On The Stage

Role Description As our GTM Operations Manager , you own the reliability, coherence, and usability of the systems that underpin our go-to-market motion. You’ll ensure our tools, data, and workflows are set up to execute reliably with high fidelity, by steering a clear roadmap of our GTM architecture that outlines future opportunities for innovation. Your work directly enables the productivity and confidence of every GTM team member leveraging our tools seamlessly and seeing continuous improvement of their day-to-day usage. Success looks like: - GTM team members who spend their time on prospects and customers, not on workarounds. - A tech stack that is well-documented, well-integrated, and evolving intentionally. - Insights that surface automatically and friction disappears before anyone has to ask. How You'll Operate: - First, you map: Document and visualize the full GTM tech stack — how every tool connects, where data flows, and where handoffs happen. - Then, you reduce friction: Audit day-to-day workflows across GTM roles and fix the obvious things quickly; build a roadmap for the rest. - Then, you evolve intentionally: Own a living tech stack roadmap that reflects where OTS is going. Qualifications - Operational Excellence Mindset - Technical Aptitude - GTM Context & Curiosity Requirements - 5+ years of experience in GTM Operations, Revenue Operations, Sales/Marketing Systems, or a closely related function. - Demonstrated ability to build consensus among senior, cross-functional stakeholders on competing requirements. - Proven hands-on experience with Salesforce and/or HubSpot. - Strong analytical skills with the ability to trace data issues and maintain data quality standards. - Excellent communication skills — able to translate between business needs and technical implementation. - Strong organizational skills with the ability to manage multiple workstreams and competing priorities. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Flexible work hours and remote work options. - Professional development opportunities. Company Description On The Stage (OTS) started in the arts — and we’ve never left. What began as a platform built for theatre makers has grown into the ticketing, marketing, and fundraising engine powering the full spectrum of live entertainment. - Founded by Tony and Olivier Award-winning Broadway producer Hunter Arnold alongside Silicon Valley tech veterans. - OTS serves thousands of organizations across the US — non-profits and commercial producers alike. - Our all-in-one platform delivers Broadway-caliber infrastructure.

Company Description On The Stage provides a comprehensive ticketing and marketing platform designed specifically for the performing arts—from K-12 schools to higher ed music, theatre and dance departments, from community theatres to professional and regional theatres, from PACs to venues and event spaces, from dance studios to comedy clubs. Created by theatre professionals with real experience in the tech industry, we make Broadway-caliber technology tools available to artists and live event producers to achieve their creative and financial goals.  On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client performing arts organizations. We believe: Creativity thrives when artists and educators have the resources they need. Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience. Everyone deserves access to the tools and support they need to bring their artistic visions into the world. Our end-to-end SaaS platform includes: A comprehensive online ticketing system Public-facing promotional sites Configurable engagement features Fundraising campaigns In your role, you can help our customers experience significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Our customers have sold millions of tickets via our platform, which continues to increase each month! We were founded by a Tony Award-winning producer and serial tech entrepreneurs with multiple eight-figure exits between them and funded by a group of angel investors experienced in technology and the Arts who are focused on empowering theatre markers with great technology. We're in the business of technology but in service to the arts. For more information about On The Stage, visit: www.OnTheStage.com Job Description On The Stage (OTS) is seeking a strategic and results-driven Customer Marketing Manager to significantly drive customer engagement, product adoption, upsell opportunities, and brand advocacy within our performing arts ticketing platform. You will spend your days thinking about how to help the school theatre departments, community theatres, and professional performing arts organizations that use our ticketing and marketing platform every day sell more tickets, earn more revenue, and derive more value from On The Stage. This role will be pivotal in translating customer success into measurable and sustainable business growth. Key Responsibilities Drive Renewals and Upgrades : Develop and execute campaigns designed to encourage customers to upgrade to higher tiers that meet their needs, working closely with Product Marketing to craft compelling value propositions and messaging, and coordinating with Account Managers to execute triggered campaigns to highlight OTS value pre-renewal. Promote Product Adoption : Drive increased feature utilization among customers through targeted multi-channel campaigns (in-product, email, social, and 1:1 communications). Collaborate with Product Marketing to build the comms strategy to launch new features, share updates, and recommend use cases, reinforcing OTS's impact on revenue growth and product stickiness. Develop Customer Stories : Create strategies to enable and incentivize clients to share their success stories, managing the collection and publication of long-form client narratives, videos, and testimonials. Work with the Social Media Coordinator on social-first UGC campaigns and directly solicit client contributions for blogs and webinars. Generate Customer Advocacy and Evangelism : Cultivate a strong base of customer advocates by developing campaigns that encourage story-sharing and facilitating referrals with the Sales team. Collaborate with the Social Coordinator to acknowledge and appreciate online endorsements and monitor public forums for advocacy opportunities. Qualifications