healthcare service companies with advocacy and navigation, healthcare engagement, clinical suppo

Customer Service Representative

Location

Texas

Posted

2 days ago

Salary

$16 / hour

Seniority

Junior

High School0.5 yrs expEnglish

Job Description

Customer Service Representative

Carenet Health

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests • Research customer issues and find workable solutions • Provide response to inquiries including scheduling appointments, referral inquiries • Assist with insurance questions, medication requests or general information requests • Identify and understand customer needs; quickly gain customer trust and confidence • Have fun learning new products and projects!

Job Requirements

  • High School diploma/GED or equivalent (will be validated during background check)
  • Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
  • Strong communication skills via phone, email, chat, etc.
  • Excellent customer services skills
  • Excellent demonstration of caring, empathy and compassion
  • General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
  • Flexible with work schedule
  • Able to provide 2 monitors 22 inch each with both HDMI and Display ports

Benefits

  • health, dental, and vision insurance
  • 401(k) plan with company match
  • paid time off (PTO) and holidays
  • flexible spending accounts (FSAs)
  • employee wellness programs
  • career development opportunities

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