Titanium Healthcare

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! We are committed to advancing health equity through California’s CalAIM initiative, including the Enhanced Care Management (ECM), Community Supports (CS), and Health Home Program (HHP) programs. We support vulnerable members of our communities by providing high-quality, person-centered care coordination. Our teams are innovative, collaborative, and passionate about improving healthcare delivery. POSITION SUMMARY We are seeking a dedicated and adaptable Trainer to deliver engaging and effective training for Titanium Healthcare staff across the ECM, CS, and HHP Programs. The Trainer plays a vital role in preparing staff to provide high-quality, person-centered care while meeting compliance, documentation, and program standards. The Trainer is responsible for facilitating onboarding, reinforcing best practices, and providing staff with the tools and confidence needed to succeed in their roles. This position emphasizes training delivery and learner support, working closely with the Training Leader and Director of Education & QA to align training content with organizational goals, program requirements, and audit readiness. At Titanium Healthcare, you will be part of a mission-driven team dedicated to advancing health equity across California. As a CalAIM Trainer, you will directly support the development of our staff, reinforce compliance with state and health plan requirements, and strengthen the quality of care delivered to our members. We offer competitive pay, comprehensive benefits, and opportunities for professional growth in an organization that values innovation, accountability, and collaboration. WHERE YOU’LL WORK This position is remote. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm. WHAT YOU’LL DO - Facilitate onboarding and continuing education sessions for ECM, CS, and HHP staff - Deliver interactive learning experiences that apply adult learning principles and accommodate diverse learner needs - Reinforce program guidelines, compliance requirements, and person-centered care practices in all training sessions - Provide one-on-one or small group coaching for staff who require additional support - Conduct system-based training on eClinicalWorks (ECW), Managed Care Plan portals, and Titanium University content - Support Quality Assurance by embedding audit and compliance standards into training delivery - Collaborate with training leadership and program leaders to evaluate training needs and adapt content accordingly - Assist in the development, update, and maintenance of training manuals, guides, and instructional materials - Stay current on CalAIM policies, DHCS requirements, and Managed Care Plan updates that impact training content - Contribute to continuous improvement of Titanium University by sharing learner feedback and curriculum insights - Participate in cross-training and continuing education to expand training coverage - Support logistics, scheduling, and preparation for training sessions - Perform additional training-related duties as assigned WHO YOU ARE - Strong facilitation and presentation skills, with the ability to engage diverse learners - Knowledge of adult learning principles and training delivery methods - Ability to train staff on eClinicalWorks (eCW) and Managed Care Plan portals - Strong organizational and time management skills with attention to detail - Analytical skills to evaluate training effectiveness and recommend improvements - Adaptability to different learning environments and participant backgrounds - Familiarity with CalAIM and/or Health Homes Program populations and requirements - Ability to work independently while collaborating effectively with Training Leadership and QA - Occasionally required to move or carry training materials or equipment weighing up to 15 pounds - Fluent in English (written and verbal) - Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner - Adequate hearing and vision (with corrective devices if necessary) - Ability to identify problems and use logic and related information to develop and implement solutions - Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures - Ability to communicate clearly in-person, by phone, and electronically - Frequent use of computers, keyboard, and handheld/mobile devices - Competent with computers, email, virtual platforms, and Microsoft Office based programs - Ability to type for extended periods - Must be able to remain in a stationary position - Ability to maintain professionalism and safety in diverse environments - Consistently operate a computer and office equipment in a home-office setting - Must be able to remain in a stationary position for extended periods while conducting virtual training sessions - Ability to speak clearly, maintain professional presence on camera, and manage virtual platforms for extended periods - This position is primarily remote, with occasional travel (less than 10%) for in-person trainings or meetings WHAT YOU’LL NEED - Associate degree in communication, healthcare, education, or related field - Minimum 2+ years of experience as a Lead Care Manager, Housing Navigator, Trainer, or other related healthcare/care coordination position - Distraction-free home workspace with a secure internet connection NICE TO HAVES - Prior experience delivering training under CalAIM, HHP, or other Medi-Cal programs, with proven understanding of DHCS and MCP requirements - Certification or coursework in adult learning, training delivery, or instructional design (e.g., ATD, train-the-trainer, healthcare education) - Experience supporting staff through audits or compliance readiness training, with ability to translate regulatory requirements into practical workflows - Experience designing and delivering virtual training through Microsoft Teams or comparable platforms, with skill in keeping remote learners engaged - Background in coaching, mentorship, or peer support, with proven ability to reinforce learning outside formal sessions - Knowledge of case management, care coordination, or housing navigation workflows within Medi-Cal populations - Demonstrated cultural competency and ability to train staff serving diverse member populations. WHAT YOU’LL ENJOY - Make an impact: an organization who cares about its employees, communities, and the future of healthcare - Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself - Growth: opportunities to develop and grow your career with us - Community: you are encouraged to have a voice, share your opinions, and have individual impact on the business - Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss - Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model - Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan - Flexible Spending, Health Savings & Dependent Care Accounts - Life/AD&D insurance funded 100% by Titanium Healthcare - Supplemental Short-Term Disability - Employee Assistance Programs - Protect your pet(s) with Pet Insurance - 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact. Location Remote, California (Remote) Department Enhanced Care Management Employment Type Full-Time Minimum Experience Mid-level Compensation $27-$31

