Spectrio

• Partner with Sales leadership to qualify complex opportunities and lead technical discovery sessions with customers • Collaborate closely with Account Executives to develop solution strategies that align with client needs, business goals, and project requirements • Design advanced, customized solutions for Digital Signage and 70 volt Audio Systems including integration with partner systems and third party platforms • Lead technical aspects of proposal development, including RFP responses, statements of work (SOWs), and solution presentations • Serve as the primary technical point of contact for strategic and high value accounts, ensuring solutions are technically sound and positioned for client success • Drive solution adoption by clearly demonstrating technical capabilities, operational benefits, and value to the client • Provide advanced troubleshooting and solution adjustments during the pre sales process to address evolving client needs • Collaborate with engineering, product, and implementation teams to ensure proposed solutions are feasible, cost effective, and scalable • Maintain expert level knowledge of Spectrio products, competitive offerings, industry trends, and emerging technologies to strengthen sales positioning • Lead the creation and maintenance of technical documentation, diagrams, and workflow processes for complex system designs • Mentor and provide guidance to Sales Engineer I team members, supporting skill development and technical problem solving • Conduct training sessions for internal teams and customers on technical solution capabilities and best practices • Build and maintain strong relationships with decision makers, technical influencers, and end users to identify and pursue future opportunities • Continuously identify process improvements, tools, and technologies to enhance solution delivery and sales team effectiveness • Comply with all applicable federal, state, and local regulations

• Lead, mentor, and empower a high-performing agile development team to deliver cutting-edge, end-to-end audio and video marketing solutions. • Bridge the gap between product strategy and technical execution, driving continuous delivery, optimizing team workflows, and fostering a culture of trust and technical excellence to support our growing subscription-based platform. • Perform One-on-Ones: Regular touchpoints focusing on career growth, unblocking issues, and building trust (not just project status updates). • Manage performance, set expectations, and deliver continuous feedback with formal performance reviews. • Handle team building, interviewing, onboarding new talent, and managing exits or performance improvement plans (PIPs). • Approve timesheets accurately and on time. • Partner with the team to ensure backlog is refined, estimated, and ready for successful sprint starts. • Facilitate continuous alignment and help the team reflect on improving processes during daily standups & retrospectives. • Represent the team's accomplishments and deliverables at end-of-sprint review meetings. • Track and report on team health and delivery performance (e.g., velocity, cycle time, burndown charts). • Collaborate with the Product Owner to align on product priorities, roadmap feasibility, and defining upcoming work. • Participate in architectural and design alignments with leaders across the backend, device, and in-reality teams to ensure technical cohesion. • Manage and resolve high-priority production issues and outages as the point person for production escalations. • Work with the Support team to triage, prioritize, and transition escalations from Zendesk into actionable Jira tickets.

• Unified Automation: Design and maintain automated test frameworks that support both Web (React/Vue/Angular) and Mobile (Android) platforms using modern tools like Playwright or Cypress. • Test Strategy: Partner with Front End and Android engineers to define "Definition of Done" and ensure testability is baked into every feature from the design phase. • API & Integration: Develop automated tests for RESTful APIs to ensure the backend supports both the web and mobile front ends seamlessly, including performance and load simulation testing. • CI/CD & Infrastructure: Embed automated suites (smoke, functional, and regression) into the deployment pipeline (GitHub Actions/Jenkins) to enable rapid, confident releases and manage test infrastructure. • Bug Lifecycle: Identify, document, and troubleshoot complex issues that span across mobile and web environments, providing deep technical analysis. • Performance & UX: Proactively monitor and analyze app performance and responsiveness using logging tools, establishing and reporting against quantitative performance benchmarks (e.g., load times, resource utilization) to ensure the Android app and Web app meet high standards for user experience. • Quality Advocacy: Act as a quality evangelist, mentoring developers on writing effective unit tests and promoting a "quality-first" mindset across the engineering department. • Technical Mentorship: Drive the adoption of best practices and lead the technical growth of the QA team by providing hands-on mentorship, conducting code reviews, and establishing engineering standards to enhance scripting capabilities and automation skill sets. • AI-Augmented Quality Gates: Drive the strategy and implementation of Generative AI for test automation, including setting up tools (e.g., Atlassian Rovo Dev or equivalents) to automatically generate E2E, and regression test cases directly from Jira User Stories.

