Thyme Care

Role Description Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise. This role follows a fixed schedule of 8:30 AM to 5:00 PM EST, working four weekdays and Saturdays. The designated weekday off must be Monday, Thursday, or Friday. Within your first three months, you will: - Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day. - Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices. - Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction. - Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards. - Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed. - Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals. - Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team. - Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions. - Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access. - Be available for urgent clinical escalations and provide clinical consult support as required. - Perform other projects and duties as assigned and as related to department business needs and objectives. Qualifications - An active, unrestricted compact Registered Nurse (RN) license is required. - Degree in Nursing (ADN or BSN) required; BSN preferred. - Compact + single state licensure in New York and/or Illinois licensure is preferred. - At least 5 years of nursing experience, including 3 years in solid tumor oncology nursing. - Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire. Requirements - Prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission. - Proactively identify and prioritize initiatives, taking prompt action to address urgent needs. - Excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation. - Effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues. - Comfortable with change and ambiguity with a proven track record of success in dynamic environments. Benefits - Choice of great medical, dental, and vision insurance plans. - Generous vacation policy for full-time employees. - Fluency in Spanish, both written and verbal, is preferred. - Prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

Role Description As the Senior Manager, CRM & Lifecycle Marketing, you’ll be part of Thyme Care’s member marketing team, which leads the strategy, execution, and optimization of asynchronous member communications across the care journey. Thyme Care partners with health plans to support their members through cancer care, and that model shapes the work. Each enrollment campaign is customized per health plan partner, and on the engagement side, programs are built around specific care behaviors, each with its own messaging, timing, and audience logic. It's a high-volume, high-customization environment, and the craft of this role is honoring what makes each partner and program distinct while building the reusable logic that keeps the system scalable. You'll own the execution, optimization, and ongoing management of lifecycle marketing programs spanning member awareness, enrollment, activation, onboarding, engagement, and retention. Working primarily in Customer.io, you'll be the expert on how campaigns get built: how audience logic is structured, how personalization renders, how data attributes flow into messages, and whether a concept is feasible before work begins. You'll design, build, QA, and maintain cross-channel campaigns (email, SMS, direct mail) that are accurate, personalized, and delivered seamlessly. Consulted directly as campaigns are scoped, you'll partner closely with Enrollment Marketing, Member Engagement Marketing, Brand, Product, Engineering, and Data to define data requirements, monitor performance, and translate lifecycle strategies into personalized, scalable member experiences built on reusable logic. This role is ideal for someone who enjoys solving complex marketing and technical challenges as much as creating exceptional member experiences. You’ll combine strong marketing instincts with systems thinking to build communications that are timely, empathetic, data-driven, and scalable. Qualifications - 6+ years of experience in CRM or lifecycle marketing, with a strong focus on marketing automation and data-driven campaign management. - Deep familiarity with Customer.io, Iterable, Braze, or similar CRM platforms. - Working knowledge of HTML, dynamic content, and data integrations via APIs or data pipelines. - Comfort collaborating closely with engineering and data partners to solve technical challenges. - Experience managing complex, multi-channel programs with high attention to detail and documentation. - Analytical mindset with proficiency in performance reporting (e.g., Looker or similar BI tools). Requirements - Build and manage CRM journeys: Develop and maintain a high-volume portfolio of automated campaigns in Customer.io (or similar tools like Iterable or Braze) that drive awareness, enrollment, engagement, and retention. - Manage data flow and integrations: Partner with engineering and data teams to optimize how member data moves between proprietary systems and marketing platforms, ensuring reliability and personalization at scale. - Design scalable campaign architecture: Create workflows and automations across channels (email, SMS, print, and landing pages) with a focus on compliance, brand alignment, and QA. - Lead testing and reporting: Define, run, and evaluate A/B tests; use Looker and other analytics tools to measure campaign performance, identify opportunities, and deliver actionable insights. - Support co-branded initiatives: Execute marketing programs with payer and provider partners, maintaining strong collaboration and brand integrity across all audiences. - Establish operational excellence: Maintain CRM hygiene, manage segmentation and audience lists, and create documentation and standards for campaign deployment. - Collaborate cross-functionally: Work with internal partners across Enrollment, Brand, and Member Engagement to translate strategic goals into technical execution. - Champion the member experience: Reduce friction in communications by simplifying journeys, clarifying messaging, and ensuring members receive timely, supportive information. Benefits - Base salary for this role is $140,250-$165,000. - This position is also bonus-eligible. