The Predictive Index

Role Description The Predictive Index is looking for a Data Scientist to own the evidence behind a new PI venture from day one. You’ll be working on a lean, fast-moving team chartered to explore, validate, and build a new market. - Turn product and customer signal into evidence for what drives client outcomes. - Correlate product signals that drive successful client outcomes — identify what actually moves the needle. - Build the instrumentation, dashboards, and analytics pipelines the team runs on. - Run experiments — A/B, cohort, funnel — to validate or kill hypotheses quickly. - Apply feedback loops that turn raw product and customer signal into defensible, differentiated product value. - Partner with Product, GTM, and Behavioral Science to make every major decision insight-driven. Qualifications - A graduate degree (or equivalent applied experience) in Statistics, Data Science, Computer Science, Econometrics, Quantitative Psychology, or a closely related quantitative field. - Deep hands-on experience building product analytics from scratch. - A demonstrated track record running product experiments — A/B tests, cohort analyses, funnel diagnostics. - Fluency translating ambiguous business questions into tractable data problems. - Comfort working at the frontier, where the research agenda, the product roadmap, and the go-to-market strategy are still being written. - Passion for using AI in every aspect of your work. - A builder’s mindset. Requirements - SQL is second nature; ability to get into the code. - Experience standing up instrumentation, pipelines, and dashboards in a live product environment. - Statistical rigor to know when a result is real and when it isn’t. Benefits - Exempt, salaried position ($120,000 - $140,000). - Full access to PI’s benefits package, including unlimited PTO and 401(k). - Flexibility to work at our Westwood, MA headquarters, remotely, or a mix of both. Company Description The Predictive Index is an award-winning best place to work, with a mission of “Better work, Better world.” We celebrate our diverse backgrounds and perspectives, knowing they are fundamental to our success. - More than 10,000 companies trust PI to help them hire top talent. - We empower our clients to solve their biggest challenges. - Encouragement for people from underrepresented backgrounds to apply.

Role Description The Predictive Index is seeking a Behavioral Scientist to own the scientific integrity of a new venture. You will work on a lean, fast-moving team to explore, validate, and build a new market. - Provide the scientific foundation and defensibility of the venture’s claims. - Apply industrial-organizational psychology — assessment science, team dynamics, leadership, engagement, and job fit — to product, positioning, and research decisions. - Design and validate any new psychometric instruments, scales, or scoring models required by the product. - Run applied research with pilot customers — criterion and construct validation, efficacy studies, norm development. - Translate peer-reviewed I/O and organizational behavior research into product features, UX, and go-to-market messaging. - Own the scientific defensibility of the venture’s claims — technical manuals, validity evidence, white papers. Qualifications - A PhD (or equivalent applied experience) in Industrial-Organizational Psychology, Organizational Behavior, Psychometrics, or a closely related field. - Deep hands-on experience in psychometric development: scale construction, IRT or CTT, validation design, and norm development. - Demonstrated ability to conduct applied validation research in real organizational settings. - Fluency translating rigorous science into language that product teams can build from and buyers can trust. - Comfort working at the frontier, where the research agenda, product roadmap, and go-to-market strategy are still being written. - Passion for using AI in every aspect of your work. - A builder’s mindset; ability to cover surface area beyond your title. Requirements - This is not a support role embedded in a large organization; you’ll be part of a small team operating like a venture-backed startup. - Report directly to the venture lead and collaborate with product, engineering, and go-to-market functions. - Position is geo-flexible for candidates with the right fit. - Exempt, salaried position ($120,000 - $140,000) with full access to PI’s benefits package, including unlimited PTO and 401(k). Benefits - Flexibility to work at the Westwood, MA headquarters, remotely, or a mix of both. - Unlimited PTO. - 401(k) plan. Company Description The Predictive Index is an award-winning best place to work, focused on “Better work, Better world.” We celebrate diverse backgrounds and encourage applications from underrepresented groups.

PURPOSE: The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe). Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out. There’s a reason more than 10,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true. The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply. About the Role We’re looking for a high-impact Sales Manager to lead a team of Account Executives in driving consistent revenue growth, forecasting accuracy, and team performance. This role is equal parts coach, operator, and strategist - focused on hitting targets while building a healthy, high-performing culture. As a Sales Manager, you’ll guide reps through the full sales cycle, ensure adherence to our process and tools, and foster continuous skill development. You’ll report on key performance trends, develop solutions for blockers, and influence our broader go-to-market strategy. This role will report directly to the Director of Direct Sales. Key Responsibilities Team Leadership & Coaching - Conduct weekly 1:1s with reps to review performance, pipeline, goals, and development plans - Deliver ongoing coaching through call reviews, structured skill development, and enablement partnerships - Create and maintain a culture of accountability, ownership, and continuous improvement Forecasting & Performance - Own weekly pipeline and forecast submissions for your team, with a focus on accuracy and trend analysis - Proactively surface risks, carryover pipeline, and net new creation to leadership - Partner with RevOps to ensure systems and processes enable performance visibility Strategic Execution - Analyze key performance trends to identify issues early and drive proactive solutions - Collaborate cross-functionally with Marketing, CS, Enablement, and Product to remove blockers and improve GTM execution - Drive consistent use of tools (Salesforce, trackers, dashboards) and uphold process excellence Communication & Change Management - Communicate team-wide changes clearly, aligning cross-functional partners when needed - Build and execute communication plans for changes in people, process, or priorities - Track ownership of action items and drive them through completion Hiring & Talent Development - Partner with recruiting to hire top talent and lead an exceptional candidate experience - Build development plans to upskill reps and prepare them for future roles Actively support team morale, recognition, and engagement Qualifications - 2–5 years of B2B SaaS sales experience; 1–2+ years of team management experience - Proven track record of hitting/exceeding team targets in a quota-carrying environment - Strong ability to forecast, manage pipeline, and diagnose team performance using data - Comfortable with change and ambiguity; thrives in a fast-paced environment - Skilled in coaching, developing talent, and running high-impact 1:1s and team meetings - Experience using Salesforce, Gong (or similar tools), and sales engagement platforms What Success Looks Like - Team hitting quota consistently - Accurate forecasting and proactive pipeline management - High team engagement, low regrettable attrition - Strong coaching culture and rep development - Trusted cross-functional collaborator and communicator PI is headquartered in our amazing Westwood, MA office, but we are also geo-flexible / remote-friendly for candidates with the right fit for our team and organization. This is an exempt, salaried position. The salary range for our Sales Manager role is $160,000-200,000 OTE annually. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience and work location. In addition, this position is eligible for 401k and our generous benefits package (including unlimited PTO!) At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both! Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values. Teamwork: Focus on the “we,” not the “me.” Honesty: Follow your moral compass. Reliability: Be someone others can count on. Energy: Be balanced, be energized. Action: Errors of action are better than errors of inaction. Be brave. Drive: Own it. Scope: Don't try to boil the ocean. The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The Predictive Index is an Equal Opportunity Employer. This position may be performed in our Massachusetts headquarters or remotely within the United States. #LI-REMOTE

