• Own end-to-end managed service operations across regions, delivering recurring, programmatic services that combine process-driven execution with domain-led analysis and insight. • Design and operate scalable, technology-enabled delivery models that integrate digital platforms, AI-assisted workflows, and globally distributed service teams. • Build, scale, and lead delivery centers in Colombia and the Philippines, establishing structured operating rhythms, knowledge-based workflows, and capacity models aligned to long-term client programs. • Orchestrate resource allocation, delivery handoffs, escalation paths, and service continuity across multi-disciplinary teams performing both operational and analytical work. • Define and own KPIs spanning service performance, cost efficiency, margin, quality, client satisfaction, talent development, and scalability. • Partner with HR on hiring, onboarding, and capability development, including training teams to execute standardized processes while applying technical judgment and subject-matter expertise. • Work cross-functionally with Digital, Advisory, Growth/Sales, Finance, and Operations leadership to align platforms, expertise, and delivery models into a cohesive, scalable service offering. • Lead through influence in a global, matrixed organization and foster a culture of accountability, continuous improvement, and operational discipline. • Partner with Digital teams to deploy and operationalize AI-enabled capabilities that enhance both transactional efficiency and knowledge-driven outputs (e.g., automated validation, analytics augmentation, insight generation). • Embed automation into repeatable workflows while enabling experts to focus on interpretation, exception handling, and value-added analysis. • Establish human-in-the-loop delivery models that balance scale, accuracy, and professional judgment. • Drive continuous improvement using data-driven methodologies drawn from both digital operations and scaled service environments, increasing throughput, consistency, and quality without proportional cost growth.

• Own end-to-end managed service operations across regions, delivering recurring, programmatic services that combine process-driven execution with domain-led analysis and insight. • Design and operate scalable, technology-enabled delivery models that integrate digital platforms, AI-assisted workflows, and globally distributed service teams. • Build, scale, and lead delivery centers in Colombia and the Philippines, establishing structured operating rhythms, knowledge-based workflows, and capacity models aligned to long-term client programs. • Orchestrate resource allocation, delivery handoffs, escalation paths, and service continuity across multi-disciplinary teams performing both operational and analytical work. • Define and own KPIs spanning service performance, cost efficiency, margin, quality, client satisfaction, talent development, and scalability. • Partner with HR on hiring, onboarding, and capability development, including training teams to execute standardized processes while applying technical judgment and subject-matter expertise. • Work cross-functionally with Digital, Advisory, Growth/Sales, Finance, and Operations leadership to align platforms, expertise, and delivery models into a cohesive, scalable service offering. • Lead through influence in a global, matrixed organization and foster a culture of accountability, continuous improvement, and operational discipline. • Partner with Digital teams to deploy and operationalize AI-enabled capabilities that enhance both transactional efficiency and knowledge-driven outputs (e.g., automated validation, analytics augmentation, insight generation). • Embed automation into repeatable workflows while enabling experts to focus on interpretation, exception handling, and value-added analysis. • Establish human-in-the-loop delivery models that balance scale, accuracy, and professional judgment. • Drive continuous improvement using data-driven methodologies drawn from both digital operations and scaled service environments, increasing throughput, consistency, and quality without proportional cost growth. • Establish and maintain clear service standards, SLAs, and quality benchmarks across ongoing managed programs. • Ensure consistent delivery of both reliable execution and high-value analytical outputs to Fortune 500 clients navigating complex regulatory and sustainability requirements. • Maintain and continuously strengthen strict data privacy, confidentiality, and information security protocols to safeguard sensitive supplier, product, and operational data, reinforcing client trust and regulatory compliance. • Work closely with internal security, legal, and IT teams to ensure delivery practices align with enterprise-grade data governance, access controls, and regional regulatory requirements. • Monitor client satisfaction, delivery performance, renewals, and expansion signals across key accounts. • Act as a senior escalation point for complex engagements requiring coordination across operational teams, technical experts, and digital platforms. • Use operational data and client feedback to continuously enhance service outcomes and delivered value. • Position managed services as a core growth engine for the C&VCT business line, scaling repeatable services while expanding higher-value analytical and insight-driven offerings. • Partner with Sales and Client Leadership on pricing, bundling, renewals, and expansion strategies within long-term client relationships. • Use delivery and performance insights to inform commercial decisions, investment priorities, and service evolution. • Identify opportunities to expand services, improve margins, and increase recurring revenue through greater standardization, automation, and knowledge leverage. • Partner with Growth Portfolio Leads and Solution Owners to identify opportunities to transition appropriate advisory-led work into scalable managed services models. • Co-develop practical operating models for each eligible solution area, including delivery structure, workflows, staffing models, enabling technology, pricing logic, and performance metrics. • Lead the operationalization of these models, standing up delivery capabilities, enabling global teams, and transitioning services from project-based delivery to recurring, programmatic execution. • Support Growth Portfolio Leads and Solution Owners in launching new managed services offerings, helping design, pilot, and scale services to operational maturity. • Establish repeatable playbooks for service conversion, onboarding, and scale-up to enable continued expansion of the managed services portfolio across C&VCT.

• Host a live, one-hour workshop on a monthly basis • Answer student questions about plumbing careers and the job search • Share real-world insight into what entry-level plumbing roles and apprenticeships actually look like • Provide optional 1:1 coaching to students who request it

• Host a live, one-hour workshop on a monthly basis • Answer student questions about the electrical trade and job search • Share real-world insight into what entry-level electrician roles and apprenticeships actually look like • Provide optional 1:1 coaching to students who request it