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description As the Comprehensive Health Assessment Nurse Practitioner, you will be a critical clinical team member caring for our members. You will: - Conduct the first and annual clinical interaction with our members using a telemedicine platform. - Perform a thorough, whole-person, comprehensive history and exam. - Evaluate risk scores and assess gaps in care. - Develop comprehensive care plans to address clinical and non-clinical needs and barriers. - Prioritize our members’ goals and create concrete plans for our Oncology Nurse Navigators and Community Health Workers. - Review available medical records and work with external providers. - Provide clinical insights to our care team and adhere to best documentation practices. - Participate in holiday, night, and weekend emergency coverage as needed. This role reports to our Nurse Practitioner Manager and can be remote or hybrid-based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform. Qualifications - At least 3 years of NP experience, including 2 years in adult oncology. - At least one year of telehealth experience. - Experience completing health risk assessments is a plus. - Exceptional experience in a startup or tech-forward company is preferred. - Compact RN license and an unrestricted Advanced Practice license. - Willingness to obtain additional state licenses. Requirements - Skilled in juggling multiple tasks and working under pressure without sacrificing organization. - Effective listener and communicator, able to build rapport and excellent working relationships. - Comfort with ambiguity in fast-paced environments. - Desire to learn how to use new technologies, including video chatting, Google Suite, Slack, and electronic health records. - Able to identify and prioritize a member's needs and address urgent needs immediately. Benefits - Base salary for this role is $140,000. - Salary range may vary based on qualifications, experience level, skillset, and internal equity. - Equity, benefits, and other opportunities included in the total compensation package. Company Description At Thyme Care, our core values guide us in everything we do: - Act with our members in mind. - Move with purpose. - Seek diverse perspectives. We recognize a history of inequality in healthcare and are committed to creating a culture of inclusion. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud and always confirm that communications are coming from an official Thyme Care email.

Role Description As a Senior Product Manager on our Data Ingestion & Care Enablement (DICE) team, you will be the connective tissue between our external partners, internal data systems, and the product and care teams that depend on them. You'll own the data integrations and partner relationships that power Thyme Care's ability to identify, enroll, and serve our members — making sure the right data flows to the right teams at the right time. This role sits at the intersection of contracts, data, product behavior, and care workflows. You'll partner closely with payer and provider organizations to acquire and exchange data, define program populations, and ensure our integrations meet both contractual and clinical requirements. Internally, you'll work across our data science, engineering, growth, health economics, and clinical operations teams to translate complex data problems into clear requirements and actionable plans. Additionally, you will: - Own partner data integrations end-to-end: - Lead implementations with payers and providers, managing data ingestion, quality, enrollment logic, and return files from kickoff through go-live and ongoing operations. - Serve as a primary point of contact for external data counterparts: - Negotiate data specifications, troubleshoot issues, and build strong working relationships with partner organizations. - Translate technical complexity into business clarity: - Break down intricate data and integration challenges into actionable requirements that product, engineering, and data science teams can execute against. - Drive cross-functional alignment: - Coordinate across DICE, growth, health economics, clinical operations, and care delivery teams to ensure data-dependent initiatives stay on track. - Build and maintain operational visibility: - Develop monitoring, dashboards, and proactive alerting so the team can shift from reactive problem-solving to proactive management of data quality and integration health. - Own analyses that drive decisions: - Lead work on eligibility reconciliation, claims analysis, enrollment trends, and other data investigations that inform executive and operational decision-making. - Shape the DICE roadmap: - Partner with your team lead to identify opportunities, prioritize initiatives, and drive multi-quarter projects that improve how Thyme Care acquires, processes, and leverages data. - Leverage AI to accelerate your work: - Stay current with AI tools and capabilities, applying them where they can improve your own productivity and the effectiveness of data workflows. Qualifications - 4+ years of experience in product management, data operations, or a related role within healthcare. - Direct experience working with healthcare claims data, eligibility