Role Description Tether, part of the TEKenable Group, is seeking a Salesforce Administrator to join our growing Salesforce team in Islamabad, Pakistan. The successful candidate will work as a Salesforce Administrator, responsible for managing and optimising Salesforce platforms to support both internal users and client environments. You will play a key role in configuring the system, supporting users, and contributing to ongoing delivery projects, while continuing to develop your technical and functional expertise. This is a highly collaborative role offering hands-on experience across Salesforce configuration, support and project delivery, with clear progression into a Consultant position. Responsibilities - Configure and maintain Salesforce, including objects, fields, workflows, validation rules and reports - Manage user administration, including user setup, roles, profiles and permissions - Provide day-to-day user support and issue resolution - Support Salesforce implementations and enhancement projects - Assist in gathering and documenting business requirements - Collaborate with Consultants and Developers to deliver system changes - Support data management activities including data imports, cleansing and validation - Assist in testing activities, including system testing and user acceptance testing (UAT) - Maintain documentation including system configurations and process flows - Work towards achieving Salesforce Administrator and relevant certifications Qualifications - Experience working with Salesforce platform (Admin level) or similar CRM systems - Understanding of Salesforce configuration (objects, workflows, security model) - Strong analytical and problem-solving skills - Good communication and interpersonal skills - Ability to translate business needs into system changes - Strong attention to detail and organisational skills - Ability to manage multiple tasks and priorities - Collaborative mindset and willingness to learn - Proven track record of supporting or delivering Salesforce platform solutions in a business or project environment Technical Skills - Required: - Salesforce Administration (or strong exposure) - CRM system configuration - Data management and reporting - Desirable: - Salesforce certifications (Administrator or working towards) - Experience with Flow / basic automation - Understanding of integrations or APIs - Advantageous: - Experience in a consulting or client-facing environment - Knowledge of Salesforce ecosystem tools (e.g. AppExchange solutions) Education - Bachelor’s Degree in Business, IT or a related discipline (preferred) Benefits - Remote working - Health insurance - Flexible working hours - Company events - Enjoy the flexibility to work from anywhere in Ireland or the UK, avoiding long commutes and contributing to a lower carbon footprint - We’ll provide a laptop and any additional equipment you need to perform your role effectively - Subject to line manager approval, employees can benefit from flexibility around core business hours Monday to Friday - A comprehensive health insurance stipend to support your wellbeing and peace of mind - A supportive employee pension scheme to help you build a secure future - We’re a social team and regularly organise events and activities

Role Description The Senior Salesforce Administrator is responsible for optimizing Salesforce processes, supporting integrations and contributing to minor development efforts. This role involves: - Identifying process efficiencies - Implementing new Salesforce features - Ensuring seamless integrations to support various teams at SmithRx A strong understanding of Salesforce capabilities, limitations, integrations, data architecture, and development best practices is essential. This role requires: - Basic coding skills to enhance Salesforce functionality through Flows and API integrations - Collaboration with stakeholders to understand workflows and build automation - Providing thought leadership to find solutions to workflow and tracking of business processes Key responsibilities include: - Managing advanced Salesforce configurations, security settings, and user roles - Designing and implementing scalable Salesforce solutions, including custom objects and advanced declarative automation - Working closely with various teams to identify automation opportunities - Overseeing and contributing to third-party integrations, API configurations, and middleware solutions - Supporting minor development efforts, including Apex triggers and process automation - Assisting with data governance, ensuring data integrity and compliance - Developing advanced reports, dashboards, and analytics for actionable insights - Supporting release management, change management, and deployment cycles Qualifications - 8+ years of relevant experience - 5+ years of Salesforce administration experience with hands-on expertise in configuration, automation, and integrations - Strong understanding and experience of integrations, APIs, and middleware tools - Proven ability to design scalable solutions and automation - Experience working with security models, permission structures, and data governance best practices - Salesforce Certifications: Must have Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications; Preferred certifications include Advanced Administrator and Platform Developer I - Ability to read and troubleshoot code to assist with integrations and system enhancements - Excellent problem-solving skills with a proactive and creative approach - Exceptional verbal and written communication skills - Strong data management abilities Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - Paid Company Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

• Champion Salesforce adoption across the organization, helping teams build the confidence and habits to get real value from the system every day. • Guide new users through onboarding and run ongoing enablement sessions shaped around how each team actually works. • Build and maintain self-service resources, such as quick-start guides, FAQs, and short walkthroughs, so staff can find answers on their own. • Keep Salesforce data clean and reliable through regular audits, cleanup, and duplicate management. • Run recurring and one-time data imports — donations, campaigns, and partner/giving data — accurately and on schedule, including time-sensitive uploads tied to fundraising campaigns. • Build and maintain reports and dashboards that answer real questions for teams and leadership. • Prepare and structure data for external reporting and analytics tools, such as Power BI.

Role Description As the Salesforce Administrator – Consumer Platforms, you will administer, optimize, and evolve the Salesforce platform that powers Jackson Family Wines' growing Direct-to-Consumer business. Reporting to the Group Product Manager, you will partner across Product, Technology, and business teams to deliver scalable Salesforce solutions that improve operations, enhance consumer experiences, and support digital growth. This role plays a key part in driving platform adoption, automation, data quality, and continuous improvement across our Salesforce ecosystem. - Administer Salesforce users, security, roles, permission sets, licenses, and platform configuration. - Configure and maintain Salesforce using Flow, Lightning pages, record types, reports, dashboards, and other declarative platform tools. - Partner with Product Managers, Business Analysts, developers, and business stakeholders to translate business needs into scalable Salesforce solutions. - Support enhancements across Salesforce and integrated consumer platforms, including Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, and Order Management. - Drive platform adoption through user support, training, documentation, and change management. - Monitor platform health, data quality, security, and user adoption while identifying opportunities for automation and continuous improvement. - Participate in release planning, testing, and deployment activities to ensure high-quality platform delivery. Qualifications - 3–5 years of hands-on Salesforce Administration experience supporting enterprise Salesforce environments. - Experience configuring Salesforce using declarative tools, including Flow, security, reporting, dashboards, and user management. - Experience gathering business requirements, supporting users, documenting solutions, and managing platform enhancements. - Salesforce Certified Administrator. Requirements - Advanced Salesforce Administrator certification (preferred). - Experience with Salesforce Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Order Management (preferred). - Experience supporting Direct-to-Consumer, ecommerce, customer service, loyalty, or subscription businesses (preferred). - Experience with integrated enterprise platforms such as POS, PIM, DAM, ERP, or customer data platforms (preferred). - Experience with Agile product delivery, release management, governance, AI, automation, or personalization initiatives (preferred). Benefits - Health Benefits – Medical, Dental, Vision, Disability & Life insurance - 401k with employer match - Generous time off including vacation, holidays, and paid health time - Paid volunteer time - Learning & Development opportunities - Modern Health virtual mental health & coaching visits - Wine discounts!