Syfan Logistics

• Develops and maintain customer relationships • Identify, generate, pursue, and close new sales opportunities • Assess business opportunities and prospect requirements to solve challenges through a sales solution approach to outsourced/managed transportation services • Through an in-depth understanding of the industry and the customer market segment, apply appropriate sales techniques to close on new business opportunities • Apply multi-tier approach to sales activities including telephone calls, face to face meetings, prospecting, qualifying, lead generation, cold calling, etc. • Monitors, follows up with, and assists customer sales representatives with new leads on business opportunities • Conducts regular cold calls toward mining for potential business opportunities • Establishes and grows new business opportunities • Quotes customers on new lanes as requested or required • Conducts sales trips as required and/or when warranted to visit customer prospects • Design and present sales presentations • Coordinates and works closely with the VP of Business Development • Collaborates closely with Operations Management to support sales operations as needed • Assists Operations Management in establishing performance goals • Provides support to the Operations Management by covering function responsibilities when necessary • Collaborates with operations managers in effectively onboarding and distributing new business to appropriate customer service representatives • Collaborates in rehabilitating existing sales accounts as needed • Collaborates with operations managers, rate analyst, customer and carrier sales representatives during bidding to validate rating process • Collaborates with operations managers when needed to establish and implement effective operational procedures • Identify problems and potential issues before they happen • When needed, books available freight in a cost effective manner • Collaborates in resolving billing issues • Monitors customer score cards and meet customer performance metrics • Develops, analyzes and runs sales reports in sharing information with operations managers to measure and maintain sales performance and growth • Accessible by cell phone and email after hours and weekends • Communicates observed performance issues to operations managers

• Develops and maintain customer relationships • Identify, generate, pursue, and close new sales opportunities • Assess business opportunities and prospect requirements to solve challenges through a sales solution approach to outsourced/managed transportation services • Apply multi-tier approach to sales activities including telephone calls, face to face meetings, prospecting, qualifying, lead generation, cold calling, etc. • Monitors, follows up with, and assists customer sales representatives with new leads on business opportunities • Conducts regular cold calls toward mining for potential business opportunities • Establishes and grows new business opportunities • Quotes customers on new lanes as requested or required • Conducts sales trips as required and/or when warranted to visit customer prospects • Design and present sales presentations • Coordinates and works closely with the VP of Business Development • Collaborates closely with Operations Management to support sales operations as needed • Assists Operations Management in establishing performance goals • Provides support to the Operations Management by covering function responsibilities when necessary • Collaborates with operations managers in effectively onboarding and distributing new business to appropriate customer service representatives • Collaborates in rehabilitating existing sales accounts as needed • Collaborates with operations managers, rate analyst, customer and carrier sales representatives during bidding to validate rating process • Collaborates with operations managers when needed to establish and implement effective operational procedures • Identify problems and potential issues before they happen • When needed, books available freight in a cost-effective manner • Collaborates in resolving billing issues • Monitors customer score cards and meet customer performance metrics • Develops, analyzes and runs sales reports in sharing information with operations managers to measure and maintain sales performance and growth • Accessible by cell phone and email after hours and weekends • Communicates observed performance issues to operations managers