files, and value-based care data in a payer, provider, or health tech environment. - Track record of managing complex data integrations or implementations with external partners. - Experience collaborating closely with data science and data engineering teams; comfortable with SQL and working in data-heavy environments. - Proven ability to manage competing priorities across multiple partners and internal stakeholders simultaneously. - Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and vice versa. - Experience operating effectively in ambiguous, fast-moving environments where you had to define the path forward. Requirements - Experience with clinical ontologies or healthcare data standards (nice to have). - Familiarity with data pipeline tools and concepts (e.g., dbt, GitHub Actions) — not as a builder, but as a collaborator (nice to have). - Experience in value-based care contract operations or performance measurement (nice to have). - Background in health economics, actuarial, or clinical data analysis (nice to have). Benefits - Base salary for this role is $148,750-$175,000. - Salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. - Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description Thyme Care is transforming cancer care through value-based care, and our Finance organization plays a critical role in enabling that mission. As we continue to scale nationally, expand increasingly sophisticated value-based care arrangements, and prepare for future financing and capital markets opportunities, we are investing in accounting leadership to help build a best-in-class, public-company-ready finance organization. Reporting to the Controller, the Director, Accounting will serve as the Company’s technical accounting leader and a strategic partner in advancing our accounting organization. This role will collaborate closely with the Controller to strengthen financial reporting, accounting governance, internal controls, and scalable accounting processes while helping prepare the organization for continued growth, increasing audit complexity, future financing activities, and long-term public company readiness. What You’ll Do - Partner closely with the Controller to strengthen Thyme Care’s accounting organization by leading technical accounting, accounting policy, governance, and value-based care accounting initiatives. - Work cross-functionally with Strategic Finance, Legal, Operations, Actuarial, and external auditors to ensure the Company maintains a scalable, compliant, and audit-ready accounting environment while supporting strategic business initiatives. Accounting Leadership & Financial Reporting - Support the monthly, quarterly, and annual financial close by providing technical accounting guidance for complex transactions, estimates, and new business activities. - Ensure timely, accurate, and GAAP-compliant financial reporting across a growing multi-entity organization. - Oversee the preparation and review of technical accounting analyses supporting financial statements, account reconciliations, and significant accounting estimates. - Prepare executive financial reporting packages and analyses for senior leadership. - Develop and maintain accounting policies and procedures that support scalable financial operations and evolving business models. - Drive continuous improvement through automation, process standardization, and adoption of modern finance technologies. - Evaluate and govern AI-enabled accounting tools while maintaining appropriate internal controls and financial governance. - Support tax compliance, tax provision matters, and planning activities. Technical Accounting & Governance - Serve as Thyme Care’s technical accounting subject matter expert and principal advisor to the Controller on complex accounting matters. - Lead technical accounting evaluations related to new business models, contractual arrangements, strategic partnerships, acquisitions, financings, equity transactions, and other significant business initiatives. - Own the Company’s accounting policy framework and technical accounting research process. - Prepare technical accounting memoranda and position papers supporting management conclusions, external audits, and Board reporting. - Lead implementation of new accounting standards and evaluate the impact of emerging U.S. GAAP guidance. - Strengthen accounting governance, internal controls, and documentation supporting future SOX compliance and IPO readiness. - Develop scalable accounting policies and reporting frameworks consistent with public-company standards. - Partner with Legal, HR, FP&A, and external valuation specialists on equity compensation programs, 409A valuations, capitalization table governance, and share-based compensation accounting. - Support financing transactions, capital markets initiatives, and future SEC reporting readiness by providing technical accounting leadership. External Reporting, Audit & Compliance - Coordinate the Company’s annual external audit and serve as the primary technical accounting liaison with external auditors. - Lead technical accounting discussions with auditors and defend accounting conclusions through well-supported analyses and documentation. - Support audit planning, execution, and resolution of complex accounting matters. - Assist the Controller in preparing the organization for increasing audit complexity, evolving reporting requirements, and future public-company readiness. - Ensure ongoing compliance with U.S. GAAP and emerging financial reporting requirements. Value-Based Care Accounting - Serve as the technical accounting lead for Thyme Care’s value-based care arrangements, including shared savings, risk-based reimbursement models, and emerging healthcare payment structures. - Develop accounting policies, methodologies, and governance frameworks supporting shared savings revenue recognition, settlement accounting, reserves, accrual methodologies, and financial reporting. - Partner with Strategic Finance, Actuarial, Analytics, Clinical Operations, and Product teams to evaluate reimbursement methodologies and ensure appropriate accounting treatment. - Oversee shared savings settlement processes and financial reporting. - Evaluate accounting implications of new payer arrangements, provider contracts, and value-based care models before implementation. - Develop audit-ready documentation supporting accounting judgments, estimates, and significant assumptions. Team Development & Strategic Partnership - Develop and strengthen the accounting organization through coaching, mentorship, knowledge sharing, and technical leadership. - Provide technical guidance and professional development to members of the accounting team on complex accounting matters and evolving accounting standards. - Collaborate with Executive Leadership, Strategic Finance, Legal, Operations, Product, and People teams on strategic initiatives and business decisions. - Lead cross-functional accounting initiatives supporting finance transformation, systems implementations, automation, and public-company readiness. - Serve as a trusted advisor to the Controller and Finance leadership on accounting policy, governance, financial reporting, and technical accounting matters. Qualifications - Bachelor’s degree in Accounting or Finance required; Master’s degree preferred. - Active CPA license required. - 10+ years of progressive accounting experience, including a combination of public accounting and industry experience. - Experience serving as a technical accounting leader within a high-growth organization. - Deep knowledge of U.S. GAAP, including ASC 606, ASC 718, debt and equity instruments, accounting estimates, and other complex accounting matters. - Demonstrated experience evaluating and documenting accounting conclusions for complex business transactions. - Experience partnering with external auditors and defending accounting positions through well-supported technical analyses. - Proven ability to develop scalable accounting policies, strengthen internal controls, and improve accounting governance. - Experience supporting multi-entity organizations with complex revenue recognition and financial reporting requirements. - Experience within healthcare, healthcare services, value-based care, managed care, or another highly regulated industry strongly preferred. - Experience accounting for value-based care arrangements preferred. - Demonstrated success leading cross-functional initiatives involving Finance, Legal, FP&A, Operations, and executive leadership. - Experience improving accounting processes through automation and systems implementations. - Experience with ERP platforms such as Sage Intacct and modern finance technology stacks. - Excellent written and verbal communication skills. Preferred Qualifications - Experience supporting SEC reporting, IPO readiness, SOX implementation, or other public-company reporting environments. - Experience supporting venture-backed, private equity-backed, or other high-growth organizations. - Experience supporting debt and equity financings and related valuation matters. - Experience evaluating complex healthcare reimbursement arrangements. - Familiarity with AI-enabled finance tools and workflow automation. - Big Four or national public accounting experience preferred. What Leads To Success - Clear communication. - Attention to detail. - Comfort with ambiguity. - Curiosity about technology. Our Values At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Role Description This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences. - Manage and support a team of Training Coordinators. - Own day-to-day execution of the Enrollment training program. - Lead onboarding training for new Enrollment Specialists. - Reinforce learning through ongoing coaching and feedback. - Identify and report on training and performance trends. - Maintain training data, reporting, and program documentation. - Coordinate ongoing education and skills development initiatives. - Partner with Quality to drive continuous improvement. - Support training program evaluation and effectiveness measurement. - Contribute to organizational readiness and change management. Qualifications - 5+ years of education and enablement experience, with a minimum of 2 years of direct management of a Training team. - Education & Enablement experience in call center and/or healthcare settings. - Experience leading training, enablement, learning and development, or workforce education programs. - People management or team lead experience. - Experience delivering or overseeing onboarding programs. - Strong training operations and program management skills. - Experience using data to improve learning outcomes. - Excellent facilitation, coaching, and communication skills. - Strong partnership and collaboration skills. - Self-directed and accountable. - Comfortable managing multiple priorities simultaneously. Requirements - Preferred: Experience in healthcare navigation, care management, patient engagement, enrollment, customer success, or contact center environments. - Preferred: Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement. Benefits - Base salary for this role is $85,000. - Salary range could be lower or higher depending on the level of hire. - Includes equity, benefits, and other opportunities at Thyme Care. