Role Description Nous sommes à la recherche de spécialiste du service à la clientèle courant bilingue anglais/français à Temps partiel. - Travail à domicile - Salaire de départ: 22 $ de l'heure - Nous offrons une formation rémunérée, ainsi qu'un support permanent de qualité. Qualifications - Attitude positive et enthousiaste - Une très bonne maitrise de la grammaire anglaise et française - Être à l'aise à l'informatique, notamment avec le système d'exploitation Windows - Être ponctuel - Capacité d'apprentissage rapide et savoir écrire 36 mots par minute - Diplôme d'études secondaire ou équivalent (préférable) - Aimer travailler en équipe Requirements - Gérer les appels de nos clients (nous ne sommes pas un centre de télémarketing) - Répondre de manière professionnelle aux appelants, fournir et prendre de l'information des appelants - Recevoir et acheminer les messages critiques vers le personnel de garde en priorisant les appels d'urgence - Répondre aux demandes des clients de manière professionnelle et précise Benefits - REER - Assurance dentaires - Assurance maladie - Congés payés - Assurance des soins de la vue Company Description TigerTel est un employeur souscrivant au principe de l'égalité des chances, qui s'engage à offrir des opportunités d'emploi égales à tous les candidats et employés, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine nationale, à l'âge, au handicap, au statut d'ancien combattant ou à toute autre caractéristique protégée par la loi applicable.

Role Description Given the exceptional growth of its business, Charlie Health is adding Nurse Practitioners to the team. The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and ensuring compliance with medical and clinical policies and procedures. We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities - Provides direct patient care for medication management, diagnostic evaluations and medical assessments. - Provides patient education regarding medications, risks, benefits and reasonable outcome expectations. - Works diligently with support staff to ensure proper patient communication and follow up. - Participates in treatment team meetings. - Assists Medical Directors with patient-facing tasks as needed. - Perform other duties as assigned by Medical Director. Qualifications - Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly. - Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program. - Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP). - 3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred. - Experience working with a wide range of ages, including children, teens, young adults, and adults clients. - Commitment to delivery of high-quality, cost-effective health care. - Ability to communicate and work proficiently with medical staff, patients, clinical support and administrative staff. - Proficiency in use of electronic health records. - Requires computer and internet skills, including Microsoft Word and Outlook. Benefits - Flexibility: Our virtual program allows our nurse practitioners the ability to work from home or wherever they are most comfortable. - Support: All of our nurse practitioners receive support from a full time Admissions and Assessment team. - Ability to Develop Strong Relationships with Incredible Clients: Opportunity to build strong relationships with clients and do in depth work to create sustainable healing. - Collaboration: Participation in case discussions to leverage the expertise of others. - Free CEUs: Access to free, online CEUs to meet licensing requirements and explore topics of interest. - AI-Powered Documentation: Access to an AI-powered virtual scribe that streamlines clinical documentation.

Role Description We are hiring LPN's with Illinois license to support patients who are enrolled in chronic care management and/or remote patient monitoring programs. This is done in partnership with the patients’ care team which may include primary or specialty physician practices or healthcare systems. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. This is a full-time position that operates Monday through Friday, 9:00 am to 5:30 p.m. Eastern Time, unless otherwise specified. As a Care Navigator, you will be trained in HealthSnap’s remote patient monitoring platform and will be responsible for communicating with enrolled patients in conjunction with the patients’ care team. Care Navigators typically have an assigned group of patients for which the Care Navigator is responsible for assisting throughout the month. Care Navigators also assist with other patients or patient tasks as assigned. Above all else, you will play an essential role in establishing a relationship with assigned patients that allows you to empower them to manage their chronic illnesses and improve their health. - Illinois Nursing License Required - Additional Compact Nursing License Preferred Qualifications - A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN) - Additional state licenses may be required and will be reimbursed by HealthSnap - 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring - Strong communication and interpersonal skills - Excellent organizational and time management abilities - Proficiency in using electronic health records (EHR) and care management software - Ability to work independently and as part of a team - Empathy and a patient-centered approach to care - Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack) Requirements - Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions. - Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans. - Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol. - Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes. - Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers. - Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. - Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows. Benefits - Competitive salary and benefits package - Opportunity for professional growth and development - Collaborative and inclusive work environment - Meaningful work that makes a positive impact on healthcare accessibility and outcomes

Role Description The Collector C is a seasoned Collections Representative responsible for maintaining a financially sound loan portfolio by proactively managing delinquencies across Consumer Loans, Real Estate Loans, and Home Equity Lines of Credit (HELOCs). This role utilizes a variety of outreach methods—including phone calls, letters, emails, and text messages—to engage members and resolve delinquent accounts. - Manage assigned collections queues and proactively collect delinquent loan payments and overdrawn deposit accounts. - Contact delinquent members via phone, email, text, and letters to resolve past-due accounts. - Analyze borrowers’ financial situations and use skip tracing tools to locate members when necessary. - Document all collection activities thoroughly in system notes. - Recommend loan extensions and workout solutions in accordance with policy. - Respond to member inquiries regarding loans and accounts. - Administer collection-related processes including bankruptcies, repossessions, charge-offs, and legal referrals. - Prepare and maintain accurate records and reports related to bankruptcy filings, collateral recovery, and legal activities. - Coordinate with internal departments and external vendors (e.g., attorneys, repossession agents) to ensure timely resolution of accounts. - Ensure compliance with applicable laws and regulations, including BSA, USA PATRIOT Act, OFAC, NCUA Rules, and FDCPA. Qualifications - Excellent knowledge of collections laws, policies, procedures, and practices. - Excellent written and verbal communication skills. - Professional appearance and demeanor. - Working knowledge of Word, Excel, and internet use for skip tracing resources. - Minimum of two years’ related collections experience. - Previous collections experience in a credit union or financial services environment is a plus. - Bilingual (Spanish/English) preferred. Requirements - Remote assignment with approximately 95% sitting at a desk and using a PC to perform most work duties. - Remaining 5% for walking.