• Act as the primary point of contact for assigned customers • Drive onboarding, adoption, and retention strategies • Deliver proactive support, not reactive ticket handling • Troubleshoot product issues using SQL queries, logs, and system diagnostics • Use Power BI / dashboards to track customer health and usage patterns • Leverage and deploy AI tools / AI agents to improve support efficiency • Continuously improve support workflows and CX processes

• Own and manage assigned customer accounts (Domestic & International) • Ensure zero long-pending issues with strict SLA adherence • Drive CSAT and NPS outcomes through proactive engagement • Maintain high-quality business communication (written & verbal) • Conduct customer onboarding sessions and drive product adoption • Create and share customer reports and insights with Customer Success Managers • Support renewal readiness through engagement and value delivery • Develop knowledge base / product support content • Handle escalations and cross-functional coordination • Deliver consistently on KPIs and KRAs

• Provide assistance, information and support to customers regarding the company's products or services. • Respond to inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem resolution. • Handle inbound calls, emails, and chat requests. • Maintain accurate records of customer interactions. • Escalate unresolved issues to designated departments for further follow-up. • Communicate with customers to address their requests or inform them of investigation results, solutions, or any planned fixes. • Conduct periodic outbound calls to maintain customer relationships and update customer information in the CRM. • Gather and review all relevant information to assess the validity of complaints and determine possible causes and resolutions. • Perform remote support interventions for customers covering both hardware and software aspects of the company's products. • Provide product training to customers. • Participate in new customer onboarding processes, including needs assessment, software configuration, data handling and import, training, and implementation support. • Analyze and update customer data on demand using database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required. • Perform any other related tasks.

Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.