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description This role sits within Thyme Care’s Enrollment Quality & Training team. As Team Lead, Quality Assurance, you will serve as a frontline people manager and operational partner to the Enrollment Quality & Training Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by Thyme Care’s enrollment team. You will manage a team of 4 made up of Quality Coordinators and Associates, who conduct quality reviews. - Manage and support a team of Enrollment Quality Coordinators and Associates: - Provide day-to-day people management for a quality team conducting quality audits and documentation reviews, including workload oversight, performance feedback, onboarding, and ongoing coaching. - Serve as the first point of escalation for team questions and operational issues. - Identify and report on clinical quality trends: - Analyze QA findings, documentation reviews, and quality data to identify patterns and trends across the enrollment team. - Synthesize findings into clear, actionable summaries and present them to the Quality Manager & Enrollment Leadership on a regular basis to inform improvement priorities. - Collect, organize, and maintain quality data: - Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. - Maintain dashboards and trackers that give the Quality Manager and org leadership real-time visibility into team performance and quality indicators. - Support the Quality Manager in executing the quality program: - Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints. - Surface audit findings into the closed-loop quality-to-training process: - When quality trends or recurring issues are identified, document and escalate them so they can be routed to the appropriate training program owner for intervention. - Support root cause analysis and issue resolution: - When quality findings or incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution. - Reinforce Enrollment process and documentation standards through audit-based feedback: - Serve as a consistent resource for the Enrollment quality review team on documentation expectations, clinical standards, and audit criteria. - Help close the gap between what quality identifies in reviews and how Enrollment Specialists approach documentation day to day, through coaching and feedback. - Contribute to reporting and quality committee preparation: - Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on enrollment quality performance. Qualifications - 5+ years of experience of quality assurance experience, with a minimum of 2 years of direct management of a QA team. - Experience in a quality assurance, audit, or compliance role: - You have conducted phone recording and associated documentation reviews, applied quality rubrics, or understand what rigorous, consistent quality review looks like in a healthcare environment. - People management or team lead experience: - You have supervised, coached, or formally managed a team, and are comfortable providing feedback, managing workloads, and supporting the development of individual team members. - Strong data collection and trend identification skills: - You are organized and detail-oriented, can manage audit data across multiple cases or reviewers, and know how to look across a data set to identify patterns that warrant attention. - Clear, structured communicator: - You can translate clinical audit findings and quality data into summaries that are useful to both frontline nurses and senior managers, without over-complicating or losing the point. - Self-directed and accountable: - You manage your own work and your team’s work with discipline, follow through on commitments without being chased, and flag issues proactively rather than waiting for someone to ask. - Comfortable managing multiple priorities simultaneously: - You balance your own audit and reporting responsibilities alongside team oversight without losing fidelity on either, and stay organized across competing demands in a fast-moving environment. - Remote/virtual experience: - Experience in a virtual or telephonic care environment, with familiarity with remote workflows and digital documentation tools. - QA tooling experience: - Familiarity with quality tracking tools or dashboards used in clinical quality programs. Requirements - Act with our members in mind. - Move with purpose. - Rigorous prioritization and multitasking. - Strong people instincts. - Analytical and detail-oriented. - Self-motivated and self-directed. Benefits - Base salary for this role is $80,000. - Salary range could be lower or higher than this if the role is hired at another level. - Equity, benefits, and other opportunities at Thyme Care. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description As a Team Lead, you're the engine behind a high-performing enrollment team. You'll coach and develop a group of Enrollment Specialists, keep daily operations running smoothly, and drive the results that get patients connected to Thyme Care's program. This is a hands-on leadership role — you'll stay close to the work by doing direct patient outreach yourself, so you can lead from experience, not just from the sidelines. - Lead and develop your team: Coach a team of Enrollment Specialists to hit daily and weekly performance targets, running weekly team huddles and 1:1s to keep everyone trained, supported, and performing at their best. - Keep operations on track: Handle day-to-day HR tasks like approving timecards and PTO, and coach your team to follow processes seamlessly. - Drive continuous improvement: Partner with other team leads to ensure the enrollment queues are working well, and roll up your sleeves to fix issues when you see them. Surface opportunities to leadership to sharpen team scripts, workflows, and hand-offs, always with an eye toward improving enrollment conversion and achieving team