• Design and maintain scalable microservices using the NestJS framework and TypeScript • Develop and maintain backend logic across a hybrid environment of containerized microservices on Amazon EKS and serverless functions using AWS Lambda • Work with DevOps to manage application-level resources using Terraform • Design complex schemas and manage data persistence using MongoDB Atlas and Amazon RDS • Implement robust event-driven communication patterns between the back-end and signage devices using AWS SQS and AWS SNS • Integrate and maintain comprehensive monitoring using OpenTelemetry • Implement secure authentication and authorization flows using Passport.js and JWT • Lead by example in testing, maintaining high code coverage using Playwright and Jest

• Design and maintain Android services and apps for headless and non-touch environments, ensuring the application boots instantly and recovers automatically from failures. • Optimize video pipelines using ExoPlayer/Media3 to handle 4K content, seamless looping, and multi-zone rendering without dropped frames. • Implement and tune HLS, RTSP, and Multicast (UDP) streaming capabilities, focusing on low-latency delivery and robust buffer management. • Work directly with device hardware APIs (serial ports, HDMI-CEC, USB-HID) to control screens, sensors, and external peripherals. • Develop logic for Remote Device Management (RDM), including silent background updates, real-time telemetry, and remote screenshot/logging capabilities. • Own "Always-On" reliability—managing memory leaks, thermal throttling, and offline-first data persistence (Room/SQLite) to survive network outages.

• Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts • Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements • Develop customized solutions and present new initiatives to help clients achieve their business goals • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction • Analyze client performance metrics to identify trends, opportunities, and areas for improvement • Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders • Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery

• Design, develop, and maintain Android applications and services for device-based products, ensuring high performance, reliability, and scalability. • Build and optimize applications using Kotlin and/or Java, following modern Android development best practices and architecture patterns (MVVM, Clean Architecture). • Integrate applications with device hardware and peripherals (e.g., media players, sensors, networking components) to support seamless on-device experiences. • Collaborate with product, hardware, and backend teams to deliver end-to-end solutions across mobile, device, and cloud systems. • Own features from concept through deployment, including development, testing, release, and ongoing support in production environments. • Troubleshoot and resolve complex issues related to device performance, connectivity, and application stability in real-world environments. • Write clean, maintainable, and testable code, and participate in code reviews to uphold engineering quality and standards. • Implement and maintain CI/CD pipelines for Android builds, testing, and deployment. • Optimize application performance, memory usage, and battery efficiency for always-on or embedded device environments. • Mentor and support other engineers through technical guidance, code reviews, and knowledge sharing. • Contribute to technical documentation, including architecture decisions, system designs, and implementation details.

• Serve as the primary point of contact for a high-volume book of Tier 4 client accounts • Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up • Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS) • Drive account retention by quickly addressing issues, reducing churn, and improving overall account health • Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills • Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs

• Identify and engage at-risk customers to prevent churn and improve retention • Act as the primary point of contact for retention-related escalations and renewal risks • Analyze customer usage, engagement, and feedback to proactively address issues • Develop and execute retention strategies, including save offers and contract adjustments • Partner with Customer Success Managers (CSMs) and Account Managers (AMs) to align on account plans • Document all customer interactions and retention efforts in CRM systems • Provide insights on churn trends and recommend process or product improvements • Support renewal conversations when risk is identified

• Safeguard assets and ensure accurate and timely recording of all transactions by implementing disciplines of internal audits, controls and checks across all departments • Ensure the accuracy and productivity of day-to-day activities of treasury, general ledger accounting including but not limited to account reconciliations and bank reconciliations • Develop, improve and issue timely monthly financial records for the Executive Leadership Team and Board of Directors • Ensure financial statements adhere to GAAP and the Company has properly adopted new accounting standards • Conduct financial statement reviews to ensure all revenue and expense has been properly accounted for by department by line item to allow for accurate interpretation of the financial statements • Conduct regular margin analysis to ensure Spectrio remains profitable across all product lines • Pro-forma, Budgeting, Margin Analysis, Revenue and Expense recognition • Lead the financial integration of newly acquired entities, ensuring chart of account alignment and internal control onboarding • Act as a secondary point of contact for outside audit firms, preparing necessary schedules and supporting the successful completion of annual audits • Assist in overseeing inventory controls and lead the coordination of physical inventory counts to ensure book-to-physical accuracy • Perform other duties as assigned