Virtual Medical Receptionist / Medical Administrative Assistant
Location
EST (UTC-5)
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Virtual Medical Receptionist / Medical Administrative Assistant
Staffing for Doctors
Role Description We are seeking a reliable and detail-oriented Virtual Medical Receptionist / Medical Administrative Assistant to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office. The successful candidate will be responsible for: - Managing patient communications - Scheduling appointments - Verifying insurance - Maintaining accurate patient records - Providing general administrative support Experience with Prompt EMR is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply. Qualifications - Bilingual in English and Spanish - Professional, friendly, and patient-focused - Organized and able to multitask in a fast-paced environment - Comfortable handling a high volume of patient interactions - Detail-oriented with strong administrative skills - A proactive team player who can work independently while supporting a remote healthcare team Requirements - Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role - Experience supporting a U.S.-based medical practice - Fluent in both English and Spanish (spoken and written) - Strong verbal and written communication skills - Experience handling inbound and outbound patient calls - Experience with appointment scheduling and calendar management - Insurance verification experience - Basic knowledge of prior authorization processes - Strong organizational skills and attention to detail - Ability to work independently in a remote environment Key Responsibilities - Patient Communication - Answer high-volume inbound and outbound patient calls professionally and courteously - Respond to patient inquiries and provide outstanding customer service - Relay messages accurately to providers and office staff - Maintain professional and compassionate communication with patients at all times - Appointment Scheduling & Calendar Management - Schedule new and follow-up patient appointments - Confirm, reschedule, and cancel appointments as needed - Manage provider calendars efficiently to optimize scheduling - Send appointment reminders and communicate scheduling updates - Insurance Verification - Verify patient insurance eligibility and benefits prior to appointments - Confirm coverage information and document findings accurately - Communicate insurance-related information to patients when appropriate - Prior Authorizations - Assist with prior authorization requests as needed - Follow up with insurance companies regarding authorization status - Maintain accurate documentation of authorization activities - EMR & Administrative Support - Enter and update patient information within the electronic medical record system - Maintain accurate patient documentation and communication notes - Assist with general front office administrative duties - Support providers and the administrative team to ensure efficient daily operations Benefits - This is a full-time contractor position (40 hours per week) - Negotiable pay rate depending on skillset and experience - Schedule: Monday through Friday, from 8 AM to 5 PM EST
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Role Description We are seeking an experienced and highly professional Virtual Medical Receptionist / Medical Administrative Assistant to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice. This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on: - Outstanding English communication skills - Clear pronunciation - Polished, professional phone presence The ideal candidate has previous experience supporting a U.S. medical practice, preferably within: - Pain Management - Orthopedics - Spine - Chiropractic - Physical Medicine - Other musculoskeletal specialties Experience with eClinicalWorks (eCW) is strongly preferred, along with familiarity with: - Workers' Compensation (Work Comp) - Personal Injury Protection (PIP) cases Qualifications - Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role - Experience supporting a U.S.-based medical practice - Excellent spoken English with clear pronunciation and a professional phone presence - Strong customer service and interpersonal communication skills - Experience managing high-volume inbound and outbound patient calls - Excellent organizational, multitasking, and time management abilities - Ability to work independently in a remote environment - Strong attention to detail and commitment to providing an outstanding patient experience Requirements - Speaks English fluently with excellent pronunciation and minimal to no noticeable accent - Confident, personable, and professional on the phone - Builds trust quickly with patients and provides exceptional customer service - Understands the workflow of specialty medical practices - Organized, proactive, and detail-oriented - Works well independently while collaborating effectively with a remote team - Maintains a positive, solution-focused attitude in a fast-paced environment Key Responsibilities - Schedule new patient consultations and follow-up appointments - Confirm, reschedule, and cancel appointments as needed - Serve as the primary point of contact for patients via inbound and outbound phone calls - Deliver exceptional customer service with professionalism, empathy, and confidence - Assist patients with registration and appointment preparation - Update patient demographics and documentation within eClinicalWorks (eCW) - Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients - Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate Benefits - This is a full-time contractor position (40 hours per week) - Negotiable pay rate depending on skillset and experience - Schedule: Monday through Friday, from 8 AM to 5 PM EST
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Administrative Assistant III
CareSourceFounded in 1989, CareSource is a nonprofit health care provider that aims to be a “transformative force in the industry by placing people over profits.” Bas
Title: Administrative Assistant III Location: Mississippi WFH Full time job requisition id R13036 Job Description: TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi. Job Summary: The Administrative Assistant III is responsible for meeting the administrative needs of their executive and assigned organization within the company. This is a hybrid position, required to be in the Mississippi office two days per week, other 3 days are remote. Essential Functions: - Compose and prepare advanced business presentation documents and spreadsheets - Assist with special projects, conduct research, compile data and maintain records - Compose correspondence related to administrative matters and general office policies for executive approval - Gather and prepare reports for consideration and approval by executive - Answer telephone calls, provide information, direct calls or take messages concerning matters related to the department - Schedule and maintain calendar of appointments and meetings. Make necessary arrangements such as securing meeting rooms and preparation of agendas - Anticipate and prepare materials needed for conferences, correspondence, appointments, meetings, telephone calls, etc. - Coordinate and secure travel arrangements for the executive and prepare itinerary - Coordinate and prepare expense reports - Attend meetings record minutes and prepare for distribution - Establish and file a variety of documents, records and reports - Maintain high-level knowledge of department activities - Prepare responses to correspondence containing routine inquiries - Perform any other job duties as requested Education and Experience: - High school diploma is required - Associates degree in business or related field or equivalent years of work experience is preferred - Three to five (3 to 5) years of administrative is required Competencies, Knowledge and Skills: - Proficient in Microsoft Office Suite to include Word, Excel, PowerPoint, Outlook, Visio and Adobe Professional - Excellent written and verbal communication skills - Ability to work independently and within a team environment - Effective listening and critical thinking skills - Effective problem solving skills with attention to detail - Strong knowledge of general office practice - Ability to balance multiple priorities and to work under tight deadlines while providing consistent and professional service - Ability to perform administrative and clerical duties with speed and accuracy without immediate and constant supervision - Accurate and efficient typing skills - Excellent interpersonal skills and high level of professionalism - Maintain complete confidentiality, possess a professional demeanor, and exercise discretion at all times Licensure and Certification: - None Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Flexibility to work overtime as needed, often with little notice Compensation Range: $42,660.00 - $68,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Hourly Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

