About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow’s offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads. About the role In this role, you’ll lead a high‑impact team of Customer Success Managers focused on driving activation, adoption, and measurable outcomes for Small Business and Mid-Market customers across our multi‑product portfolio (Showcase, ZillowPro, & Follow Up Boss) You’ll combine hands-on coaching with strong operational rigor by building repeatable plays, running call reviews that turn patterns into actionable coaching, and monitoring clear account health signals to help your team improve week over week. As Manager, Agent Success – SMB/MM, you’ll also be a visible change leader — helping your team navigate new products, playbooks, and processes while partnering closely with Sales and cross‑functional stakeholders to show up as one Zillow to our customers. What You’ll Do: - Lead and develop a team of SMB/MM Customer Success Managers supporting West Region customers across Showcase, Zillow Pro, and Follow Up Boss — driving activation, product adoption, retention, and expansion. - Build and own an operating rhythm (1:1s, business‑of‑book reviews, call listening, inspection meetings) that makes account health, risks, and next steps simple to inspect and easy to act on. - Coach your team on value‑driven discovery and calls — using Gong and other tools to raise the quality of conversations,deliver clear, actionable feedback, tie our full growth stack to customer goals, and ensure clear next steps on every interaction. - Partner with Sales, Support, Marketing, and Product to define clear swimlanes, run joint pipeline/account reviews, and deliver a seamless, “one‑team” customer experience. - Use data and insights (e.g., performance trends, utilization, program metrics) to prioritize accounts, diagnose root causes, and translate those insights into targeted coaching, recognition, and performance management. - Hire, onboard, and develop talent — raising the bar on ownership, prioritization and decision marketing, and leadership potential within the West region and building a strong bench of future leaders. - Be part of building what’s next: step into a culture that rewards ownership and ideas—bring a point of view, test it, learn fast, and improve it. You’ll join a team that collaborates in the open, makes decisions, and moves—then iterates based on what we learn. - Travel: Approximately 20% of your time for internal events (such as on-site leadership meetings, annual kick-off) and on‑site client or conference visits. - Must be available to work Pacific Time (PST/PDT) or Mountain Time (MST/MDT) hours and travel to the West Region. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $77,400.00 - $123,600.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $73,500.00 - $117,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You’re a people-first leader who earns trust quickly and sets a steady tone, especially when things are moving fast. You run your team with high standards and real operating discipline—clear expectations, consistent rhythms, and follow-through—because you know that’s what creates space for great coaching and strong performance. When there’s ambiguity, you keep the work moving: you jump in, bring a point of view, and help the team turn what we’re learning into repeatable plays that improve customer outcomes week over week. - 5+ years in customer success, account management, or B2B sales, driving outcomes in a recurring‑revenue or subscription business. - 2+ years of people management experience leading Customer Success Managers, account managers, or sellers; experience in SMB/MM segments (or multi‑segment environments) is a plus. - Track record of driving adoption, retention, and growth through structured account plans and value‑based customer conversations. - Comfortable operating in a multi‑product environment—able to connect tools into a cohesive customer workflow and story. - Experience leading through change (new programs, new tooling, evolving playbooks, scale‑up and/or integration work) and building structure as the business evolves. - Strong analytical and decision-making discipline: you know which metrics matter, use them to set priorities, and make practical tradeoffs that improve outcomes. - A coach who gives clear, behavior‑based feedback, identifies root causes, and knows when to shift from coaching into more structured performance support. - Real estate industry experience is a plus, but not required; you’re curious about how customers run their business and how our products impact pipeline and profitability. Transferrable Skills: Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences, even if you don’t meet every requirement above. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requisition Number: 103946 Sr Manager, Integrations Location: This role can sit anywhere remotely in the United States Salary: $140-150k USD Overview Seeking a dynamic integration leader with proven expertise in driving enterprise-wide MuleSoft adoption and defining strategic roadmaps. This role requires strong cross-functional collaboration, technical oversight, and the ability to establish governance frameworks that align integration solutions with business objectives. Key Responsibilities Leadership & Strategy - Define and execute enterprise integration initiatives, overseeing the design, development, and deployment of MuleSoft-based solutions. - Lead, mentor, and manage integration developers, engineers, and architects to ensure seamless connectivity across applications, data, and systems. - Align integration strategies with organizational goals through collaboration with business and technical stakeholders. Delivery - Oversee the end-to-end delivery of integration projects, including design, build, deployment, and maintenance of APIs and workflows connecting platforms such as Workday, Salesforce, MDM, and partner systems. - Build and maintain MCP servers to facilitate interactions between AI models/agents and backend systems. - Ensure best practices in API-led connectivity, reusable assets, and governance. - Manage project timelines, budgets, and quality assurance, enforcing agile methodologies and leveraging tools like GitHub and AI for continuous improvement. - Ensure logging and monitoring tools like Anypoint Monitoring are configure, root cause and future proof complex production issues. Governance & Standards - Establish and enforce integration standards, frameworks, and reusable components. - Implement robust security, compliance, and performance monitoring for APIs and integrations. - Enforce advanced governance practices, detailed technical documentation, including versioning, lifecycle management, observability, and operational excellence. - Drive adoption of CI/CD pipelines, automated testing, and DevOps maturity. Stakeholder Collaboration - Partner with product owners, enterprise architects, application owners, QA, business leaders, clients, and partners to deliver seamless cross-system connectivity. - Communicate technical concepts clearly to non-technical stakeholders. - Serve as the primary point of contact for MuleSoft integration initiatives. What Will Make You Stand Out: - Translating integration