goals. - Stay close to members: Continue to do direct patient outreach and enrollment a few hours each week to stay sharp on best practices and support your team from real, current experience. Qualifications - 3+ years of experience working in patient enrollment or similar field with a sales/conversion component, and a minimum of 2 years directly managing people. - Experience with Zoom, Google Suite, Slack, electronic health records, and comfort in learning new technology. - Experience using data tools such as Google Sheets, Looker, or others to track performance metrics. - Effective listener and communicator; able to build rapport and great working relationships with members and colleagues. - Proven track record of success within scaling businesses, fast-paced environments, and/or startups. - Ability to hit daily, weekly, and monthly goals frequently exceeding them. - Experience working in a remote role with a quiet and secure environment during scheduled shifts. - Personally motivated by the mission to assist people and their families during challenging times. - Bias to action; able to identify and prioritize initiative needs. - Humble and proactively seek feedback from others. Requirements - Complete virtual training and get up to speed on Thyme Care's systems, tools, technology, partners, and expectations. - Learn and practice Thyme Care's enrollment methods, including making 60–100 outbound calls per day, sustaining 30%+ call conversion, and hitting contract-specific targets. - Take on a team of 8–10 Enrollment Specialists and learn various data tools and HR processes for time-keeping and performance management. Benefits - Base salary for this role is $72,000-80,000, with eligibility for a quarterly performance-based bonus. - Equity, benefits, and other opportunities at Thyme Care. Company Description Thyme Care exists to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We partner with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our vision is to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name.

Role Description As a Bilingual Quality Assurance Coordinator (English/Spanish) , it will be your responsibility to review and evaluate our Care Team's interactions with members, caregivers, physicians, and community resources through telephone, text, and email communications. This includes conducting quality audits of both English- and Spanish-language interactions to ensure compliance with established quality standards and a consistent, high-quality member experience. The Care Team serves individuals diagnosed with cancer as advocates and navigators throughout their care journey. In this role, you will: - Assess communication effectiveness, empathy, accuracy, compliance, and member-centered service delivery across both languages. - Identify quality trends, coaching opportunities, and training needs while partnering closely with leadership to improve performance and support continuous quality improvement initiatives. - Spend a significant portion of time reviewing and scoring member interactions, including those conducted by Spanish-speaking Enrollment Specialists and Care Team members. - Assist with developing bilingual training resources, calibration exercises, and quality improvement initiatives. Qualifications - Fluent in English and Spanish. - Experience in service-oriented roles. - Familiarity with quality auditing, coaching, and feedback. - Strong verbal and written communication skills in both English and Spanish. Requirements - Act with our members in mind, understanding the importance of delivering a consistent, high-quality experience for all members, including Spanish-speaking populations. - Move with purpose, identifying and prioritizing initiative needs and ensuring urgent and important needs are acted on immediately. - Seek diverse perspectives, valuing cultural awareness and understanding the importance of evaluating member interactions through an inclusive and equitable lens. - Operational orientation, creating and improving processes and training others accordingly. - Effective listener and communicator, building rapport and trust with colleagues. - Bilingual quality evaluation, independently assessing recorded calls and written communications in both languages. - Comfort with ambiguity, having a proven track record of success within scaling businesses, fast-paced environments, and/or startups. - A desire to learn how to use new technologies, with experience in video software, Google Suite, Slack, and electronic health records. Benefits - This is a non-exempt, full-time position. - The pay rate for this role is $33.66-34.62/hour. - Must be located within the lower 48 United States due to contractual limitations with accessing PHIs. Company Description At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

• Support the execution of in-clinic pilots and interventions with strategic oncology partners • Provide ongoing operational support to ensure seamless collaboration between Thyme Care and provider teams • Build and maintain strong relationships with clinical, operational, and administrative stakeholders within partner organizations • Serve as a day-to-day point of contact for select accounts, ensuring responsiveness and alignment • Identify opportunities to enhance partner engagement and expand collaboration • Track, manage, and report on key initiatives, timelines, and outcomes • Collaborate cross-functionally with internal teams (clinical, operations, growth, and product) to support partner needs • Help translate insights from the field into actionable recommendations for scaling programs • Support all Commercial JV efforts operationally, ensuring alignment, coordination, and execution across joint initiatives