Surf Internet

Role Description Surf Internet is seeking a Senior Sales Engineer to serve as the primary technical leader supporting our commercial sales organization. This role will partner closely with sales leadership to design high-value network solutions for business, enterprise, and wholesale customers while helping identify strategic opportunities for fiber network expansion. The Senior Sales Engineer will provide advanced technical consultation during the sales process, oversee complex solution design, and mentor the Sales & Implementation Engineer to ensure consistent execution and delivery. This role bridges sales strategy, network design, and market expansion planning to support Surf Internet’s continued growth in commercial and enterprise markets. Qualifications - Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Networking, or related field preferred. - 7+ years of experience in sales engineering, network engineering, or technical pre-sales within the ISP or telecommunications industry. - Strong experience with: - Fiber optic networks - Internet transport technologies - Enterprise connectivity solutions - Experience supporting enterprise and wholesale customers. - Experience working with cross-functional teams including engineering, construction, and project management. Requirements - Experience with dark fiber or transport network design. - Knowledge of OSP design and fiber construction practices. - Familiarity with GIS tools such as ArcGIS or Vetro. - Experience evaluating commercial markets for network expansion. - Strong presentation and customer-facing communication skills. - Ability to translate technical concepts into business value for customers. Benefits - Provide mentorship and technical leadership to the Sales & Implementation Engineer. - Establish best practices for solution design, documentation, and technical sales support. - Assist in training sales teams on Surf Internet network capabilities and product offerings. Key Responsibilities - Technical Leadership & Sales Support - Serve as the senior technical advisor for the commercial sales team. - Partner with sales executives during the sales cycle to design and present technical solutions to enterprise and SMB customers. - Translate customer business needs into scalable network solutions including: - Dedicated Internet Access (DIA) - Dark Fiber - Transport - Layer 2 / Layer 3 services - Fiber and wireless access solutions - Lead technical discovery calls and customer presentations. - Provide technical expertise during RFP/RFQ responses. - Solution Design - Architect customized connectivity solutions aligned with customer requirements and Surf Internet network capabilities. - Work closely with internal engineering teams to ensure proposed solutions are technically feasible and cost-effective. - Evaluate network routes, fiber availability, and construction requirements to support commercial opportunities. - Develop high-level designs, cost models, and implementation strategies for complex projects. - Commercial Market Development - Partner with sales leadership to identify high-potential commercial areas for fiber expansion. - Analyze commercial density, fiber routes, enterprise demand, and infrastructure opportunities. - Utilize GIS platforms and network planning tools to identify strategic build opportunities. - Assist leadership in prioritizing new commercial market expansions. - Implementation Oversight - Provide technical guidance during implementation of complex enterprise projects. - Coordinate with project management, engineering, and field teams to ensure successful deployments. - Assist in troubleshooting escalated technical challenges during deployment. - Documentation & Reporting - Maintain accurate documentation for solution designs, project plans, and customer requirements. - Support internal forecasting by providing technical feasibility input on large opportunities. - Generate reports and insights related to commercial expansion opportunities.

Job DetailsJob Location: Elkhart Office - Elkhart, IN 46516Education Level: High SchoolSalary Range: $18.00 - $24.00 HourlyTravel Percentage: NoneOverview The Sales Administrator plays a pivotal role in supporting all sales channels within the company. This position is responsible for ensuring efficient and effective communication between sales representatives, customers, and various internal departments. The Sales Administrator facilitates smooth sales operations by addressing inquiries, resolving issues, and ensuring documentation and processes are maintained to support timely sales conversions. Reports To: Sales Administrator Supervisor Department: Residential Sales Job Status: Non-Exempt Responsibilities: Respond to sales representative inquiries regarding account information via chat and email. Manage customer emails received by the sales department, providing service information, and addressing questions as needed. Escalate complex or unresolved issues to the appropriate departments for timely resolution. Support sales representatives by promptly troubleshooting and resolving system-related issues. Maintain accurate and up-to-date documentation for accounts and sales activities submitted by representatives. Ensure all required documentation is completed, processed, and routed to the appropriate departments to support account setup and installation. Monitor and assist with the progression of sales through the pipeline to ensure timely movement. Ensure sales processes are followed efficiently to help expedite customer installations. Manage and maintain HubSpot records to ensure accuracy and consistency. Monitor and respond to voicemails left for the sales department, ensuring timely and appropriate follow-up. Build Commercial & SMB accounts in the CRM when needed. Remote position working from home QualificationsQualifications: High school diploma or equivalent required. 1+ years in sales, support, administrator or similar roles in a call center environment. Strong organizational and multitasking skills with a high level of attention to detail. Excellent written and verbal communication skills. Ability to work effectively in a fast-paced environment while managing multiple priorities. Proficiency with CRM systems and other sales support tools is preferred. Proficient with Microsoft Office applications.

Job DetailsJob Location: Indiana Remote - Fort Wayne, IN 46814Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $110,000.00 - $120,000.00 Salary/yearTravel Percentage: NoneOverview Surf Internet is seeking a Senior Sales Engineer to serve as the primary technical leader supporting our commercial sales organization. This role will partner closely with sales leadership to design high-value network solutions for business, enterprise, and wholesale customers while helping identify strategic opportunities for fiber network expansion. The Senior Sales Engineer will provide advanced technical consultation during the sales process, oversee complex solution design, and mentor the Sales & Implementation Engineer to ensure consistent execution and delivery. This role bridges sales strategy, network design, and market expansion planning to support Surf Internet’s continued growth in commercial and enterprise markets. Reports To Vice President of Sales Department Sales Job Status Exempt Key Responsibilities Technical Leadership & Sales Support Serve as the senior technical advisor for the commercial sales team. Partner with sales executives during the sales cycle to design and present technical solutions to enterprise and SMB customers. Translate customer business needs into scalable network solutions including: Dedicated Internet Access (DIA) Dark Fiber Transport Layer 2 / Layer 3 services Fiber and wireless access solutions Lead technical discovery calls and customer presentations. Provide technical expertise during RFP/RFQ responses. Solution Design Architect customized connectivity solutions aligned with customer requirements and Surf Internet network capabilities. Work closely with internal engineering teams to ensure proposed solutions are technically feasible and cost-effective. Evaluate network routes, fiber availability, and construction requirements to support commercial opportunities. Develop high-level designs, cost models, and implementation strategies for complex projects. Commercial Market Development Partner with sales leadership to identify high-potential commercial areas for fiber expansion. Analyze commercial density, fiber routes, enterprise demand, and infrastructure opportunities. Utilize GIS platforms and network planning tools to identify strategic build opportunities. Assist leadership in prioritizing new commercial market expansions. Implementation Oversight Provide technical guidance during implementation of complex enterprise projects. Coordinate with project management, engineering, and field teams to ensure successful deployments. Assist in troubleshooting escalated technical challenges during deployment. Team Leadership & Mentorship Provide mentorship and technical leadership to the Sales & Implementation Engineer. Establish best practices for solution design, documentation, and technical sales support. Assist in training sales teams on Surf Internet network capabilities and product offerings. Documentation & Reporting Maintain accurate documentation for solution designs, project plans, and customer requirements. Support internal forecasting by providing technical feasibility input on large opportunities. Generate reports and insights related to commercial expansion opportunities. QualificationsEducation Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Networking, or related field preferred. Experience 7+ years of experience in sales engineering, network engineering, or technical pre-sales within the ISP or telecommunications industry. Strong experience with: Fiber optic networks Internet transport technologies Enterprise connectivity solutions Experience supporting enterprise and wholesale customers. Experience working with cross-functional teams including engineering, construction, and project management. Preferred Skills Experience with dark fiber or transport network design Knowledge of OSP design and fiber construction practices Familiarity with GIS tools such as ArcGIS or Vetro Experience evaluating commercial markets for network expansion Strong presentation and customer-facing communication skills Ability to translate technical concepts into business value for customers Core Competencies Strategic technical thinking Customer-focused solution design Leadership and mentorship Collaboration across engineering and sales teams Problem solving and analytical skills

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the company’s best foot forward in building a relationship with new customers. - Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs. - Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services. - Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams. - Stay informed about the latest services, products, and promotions available to customers. - Interact with potential and existing customers via telephone, email, texts, or in person to provide support and information on products or services. - Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives. - Take inbound calls and make outbound calls in a high-paced call center environment. Qualifications - Minimum 2 years+ sales call center experience. - Strong verbal communication skills. - Being able to engage daily with customers from diverse cultures and backgrounds. - Comfortable working independently and making minor decisions. - Strong organizational skills and a sharp eye for detail. - Knowledge of customer service best practices and desire to participate in training and professional development. - Ability to perform well in a fast-paced working environment. - Availability to work Saturdays and evening shifts. - Work remotely free from distractions. - Ability to cooperate with and support members of other departments that also work with customers.