Trulioo

Title: Total Rewards Specialist Job Description: Location San Diego Employment Type Full time Location Type Hybrid Department People Compensation - $85K – $110K Pay Transparency We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope. Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location. Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. Position Summary Trulioo is seeking a forward-thinking Total Rewards Specialist to join our People Team. Reporting to the Manager, People, this role combines core compensation expertise with a strong focus on data, automation, and scalable workflows. You will support the design and delivery of global total rewards programs while leveraging modern tools, AI, and process optimisation to improve efficiency, insight generation, and decision-making across the organisation. This role plays a key part in evolving our reward practices into a more data-driven, technology-enabled function. This is a full-time, permanent position based in our San Diego office, operating on a hybrid model (3 days per week in-office), but can be done remotely for the right candidate. What You'll be Doing: Total Rewards & Program Delivery - Contribute to compensation activities including job leveling, market matching, and career framework support, applying AI-assisted tools where appropriate to accelerate analysis and improve consistency. - Support the setup and execution of annual compensation review cycles within compensation tools and People systems, identifying opportunities to automate or streamline manual steps. - Support salary benchmarking and analyse internal compensation data, participating in external remuneration surveys to support market competitiveness and internal equity. - Support compensation processes across multiple regions, ensuring alignment with local market practices. - Identify opportunities to improve reward processes through automation, AI tooling, and workflow redesign, and contribute to the development and maintenance of SOPs. - Lead the administration and ongoing maintenance of bonus and incentive plans, including eligibility, targets, performance measures, and payout calculations. - Contribute to the development of scalable, AI-enabled self-service tools and resources that help leaders and employees better understand reward philosophy, pay decisions, and career frameworks. - Support pay equity analyses and audits to ensure fair and consistent compensation practices. - Ensure reward and benefits practices comply with relevant legislation, internal policies, and governance frameworks across multiple regions - Contribute to People-related projects and tasks as required. People Analytics, Data & AI Enablement - Build and maintain scalable dashboards and reporting solutions for headcount, compensation, and workforce insights. - Leverage AI-enabled tools and advanced analytics to enhance data analysis, automate reporting, and generate actionable insights. - Translate complex data (e.g. performance, engagement, reward) into clear narratives and recommendations for senior stakeholders. - Partner with People Ops, Finance, and Talent Acquisition teams to align data models, definitions, and reporting cadence. - Ensure data integrity through validation processes, governance standards, and continuous monitoring. What You’ll Bring: - Undergraduate degree in Human Resources, Business, Analytics, or a related field. - 3-4 years' experience in total rewards or compensation roles. - Experience supporting compensation programs including benchmarking, incentives, job leveling, and annual review cycles. - Experience supporting compensation across multiple regions, with an understanding of local market practices. - Experience with salary benchmarking tools (e.g. Pave, Ravio, Radford, Mercer). - Hands-on experience with HRIS, compensation platforms, or analytics tools (e.g. Workday, BambooHR, Visier, Tableau, Power BI, or similar). - Exposure to workflow automation tools or AI-enabled platforms in an HR context is highly desirable. - Strong analytical capability with the ability to interpret complex datasets and generate actionable insights. - Systems-oriented mindset with an interest in automation, AI, and process optimisation. - Strong Excel skills; experience with data visualisation and reporting tools preferred. - High attention to detail with strong data governance and quality control practices. - Strong communication and stakeholder collaboration skills, with the ability to translate data into clear business recommendations for non-technical audiences. Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

• Own full-cycle technical recruitment for engineering and technology roles across varying levels of seniority, from sourcing through to offer. • Partner with engineering and technical hiring managers to deeply understand role requirements, define ideal candidate profiles, and craft compelling, accurate job postings. • Source and engage qualified technical candidates through creative and targeted channels, including LinkedIn Recruiter, GitHub, niche job boards, and professional networks. • Conduct initial technical screenings and structured interviews to assess candidate fit, skills, and culture alignment, while maintaining a strong and active talent pipeline. • Track, update, and report on hiring metrics and pipeline activity to keep engineering managers and the TA team informed and aligned. • Manage and optimize our Applicant Tracking System (ATS) to ensure accurate data integrity and efficient recruitment workflows. • Collaborate with the Talent Acquisition team to evaluate and implement new tools and strategies — including automation and AI-powered solutions — to continuously improve process effectiveness. • Represent Trulioo at tech-focused career fairs, meetups, and recruitment events, championing our engineering culture and opportunities to prospective candidates.

• Provide subject matter expertise on EU and UK AML/CTF, KYC, KYB, sanctions, and PEP screening regulations. • Maintain strong knowledge of PSD2 and broader EU/UK payments regulatory frameworks. • Monitor evolving legislative and supervisory developments across EMEA jurisdictions. • Analyze and interpret regulatory changes and translate them into actionable internal and product guidance. • Support regulatory engagement, customer due diligence requests, and audit processes as needed. • Act as a key regulatory SME to Product and Engineering teams during design, build, and UAT phases. • Ensure Trulioo’s products align with EU/UK regulatory expectations and address our customers' operational needs efficiently and effectively. • Provide insight into financial crime typologies, payment compliance practices, and emerging supervisory trends. • Support commercialization by validating regulatory positioning of new and existing solutions. • Bring hands-on compliance operations experience, including onboarding, transaction monitoring, investigations, SAR/STR reporting, and regulatory examinations. • Advise on operational best practices used by regulated entities in marketplaces, fintech, payments, financial services, and crypto sectors. • Identify operational challenges and translate them into product enhancements and advisory insights. • Conduct structured regulatory research across the EU and UK frameworks affecting Trulioo’s customers. • Distill complex regulatory developments into clear internal briefings and executive-level summaries. • Influence Trulioo’s strategy based on key regulatory developments trends and identify opportunities to create/enhance products to address our customers' emerging regulatory challenges. • Partner with Marketing and Executive teams to create thought leadership content. • Represent Trulioo at EMEA conferences, panels, and industry forums. • Support the continued development and maturity of Trulioo’s Compliance Management System within EMEA. • Help design scalable governance processes aligned with licensing and regulatory obligations. • Embed a culture of compliance that balances regulatory rigor with innovation. • Ensure internal frameworks evolve alongside Trulioo’s growth in the region.

• Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility. • Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations. • Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale. • Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning — bringing forward new product bets that could materially expand Trulioo's addressable market. • Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries. • Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions. • Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands. • Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch. • Lead cross-functional squads — Engineering, Data Science, Design, Legal, and Compliance — to deliver fraud and risk capabilities within expected timelines using agile methodologies. • Partner closely with ML and Data Science teams to identify predictive signals, validate model performance, define feedback loops, and deliver explainable risk scores that drive adoption. • Decompose complex product problems into incremental delivery milestones, managing trade-offs transparently with stakeholders. • Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients.

• Strategy and roadmap for key KYB capabilities - including the prioritization trade-offs, the bets we're making, and the work we're explicitly not doing • Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans • Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented • Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale • New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers • Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction

• Identify, develop, and close new revenue opportunities with enterprise clients across key identity and risk use cases. • Lead multi-threaded, consultative sales cycles that engage multiple levels of decision-making within the buying center—from executives and compliance leaders to product, fraud, and technology stakeholders. Translate complex compliance and fraud-prevention challenges into actionable solutions that deliver business value. • Become an expert on the onboarding, risk, fraud, and credit domains, as well as Trulioo’s product portfolio, value propositions, and differentiators in each space. • Partner with Solutions Consulting, Product, and Customer Success teams to deliver tailored solutions that drive long-term value and customer retention. • Approach your work with drive, ownership, and self-starting energy, consistently meeting and exceeding pipeline and revenue goals. • Engage your stakeholders with energy and authenticity — you are emotive, charismatic, and able to build excitement and trust at every level of the customer organization. • Forecast accurately, maintain disciplined pipeline management in Salesforce, and drive accountability across the sales process. • Represent Trulioo at select industry events, webinars, and customer forums to elevate brand and solution awareness.

• Develop and execute the EMEA sales strategy aligned to company growth objectives, target segments, and product roadmap. • Translate ARR and bookings targets into territory, segment, and rep-level plans with clear quotas and activity expectations. • Own pipeline creation, progression, and conversion; ensure accurate forecasting and predictable delivery of quarterly and annual goals. • Use data to continuously refine territory design, coverage models, and sales motions to improve win rates and shorten sales cycles. • Build, lead, and develop a world-class sales team, including account executives and outbound/SDR resources. • Recruit and retain top talent; establish a high-performance culture grounded in accountability, coaching, and continuous improvement. • Implement clear operating rhythms (QBRs, forecast calls, deal reviews) that drive execution discipline and performance. • Mentor and uplevel sales leaders to effectively run their businesses and develop succession depth. • Personally engage on strategic opportunities, executive-level negotiations, and key customer relationships across EMEA. • Partner with Customer Success on expansion, renewals, and executive sponsorship for top accounts. • Ensure rigorous MEDDIC/enterprise sales best practices across discovery, solutioning, proposal, and commercial negotiation. • Serve as an escalation point for major accounts and complex commercial or contractual issues. • Partner with Marketing to align on ICPs, campaigns, lead quality, and pipeline targets by segment and region. • Collaborate with Product and Product Marketing to refine positioning, pricing, and packaging in response to buyer feedback and competitive dynamics. • Provide structured, data-backed insights from the field to influence roadmap and GTM priorities. • Align closely with Revenue Operations on territories, compensation plans, reporting, and tooling (CRM, enablement, forecasting). • Own regional forecast accuracy, pipeline health metrics, and sales productivity KPIs; communicate performance to the executive team and Board as needed. • Define and enforce sales processes, CRM standards, and inspection mechanisms to ensure data quality and visibility. • Partner with Finance on planning, budgeting, compensation design, and scenario modeling for the EMEA business. • Monitor market trends and competitive landscape; identify new vertical, product, or partnership opportunities.

• Drive new business - Manage the full acquisition cycle, identifying and pursuing new opportunities while strategically growing relationships within target accounts • Develop stakeholders relationships - Build trusting relationships with senior stakeholders by understanding and foreseeing how our products meet their needs and create value. • Pipeline development - Work closely with Marketing, Revenue Operations, & Sales Development to target sales campaigns and events to drive pipeline creation. • Lead complex sales cycles - Manage all opportunities through the sales cycle while balancing conversion and longer term business opportunities. • Product demonstrations & evaluations - Coordinate prospective & current customer evaluations of Trulioo working closely with solution consulting and other product experts, performing demos and using mutual project plans. • Internal collaboration & communication - Work cross-functionally with leadership, product, and other teams to deliver value-driven solutions.