Udacity Marketing

• Provide technical support for students over an online community forum • Answer questions around course content over the forum and facilitate content for students who get stuck in learning • Host one weekly live virtual session to offer direct, real-time support to students. • Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed

• Your responsibilities as a technical mentor will be divided into three major tasks: 1:1 video calls, Virtual Technical Deep-Dive Sessions, Group Q&A sessions • Provide personalized support by addressing learner questions related to course content and projects • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework

• Provide technical support for students daily over an online community forum • Answer questions around course content over the forum and facilitate content for students who get stuck in learning • Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc) • Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community • Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed. • Be responsive over close groups and discussions with Udacity representatives • Encourage engagement through discussions, webinars, and technical activities. • Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

• Provide personalized support by addressing learner questions related to course content and projects. • Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with. • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners. • For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects. • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

• Provide personalized support by addressing learner questions related to course content and projects. • Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with. • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners. • For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects. • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

• Your responsibilities as a technical mentor will be divided into three major tasks. • 1:1 video calls • Virtual Technical Deep-Dive Sessions • Group Q&A sessions • Provide personalized support by addressing learner questions related to course content and projects. • Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with. • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners. • For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects. • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

• Work with our production team to create engaging, high quality videos for tens of thousands of students • Edit course content in Adobe Premiere • Collaborate with content development team on various projects. • Join our contractor pool for remote on-call video editing opportunities, with projects available periodically.

• Your responsibilities as a technical mentor will be divided into three major tasks. • 1:1 video calls • Virtual Technical Deep-Dive Sessions • Group Q&A sessions • Provide personalized support by addressing learner questions related to course content and projects. • Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with. • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners. • For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects. • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

• Managing weekly Checkpoint sessions with students according to Udacity guidelines • Coordinating between the students and the Udacity Connect team • Reporting to Udacity the weekly overall attendance status of students & observations about each session • Explaining concepts of the Nanodegree program to your group of students when needed • Solving questions raised by students during the Checkpoint session • Reporting student attendance and progress to the Mentor's dashboard • Communicating with students on community platform

• Provide personalized support by addressing learner questions related to course content and projects • Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with. • For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners. • For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects. • Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.