SolutionCX

• Lead Generation (System-Driven): Learn and effectively use broadband.cai-sol.com to identify qualified leads • Validate and enhance leads using Google and online research • Outbound Sales & Customer Engagement: Conduct cold calls, emails, and LinkedIn outreach • Use a consultative sales approach to understand customer needs and present the right solution • Product Sales: Promote and position: Dedicated Fiber Internet (DFI), Secure Dedicated Fiber (SDFI), Enterprise Internet (EI), Wireless Internet & Spectrum services (business + residential) • Customer Experience: Build rapport through active listening, professionalism, and clear communication • Ensure a smooth and positive experience from first contact to meeting hand-off • Meeting Setup & Pipeline Management: Qualify prospects and schedule meetings for the U.S. sales team • Maintain accurate updates in Harvest CRM • Reporting: Submit daily activity logs and weekly performance summaries

• Independently research and source leads across multiple industries • Execute outbound prospecting efforts through LinkedIn, email, and cold calls • Directly schedule qualified meetings on the Sales Manager’s calendar • Confidently qualify prospects and manage objections • Maintain accurate and current CRM records for all activities • Support sales campaigns, follow-ups, and nurture lead over the long term • Work closely with U.S.-based sales leadership to continuously optimize outreach strategies

• Handle incoming calls and manage client documents, including faxes • Assist clients/patients professionally • Manage and organize medical documents • Collaborate with healthcare team members

• Review and interpret CAD drawings, templates, and fabrication specifications for countertop. • Create, modify, and optimize CNC programs for stone, quartz, and solid surface cutting, polishing, and finishing. • Set up and configure CNC machines (routers, saws, polishers) for production runs. • Collaborate with CAD designers, project coordinators, and fabrication teams to ensure designs are machine-ready. • Monitor CNC operations to ensure output meets accuracy, quality, and efficiency standards. • Troubleshoot programming and machining issues and adjust as needed. • Maintain organized program files, revision control, and technical documentation. • Contribute to process improvements to enhance production speed, reduce waste, and improve product quality. • Receive and review bid invitations and project assignments for commercial and residential builds. • Analyze architectural drawings, specifications, and scope documents. • Measure and estimate countertop materials, fabrication requirements, and installation labor. • Utilize software such as Bluebeam REVU, AutoCAD, and CG Quotes (Moraware) for takeoffs, slab optimization, and plan interpretation. • Prepare detailed bid spreadsheets, pricing proposals, and formal bid letters. • Communicate with suppliers, fabricators, and contractors to obtain pricing, clarify project details, and resolve RFIs. • Submit complete bid packages by required deadlines. • Maintain organized documentation of proposals, bids, and correspondence. • Support post-bid follow-ups and handovers for awarded projects.

• Serve as the first point of contact for customers via phone and email, providing initial support and assistance. • Log, triage, and assign support tickets using a ticketing system while monitoring ticket queues and engineer workloads. • Perform basic troubleshooting and escalate issues when necessary to ensure timely resolution. • Maintain accurate ticket documentation, updates, and track SLAs to ensure response time targets are met. • Prepare contracts, invoices, and e-signature documents while maintaining CRM records and coordinating with internal teams for smooth service delivery.

• Manage complex executive calendars across multiple time zones, including board, committee, and leadership meetings • Coordinate meeting logistics, agendas, materials, and follow-up action items • Manage and prioritize executive email correspondence, draft responses, and ensure timely communication • Serve as a liaison between executive leadership, board members, and external stakeholders • Handle confidential information with professionalism and discretion • Prepare and distribute board and committee meeting packets and materials • Track votes, motions, approvals, and quorum requirements • Draft official meeting minutes, resolutions, and decision logs • Maintain governance records, board rosters, officer terms, and committee assignments • Support compliance with bylaws, governance policies, and record-retention standards • Create and maintain executive templates, reports, dashboards, and briefing materials • Develop and format executive-level presentations (PowerPoint) • Track action items and deadlines across leadership and committees • Ensure consistency, accuracy, and professional presentation of executive materials • Support strategic initiatives and special projects • Maintain organized electronic filing systems • Coordinate with internal teams and vendors to support leadership priorities • Proactively anticipate administrative needs and resolve issues