vision into measurable outcomes, using KPIs to track delivery speed, quality, reuse, compliance, and team enablement. - Deep expertise in MuleSoft Anypoint Platform, API design, and integration patterns. - Mastery of AI prompt engineering to generate accurate, context-rich integration flows. - Strong understanding of API-led connectivity principles and the ability to evaluate AI-generated code for alignment with governance standards. - 8+ years of enterprise integration experience, including 3+ years in technical leadership roles. - Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid integration architectures. Preferred Skills - MuleSoft Certified Integration Architect or Platform Architect. - Experience with microservices, event-driven architecture, and containerization. - Proficiency in Java, C#, Python, or JavaScript. - Excellent communication, leadership, and stakeholder management skills. - Ability to balance strategic vision with hands-on technical oversight. The Experience You Will Bring - Expertise in API design (REST/SOAP), data transformation formats (JSON, XML), and integration patterns (orchestration, choreography, pub/sub, async queues). - Solid understanding of API policies and security (OAuth2, JWT, mTLS), monitoring, and resiliency patterns. - Ability to analyze complex systems and build maintainable integration workflows. - Demonstrated collaborative mindset and experience in Agile environments using tools like Azure DevOps or Jira. Required Qualifications - Proven experience designing and delivering integrations on the MuleSoft Anypoint Platform. - Strong understanding of APIled architecture, integration patterns, and enterprise integration frameworks. - Handson experience with MuleSoft components such as Anypoint Studio, API Manager, Runtime Manager, and Exchange. - Experience leading engineering teams or managing technical delivery in an integration environment. - Strong communication skills with the ability to influence technical and nontechnical stakeholders. - Ability to balance strategic thinking with handson technical leadership. Preferred Qualifications - MuleSoft certifications (Integration Architect, Platform Architect, Developer). - Experience with cloud platforms (Azure, AWS, or GCP) and hybrid integration architectures. - Familiarity with DevOps practices, CI/CD pipelines, and automated testing for integrations. - Background in enterprise architecture, digital transformation, or largescale integration programs. What Success Looks Like - A highperforming engineering team delivering reliable, scalable integrations. - A wellgoverned, modern integration ecosystem aligned with business and technology strategy. - Reusable APIs and patterns that accelerate development and reduce technical debt. - Strong crossfunctional alignment and clear communication across teams. - API-led integration governed across enterprise applications and systems reducing or limiting manual events. - Increased reuse of patterns, modules, and API frameworks. - Measurable agility and scalability of applications and systems. - Clients, partners and distributors can easily and securely connect via managed portal to access data they need with limited technical dependencies. - Agents are visible, track and able to connect with other agents. - Strong collaboration between technical teams and business stakeholders. - A culture of innovation and continuous learning. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Austin, TX ||

ABOUT THE TEAM We're an innovative, strategic team known for strong discovery skills and creative problem solving. We manage a portfolio of mid-tier enterprise customers across a range of verticals. YOUR MISSION You will manage a portfolio of high-value, AMER-based Enterprise accounts that are in a growth stage with Mural. Your primary focus will be driving user adoption, strengthening stakeholder relationships, and serving as a trusted advisor to help customers maximize the value of their Mural solutions. In this role, you will collaborate cross-functionally to ensure customers achieve their desired business outcomes, while also sharing customer insights with our product, sales, and consulting teams to inform broader strategy. At Mural, our most successful CSMs take a distinctive approach to managing their book of business. We value team members who tackle challenges with creativity, resourcefulness, and a solutions-oriented mindset—demonstrating the ability to deliver results even in the face of ambiguity or limited resources. WHAT YOU'LL DO - Oversee a portfolio of ±25 North America-based customers and own the full customer lifecycle, proactively driving adoption, retention, and expansion - Be a Mural and LUMA Institute expert and spot opportunities to run plays (e.g., enablement, on-sites, and campaigns) to drive utilization and adoption - Uncover and cultivate meaningful executive relationships across multiple business units by leveraging your expertise as a strategic partner - Monitor customer health scores, trending data, and triggers, and use your deep account knowledge to identify risk and create mitigation plans - Maintain operational excellence across your book of business by keeping customer and engagement records accurate and actionable (supported by tools like Gong and Gainsight) - Advocate for your customers internally by sharing success stories and feedback - Conduct discovery sessions to uncover business goals, sponsors, success metrics, use cases, and impact - Work closely with your Sales counterparts on account strategy to ensure renewal and identify growth opportunities - You’ll be innovative, collaborative, and agile in your approach, bringing a unique point of view on how to best tackle your book of business. WHAT YOU'LL BRING - 5+ years of Customer Success experience with (complex) Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts). - Strong discovery, consultative, and relationship-building skills; ability to interact with executive stakeholders and champion customer initiatives. - Experience with collaboration tools and a working understanding of design thinking, agile, or consulting/project management methods preferred. - Analytical and data-driven mindset; comfortable interpreting (usage) data to drive action. - Strong communication and presentation skills, including comfort with executive-level audiences. - Highly proactive, organized, and a team player able to thrive in a dynamic, fast-paced environment. - Based in the U.S. or Canada region and willing to travel up to 15%. The base salary + variable pay for this role ranges from $150,000 - $180,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Develop and deliver structured partner onboarding programs (virtual + in-person). • Create and maintain training resources (guides, videos, FAQs, playbooks). • Lead ongoing partner training sessions, refreshers, and best practices. • Champion our Ammortal Community initiatives. • Monitor partner adoption, utilization, and satisfaction to provide proactive support. • Travel up to 50% to deliver training, support launches, and attend partner events. • Collect feedback from partners and bring insights back to departments to drive improvements. • Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates.