Super.com

• Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows. • Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accounts. • Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response. • Support the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operation. • Partner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changes. • Help define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metrics. • Identify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvements. • Support escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teams.

• Prevent fraud and abuse risk across Super.com’s travel marketplace, with a focus on hotel and flight transactions at scale • Design and evolve risk strategies across the full transaction lifecycle (pre-checkout, checkout, authorization, post-booking), balancing fraud prevention, conversion, and customer experience • Partner closely with Product, Engineering, Data, and Finance to build and optimize real-time decisioning systems, rules, and controls • Investigate and mitigate complex fraud patterns, including card fraud (debit and credit), friendly fraud, refund abuse, account misuse, and identity-based attacks • Establish and track core risk KPIs (fraud rate, chargebacks, approval rate), playbooks, and SOPs using data to influence the product and business strategy • Lead and develop a high-performing team of risk analysts, fostering strong ownership, speed, and analytical rigor

• Data-driven Culture: you will be an ambassador for our data-driven culture, taking data and using it to answer business questions and drive strategy & decision making • Data Management: you will access, clean and organize raw data in a way that makes sense for you, your team and your stakeholders • Visualizations: you will help us to see and understand our data in a way that makes sense, creating automated dashboards and funnels for various internal teams • Hard Questions: You’ll be taking our data and using it to answer business questions, drive strategy and decision making. This will include running experiments and impact analysis to understand the effects of changes, drawing conclusions from data, and tying insights back to key business metrics or KPIs. You’ll also explore user behaviour patterns to make informed recommendations that improve product performance and reduce risk.

• Review customer accounts in order to compile compelling evidence for customer disputes • Assess / Leverage data to gather insights on customer behavior and identify opportunities • Monitor Fraud Dashboards to ensure we’re being proactive in our fraud mitigation efforts • Opportunity to participate in special projects related to fraud and chargebacks

• Research and evaluate potential partners and products across key verticals to inform our strategy • Conduct competitive and market analyses that surface actionable insights for senior leaders • Support internal research on our existing product suite to identify gaps, opportunities, and areas for improvement • Help ensure our OKRs are being tracked effectively and that key business routines run smoothly • Create high-quality materials and analyses for Board members, leadership, and external stakeholders • Help make processes and routines more efficient across the business

• Support creative concepting for paid social and CTV across Earnings, Cash Advance, and Credit Building verticals • Assist in preparing creative briefs for production cycles • Contribute script ideas and creative angles for UGC-style video and CTV ads • Work with our design team to edit and update static ad assets in Figma as needed • Monitor social media trends across TikTok, Instagram, and YouTube—identifying what's performing and translating it into actionable paid creative insights • Conduct competitive research and surface creative references to inform ad direction • Support creative QA during video review (via Frame.io) and flag revisions • Move quickly and adapt concepts based on real-time performance feedback

Role Description This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people! What you’ll be working on: - Review customer accounts to compile compelling evidence for bank disputes - Identify and/or contribute to process improvements - Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the data team and the engineering team on business-related projects) - Analyze chargeback data trends to eliminate chargeback risk factors and drive product improvements Qualifications - You are a post-secondary student, studying a business-related major - Proficiency with Microsoft and Google Workspaces - 1-2 work terms of experience preferred - You have a passion for people, processes, and systems - You have a strong work ethic with a desire to contribute to a fast-growing startup - You are a critical thinker and problem-solver - You can learn quickly, paired with the desire to work hard Requirements - Term: September 8th - December 18th 2026 - Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. Benefits - Home Office Setup Allowance: $300 one-time - Friday UberEats Allowance: $25/week - Learning & Development Allowance: $300/per term - Fitness/Wellness Allowance: $120/per term

• Review customer accounts in order to compile compelling evidence for customer disputes • Assess / Leverage data to gather insights on customer behavior and identify opportunities • Monitor Fraud Dashboards to ensure we’re being proactive in our fraud mitigation efforts • Opportunity to participate in special projects related to fraud and chargebacks

• Work cross functionally to advise operations, product, engineering, and customer care teams on product development and new features • Perform legal research on applicable laws and regulations related to our verticals, new product features, and innovative approaches to marketing • Contract drafting, reviewing, and proofreading (including influencer agreements, freelance writer agreements, master service agreements, DPAs, third-party vendors, etc.) • Think outside the box to develop and enhance processes for legal support of travel, and fintech verticals • Collaborate often with internal stakeholders to execute on cross-company projects • Understand and balance legal risks within the context of a business • Prepare internal training materials for non-legal staff (privilege, confidentiality, influencer negotiations, data protection) • Communicate with outside counsel on a variety of matters including employment law, data protection, and litigation issues

• Helping Account Managers and the Supply Team as needed to oversee accounts • Using Looker, our BI tool of choice to identify areas of opportunity to grow the business and unlock better prices for our customers • Exploratory data analysis to uncover areas of improvement operationally and technically • Summarizing findings for Account Managers based on findings from your research • Ongoing tasks include preparing bi-weekly errors and competitiveness data for team calls, monthly technical tier updates and document creation • Create & maintain existing documentation for common tasks, analysis, and processes • Ad hoc projects as they arise - can be self directed or in tandem with teammates