PURPOSE: The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe). Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out. There’s a reason more than 10,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true. The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply. POSITION: We're looking for a sharp, curious, and operationally-minded User Operations Specialist who thrives in a fast-paced SaaS environment and knows that getting work to the right place, quickly and with complete context, is just as valuable as solving it on the spot. This role sits at the intersection of client experience and internal operations, partnering closely with Product, Engineering, Customer Success, and Partner teams. You'll have real visibility into how customer feedback shapes the PI platform and a genuine opportunity to influence it. Because at PI, "Better Work, Better World" starts with the people who show up every day to remove obstacles, answer hard questions, and make it easier for clients and partners to do their best work. The ideal candidate enjoys untangling technical and workflow challenges, communicates clearly and empathetically with a variety of stakeholders, and is motivated by removing obstacles for the people they support and improving the overall support experience over time. You bring sound judgment to every incoming request, know when to dig in and when to escalate, and take pride in leaving every interaction — and every case — better than you found it. You prioritize effectively, engage the right teams when it matters most, and deliver high-quality assistance that helps clients move work forward. You don't need to have worked in software support to thrive in this role. If you're the person who notices when a restaurant's ordering system is confusing and thinks "I could fix that," or who tinkers with tools just to see how they work, or who genuinely lights up when you help someone navigate something frustrating, you're exactly who we're looking for. YOUR DAY-TO-DAY: - Triage incoming client and partner inquiries across chat, email, and ticketing systems, quickly identify the root cause, resolve what can be handled independently, and route everything else to the right team with complete context - Gather the right technical and operational details before escalating, so that Business and Technical Escalations, Engineering, and cross-functional partners can act without unnecessary back-and-forth - Manage cases from intake through resolution or escalation, ensuring strong documentation and actionable context for cross-functional partners - Help clients and partners navigate workflows and adopt best practices that reduce repeat friction and improve their experience with the PI platform - Identify patterns in incoming requests and share insights that strengthen documentation, workflows, and product usability over time - Show up for the team during high-volume periods, hold shared ownership of queue health, communicate proactively about capacity, and help keep coverage running smoothly across channels SHOULD YOU APPLY? Perfect matches are overrated. If most of the below sounds like you, great. If some of it sounds like you and you're the kind of person who leans in when there's a gap to close, asks questions when something doesn't make sense, soaks up feedback like it's a cheat code, and is genuinely eager to learn fast, you’re likely closer to this role than you think. - Strong customer service orientation, you communicate clearly and empathetically with clients, partners, and internal stakeholders, and take pride in making complex things easier to navigate - Sharp troubleshooting instincts and sound judgment. You're comfortable working through technical and workflow challenges across multiple systems, and you know when to dig in independently versus when to bring in the right team - You take pride in leaving every case better than you found it, because you know that clear notes and complete context are what separate a good handoff from a great one, and what keeps your team moving fast and your clients feeling taken care of - A curious, progress-over-perfection mindset. You adapt quickly when workflows evolve, spot opportunities to make things better, and never stop asking why something works the way it does - A collaborative mindset and willingness to contribute to shared coverage across support channels. Support is a team sport, and you show up like it - You've worked across tools like Salesforce, Intercom, or Slack, or you're the kind of person who picks up new systems fast and isn't intimidated by AI-assisted tools like Fin. Either works PI is headquartered in our amazing Westwood, MA office, but we are also geo-flexible / remote-friendly for candidates with the right fit for our team and organization. This role will be required to work Monday–Friday, 8:30 AM–5:30 PM ET This is a non-exempt, hourly position. The compensation for the role is $53,300 annually. In addition, this position is eligible for 401k and our generous benefits package (including unlimited PTO!) At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both! Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values. Teamwork: Focus on the “we,” not the “me.” Honesty: Follow your moral compass. Reliability: Be someone others can count on. Energy: Be balanced, be energized. Action: Errors of action are better than errors of inaction. Be brave. Drive: Own it. Scope: Don't try to boil the ocean. The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The Predictive Index is an Equal Opportunity Employer. This position may be performed in our Massachusetts headquarters or remotely within the United States. #LI-REMOTE