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! Titanium Healthcare is committed to advancing health equity through California’s CalAIM initiative, including the Enhanced Care Management (ECM), Community Supports (CS), and Health Home Program (HHP). We support some of the most vulnerable members of our communities by providing high-quality person-centered care coordination. Our teams are collaborative, mission-driven, and focused on delivering services that meet the highest standards of quality and compliance. Through strong operational systems, training, and quality oversight, Titanium Healthcare works to ensure that every member receives coordinated and effective care. POSITION SUMMARY Titanium Healthcare is seeking a detail-oriented and analytical Quality Assurance Specialist to support oversight of our CalAIM programs, including Enhanced Care Management (ECM), Community Supports (CS), and Health Home Program (HHP). The Quality Assurance Specialist monitors documentation quality, conducts chart audits, and reviews member records to ensure compliance with CalAIM and Managed Care Plan requirements while identifying opportunities to strengthen workflows, documentation standards, and overall program performance. This role works closely with the Director of Education & Quality Assurance, program leadership, and frontline teams to ensure documentation practices align with regulatory expectations and support ongoing audit readiness across the organization. At Titanium Healthcare, you will be part of a mission-driven team dedicated to advancing health equity across California. As a Quality Assurance Specialist, you will play a key role in strengthening documentation quality, supporting compliance with state and health plan requirements, and improving the delivery of care across our CalAIM programs. We offer competitive pay, comprehensive benefits, and opportunities for professional growth in an organization that values innovation, accountability, and collaboration. WHERE YOU’LL WORK This position is remote. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm. WHAT YOU’LL DO Quality Monitoring & Chart Review - Conduct routine chart audits to evaluate documentation accuracy, completeness, and alignment with CalAIM program and Managed Care Plan requirements - Review member encounters, care management documentation, outreach efforts, and service plans to ensure services are properly documented - Identify documentation gaps, workflow challenges, or compliance risks and communicate findings to leadership - Track audit findings and monitor trends in documentation quality across teams and regions to inform quality improvement efforts Compliance and Audit Readiness - Monitor compliance with CalAIM program requirements and Managed Care Plan guidelines - Maintain awareness of regulatory updates, health plan guidance, and documentation standards impacting program operations - Support internal reviews and external audits by preparing documentation and assisting leadership with audit preparation - Assist in monitoring corrective actions and follow-up activities related to audit findings Data Monitoring and Reporting - Support the collection and review of audit results and quality metrics - Collaborate with program managers and data teams to analyze trends in documentation quality and program performance - Prepare summaries and reports related to audit outcomes, documentation trends, and quality improvement initiatives Staff Support and Quality Improvement - Provide guidance to program staff regarding documentation standards and compliance expectations - Collaborate with Training and Program Leadership to identify areas where staff may benefit from additional training or workflow clarification - Support the development of job aids, documentation guidance, and quality improvement initiatives that strengthen program performance - Perform other duties and projects as assigned WHO YOU ARE - Experience reviewing or documenting member records within an electronic health record system, including encounters, case notes, care plans, or service documentation - Strong understanding of documentation standards and program compliance requirements, with experience reviewing member records and identifying documentation or regulatory gaps - Ability to work independently while collaborating effectively with program leadership, training teams, and operational staff - Strong attention to detail with the ability to review documentation for accuracy, completeness, and compliance with program standards - Excellent written and verbal communication skills, with the ability to clearly document audit findings and communicate feedback to staff and leadership - Analytical thinking and problem-solving skills to identify documentation trends, workflow gaps, and opportunities for improvement - Ability to interpret program requirements, policies, and health plan guidance and apply them during documentation review - Strong organizational and time management skills, with the ability to manage multiple audits and competing priorities - Proficiency in Microsoft Office applications including Excel, Teams, and SharePoint for tracking, reporting, and collaboration - Comfort working within electronic health record systems to review member documentation and service records - Consistently operates a computer and standard office equipment in a home-office or remote work environment - Must be able to remain in a stationary position for extended periods while reviewing documentation, completing chart audits, and preparing reports - Ability to communicate clearly and professionally through virtual meeting platforms and written communication tools - Ability to work across multiple digital systems, including electronic health records, reporting tools, and collaboration platforms - Occasionally required to move or carry materials up to 15 pounds - This position is primarily remote, with occasional travel (less than 10%) for meetings, trainings, or organizational events WHAT YOU’LL NEED - Associate or bachelor’s degree in public health, social work, healthcare administration, human services, or another related field - Minimum 2+ years of experience working in a Medi-Cal program environment, such as Enhanced Care Management, Community Supports, Health Homes, care coordination, or case management - Distraction-free home workspace with a secure internet connection NICE TO HAVES - Experience working within California’s CalAIM initiative, including Enhanced Care Management (ECM), Community Supports (CS), or the Health Home Program (HHP) - Experience conducting chart audits, documentation reviews, or supporting internal quality monitoring and audit preparation activities - Familiarity with Managed Care Plan documentation requirements and Medi-Cal program compliance expectations - Experience using eClinicalWorks (eCW) or a comparable electronic health record system - Background in care coordination, case management, housing navigation, or community-based services serving Medi-Cal populations - Experience collaborating with program leadership or training teams to strengthen documentation practices and program workflows WHAT YOU’LL ENJOY - Make an impact: an organization who cares about its employees, communities, and the future of healthcare - Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself - Growth: opportunities to develop and grow your career with us - Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business - Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy - Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model - Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan - Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare - Flexible Spending, Health Savings & Dependent Care Accounts - Life/AD&D insurance funded 100% by Titanium Healthcare - Supplemental Short-Term Disability - Employee Assistance Programs - Protect your pet(s) with Pet Insurance - 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact. Location Remote, California (Remote) Department Enhanced Care Management Employment Type Full-Time Minimum Experience Mid-level Compensation $70,000-$75,000