Interested in climbing aboard with the Syfan Team? Job Description: Credit and Collections Specialist Job Summary Credit and Collections: Process all special billing customers’ invoices. Ensuring timely and accurate invoicing and collecting outstanding receivables. Verifying all customer requirements for invoicing and ensuring issues are resolved for timely payment. Works closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the companies’ objectives. Supports credit and risk management by assisting credit evaluations of debtors and maintaining credit files. Perform other duties required for the good of the business and as assigned by appropriate management. Essential Duties: - Monitor accounts receivable aging and follow up on past-due accounts - Support audits by providing requested documentation and explanations - Provide excellent customer service while enforcing payment terms - Submit invoices on customer portals accurately - Handles customer visits pertaining to billing and collections questions and issues - Handles monthly statements generated for customers per request - Provides collections assistance for special billing customers - Conducts short pay reporting and collection - Maintain detailed notes and records in collection system - Escalate delinquent accounts according to company collection procedures - Assist in reviewing and processing credit requests for account debtors - Collect, verify, and maintain debtor credit information - Set up and update debtor profiles to ensure verified and accurate information is maintained, review credit line limits, and confirm terms in the factoring system - Ensure SOP is followed for accepting new debtors, escalate when necessary - Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members Skills/Experience: - Ability to work independently and collaboratively - Strong mathematical & data entry skills - High attention to detail and accuracy - Ability to manage multiple accounts and prioritize workloads - Problem-solving and conflict resolution skills - Proficient use of Microsoft Excel, Word, and Outlook - Knowledge of business accounting reports and principles - Effective communication via phone and email - Able to work time as needed for the success of the business Education/Training/Requirements: - Minimum High School Diploma or GED required - Bachelor’s degree in accounting, Business Administration, or equivalent education preferred - 1-4 years of factoring experience preferred Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk; use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds. Position Type/Expected Hours of Work This position has assigned work shifts which include daytime business hours EEO Statement Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law. Introductory Period: Progress reports at 30 and 60 days with a review by management at 90 days. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Interested in climbing aboard with the Syfan Team? Job Summary: Be a member of a sales team to secure new customer freight management opportunities for Syfan Logistics. Works closely with the VP of Business Development and Sales Team in coordinating the development and growth of all new business opportunities. Supports the operations management team in effectively onboarding, developing and growing new customer accounts. Participates in the development and implementation of the Company strategic sales plan. Essential Duties: - Develops and maintain customer relationships - Identify, generate, pursue, and close new sales opportunities - Assess business opportunities and prospect requirements to solve challenges through a sales solution approach to outsourced/managed transportation services - Through an in-depth understanding of the industry and the customer market segment, apply appropriate sales techniques to close on new business opportunities - Apply multi-tier approach to sales activities including telephone calls, face to face meetings, prospecting, qualifying, lead generation, cold calling, etc. - Monitors, follows up with, and assists customer sales representatives with new leads on business opportunities - Conducts regular cold calls toward mining for potential business opportunities - Establishes and grows new business opportunities - Quotes customers on new lanes as requested or required - Conducts sales trips as required and/or when warranted to visit customer prospects - Design and present sales presentations - Coordinates and works closely with the VP of Business Development Ancillary Duties and Responsibilities: - Collaborates closely with Operations Management to support sales operations as needed - Assists Operations Management in establishing performance goals - Provides support to the Operations Management by covering function responsibilities when necessary - Collaborates with operations managers in effectively onboarding and distributing new business to appropriate customer service representatives - Collaborates in rehabilitating existing sales accounts as needed - Collaborates with operations managers, rate analyst, customer and carrier sales representatives during bidding to validate rating process - Collaborates with operations managers when needed to establish and implement effective operational procedures - Identify problems and potential issues before they happen - When needed, books available freight in a cost effective manner - Collaborates in resolving billing issues - Monitors customer score cards and meet customer performance metrics - Develops, analyzes and runs sales reports in sharing information with operations managers to measure and maintain sales performance and growth - Accessible by cell phone and email after hours and weekends - Communicates observed performance issues to operations managers Skills/Experience: - Provide leadership while maintaining focus on company’s strategic goals - High-energy, positive attitude - Organizational and scheduling skills - Advance knowledge of MS Word, Excel, Power Point, and Outlook - Exceptional customer service - Strong cross-functional understanding and ability to work with counterparts across company - Strong understanding of logistics processes and theory application - Extensive knowledge of business sales reports - Ability to multitask in a high call environment - Ability to populate, analyze and run sales data - Ability to prioritize work and meet deadlines - Strong negotiation skills - Ability to work in high-stress situations - Strong problem solving skills - Ability to handle multiple simultaneous projects - Strong interpersonal and collaborative skills - Ability to lead and direct multi-functional teams - Self-motivated Education/Training/Requirements: - Preferred: Minimum of 3-7 years of experience working for transportation freight brokerage/logistics companies - Preferred: Experience building and managing a vibrant sales pipeline - Preferred: Ability to think outside the box to solve problems - Preferred: Experience with closing sales that are centered on value vs price Supervisory Responsibility This position has no management responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds. Position Type/Expected Hours of Work This position has assigned work shifts which includes daytime business hours, afternoons, nights and weekend shift hours. EEO Statement Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law. **The above statements are intended to be a general description and not an exhaustive list of daily roles and responsibilities. It is understood that additional needs will arise such as customer specific projects, planning and hiring for seasonal work, and general support of the daily operations of Syfan including but not limited to Customer Sales, Carrier Sales, Routing/Dispatch/Traffic, or Order Entry as needed. Introductory Period: Progress reports at 30 and 60 days with a review by management at 90 days. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)