SoundStack

• Own and improve Live365’s growth marketing strategy across organic, paid, and owned channels. • Identify opportunities to increase qualified traffic, free trials, paid subscriptions, and customer conversion. • Build and manage a practical growth roadmap focused on measurable business impact. • Balance strategic planning with hands-on execution across campaigns, content, paid media, reporting, and website improvements. • Partner with leadership to align growth initiatives with business goals, pricing, packaging, product launches, and customer segments. • Lead Live365’s SEO and AI search optimization efforts. • Improve visibility across traditional search, AI-driven search, answer engines, and generative AI discovery experiences. • Own keyword strategy, content planning, technical SEO recommendations, internal linking, search reporting, and ongoing optimization. • Help develop new Live365 web properties, landing pages, content hubs, resource centers, and other search-focused assets. • Manage day-to-day management and optimization of Google Ads. • Collaborate with the Head of Sales & Growth on funnel performance. • Create and test landing pages, forms, calls to action, email campaigns, nurture flows, and conversion paths. • Help define and build new Live365 site sections, landing pages, microsites, comparison pages, resource centers, and other growth-oriented properties.

• Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems. Manage and resolve support tickets, ensuring timely resolution and customer satisfaction. • Help aid in the onboarding process of VIP customers, ensuring they are fully set up and operational on the SoundStack platform. • Act as the primary point of contact for our VIP partners, understanding their unique needs and ensuring their ongoing success with SoundStack’s products. • Identify, document, and escalate issues to appropriate internal teams when necessary, ensuring quick resolution of complex problems. • Ensure 100% adherence to SLAs for all enterprise-level support requests, maintaining high standards of service and communication. • Maintain and update client documentation, ensuring all processes and interactions are thoroughly documented for transparency and future reference. • Monitor the performance of SoundStack’s services for VIP clients, proactively identifying and addressing potential issues before they impact the customer. • Provide regular updates to stakeholders and customers on the status of ongoing issues and projects, ensuring clear and consistent communication. • Conduct training sessions for customers on the use of SoundStack’s platform and services, helping them to fully leverage the tools available. • Participate in a shared rotation for weekend and on-call support, ensuring our VIP partners receive continuous support.

• Define, architect and develop scalable, fault-tolerant services • Take ownership of software components and associated development and testing in terms of timelines and quality • Recommend system solutions by comparing the advantages and disadvantages of available alternative paths • Assist in scope definition, planning, estimation and tracking • Support users by developing documentation and assistance tools • Work with developers, and chief architect during implementation to assure any difficulties are properly addressed and design is followed accordingly • Support DevOps team with pipeline design and approach • Identify risks and work closely with the PM to develop plans, in order to avoid/mitigate them

About SoundStack: SoundStack is the audio-as-a-service (AaaS) company for every kind of digital audio business—podcasters, digital broadcasters, platforms, advertisers, and more. By giving those businesses equal access to big tech that’s easy to use and the ability to connect with any provider across the market, SoundStack makes audio creation, delivery, monetization, and analysis simple and effective for everyone. Overview: The Enterprise Support Specialist (ESS) at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners across both the Platform and Marketplace areas of SoundStack. The ESS is a crucial part of our VIP support team, which is dedicated to providing top-tier support and ensuring our partners have a seamless experience with SoundStack’s products and services. Core Job Responsibilities Technical Support: Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems. Manage and resolve support tickets, ensuring timely resolution and customer satisfaction. Customer Onboarding: Help aid in the onboarding process of VIP customers, ensuring they are fully set up and operational on the SoundStack platform. Customer Success: Act as the primary point of contact for our VIP partners, understanding their unique needs and ensuring their ongoing success with SoundStack’s products. Escalation Management: Identify, document, and escalate issues to appropriate internal teams when necessary, ensuring quick resolution of complex problems. Service Level Agreements (SLAs): Ensure 100% adherence to SLAs for all enterprise-level support requests, maintaining high standards of service and communication. Documentation: Maintain and update client documentation, ensuring all processes and interactions are thoroughly documented for transparency and future reference. Proactive Monitoring: Monitor the performance of SoundStack’s services for VIP clients, proactively identifying and addressing potential issues before they impact the customer. Client Communication: Provide regular updates to stakeholders and customers on the status of ongoing issues and projects, ensuring clear and consistent communication. Training and Development: Conduct training sessions for customers on the use of SoundStack’s platform and services, helping them to fully leverage the tools available. Weekend and On-Call Support: Participate in a shared rotation for weekend and on-call support, ensuring our VIP partners receive continuous support. Qualifications We're a growing company which values promoting from within Work with an inclusive, international/multi-cultural team If you are a detail-oriented individual with a passion for customer support and you thrive in a dynamic and fast-paced environment, we would love to hear from you. Join our team as an Enterprise Support Specialist and contribute to our growth and success.