SkinSpirit

• Support the Supply Chain Manager and clinic management with sourcing and procurement of necessary materials and supplies • Ensure integrity and accuracy of inventory and filing systems and databases • Partner with clinic management to ensure timely and accurate execution of inter-clinic transfer orders • Analyze product usage and adjust inventory levels as appropriate to optimize inventory levels • Independently make decisions regarding supply shortages and keep management informed • Manage existing vendor relations including securing quotes and maintaining communications • Review, process, and analyze purchase orders and change orders • Research invoices and liaise with accounting and vendors • Support the Supply Chain Manager to locate new vendors • Prepare and provide internal data/reporting • Assist the Supply Chain Manager in development of departmental policies and procedures • Assist leadership in managing various inventory control projects • Other duties and special projects as assigned

• Own end-to-end execution of events and activations: Plan and execute consumer events, industry conferences, internal meetings across key markets, and company-wide events • Bring campaigns to life in-market: Execute events and activations as part of broader marketing campaigns and partnerships • Manage local market activations: Partner with clinic teams to support in-market events that drive client acquisition and engagement • Coordinate cross-functional stakeholders: Align with marketing, recruiting, operations, and clinic teams on goals, timelines, and execution • Develop resources for field teams: Own the creation of field marketing playbooks that span local events, networking and local partnership activations • Manage event logistics and vendors: Oversee venues, catering, travel, production, and external partners to ensure high-quality, on-brand experiences • Develop and track project plans: Build timelines, manage deliverables, and ensure flawless execution across multiple concurrent events • Own event budgets and tracking: Manage spend, process invoices, and optimize for cost efficiency and impact • Measure performance and impact: Track attendance, engagement, and key outcomes and provide insights to inform future activations

• Tracking Orders: Coordinate inbound shipments with suppliers and communicate with internal clients and/or stakeholders. • Managing Supplier Portal Activity: Review, process, and analyze purchase orders and change orders. • Support management of supply shortages, keeping management informed and make recommendations based upon analysis of information. • Support management of existing vendor relations which includes securing quotes, obtaining timelines and maintaining communications to ensure a smooth process. • Prepare and provide internal data and reporting on inventory, purchase orders and reconciliations • Other duties and special projects as assigned.

Role Description The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes: - Responding to support calls from staff - Debugging and resolving issues in the software - Submitting tickets to vendors - Educating staff on processes - Configuration of the platform - Providing remote and onsite support to deploy and troubleshoot hardware and software - Maintaining clear communication, timely response, and teamwork Qualifications - High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus - 2+ years of experience working in a retail or corporate environment required - 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus - Strong problem-solving, critical thinking and decision-making skills - Excellent customer service skills - Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment - Good communication skills, including writing, speaking and active listening - Project management skills, including organization, planning, time management and prioritization - Self-motivated and able to work independently and with the IT team - Demonstrated general IT aptitude and basic troubleshooting skills - Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams Requirements - Maintain and configure the Zenoti platform and other software platforms in coordination with other department members - Stay current in the knowledge of the various platform functionality - Training of the application to internal staff members - Setup, manage, and maintain testing environment in coordination with other department members - Create and maintain documentation for processes, configuration, and end user training - Maintain change log entries for significant changes to any IT system - Identify product usability issues and work with department members to develop solutions - Communicate staff feedback to the department head - Participate in meetings and calls with vendors - Troubleshoot and resolve end-user support requests with a high level of responsiveness - Participate in IT projects, including the design and deployment of new IT systems and services - Support IT department’s responsibilities in clinic expansion and build out - Manage and maintain IT hardware and software support systems as delegated - 5%-15% travel required based on business need - Other duties as assigned Benefits - Competitive benefits package - Generous employee discounts - Friends & Family discounts - Beautiful working environment with a stellar team - Paid holidays - 401k plan with a company match program - Medical, Vision, and Dental insurance for full-time employees

• Build and refine new-hire ramp models • Track provider progression over time • Create clear diagnostics for leaders • Measure training and LMS impact • Deliver simple, clinic-level business plan packages • Partner with Learning & Development to shape training • Develop and test compensation scenarios

• operationalizing SkinSpirit’s Provider Platform and Clinic growth strategy • assisting in shaping the business frameworks, tools, and decision models that power planning, coaching, and performance management across the organization • developing, supporting, and scaling provider performance across the full lifecycle—from hiring and onboarding through productivity, development, and sustained profitability • enabling stronger operational decisions across the provider and clinic lifecycle • activating the tools clinic leaders use to run their businesses—modeling utilization and productivity, informing compensation strategy, and establishing benchmarks • being a key strategic partner in Clinic business development conversations • serving as connective tissue between strategy, operations, finance, and field leadership

• Lead recurring reviews of marketing automation processes • Track, analyze, and report on marketing campaign performance • Configure and manage the software stack for campaign execution • Ensure compliance with data privacy regulations • Evaluate, engage, and manage consultants for software support • Translate business needs into system requirements • Develop and execute test plans for new features • Provide training and mentoring to marketing staff • Monitor system performance and resolve issues • Proactively evaluate upcoming software releases • Maintain a list of SkinSpirit specific feature requests • Project manage the implementation of new software • Collaborate with cross-functional teams • Ongoing optimization of the marketing software budget • Conduct market research and competitive analysis

• Lead SkinSpirit’s paid media strategy across current and emerging platforms, ensuring strong new client acquisition and efficient cost management • Oversee paid media budgeting, including forecasting and spend optimization to maximize ROI • Lead SkinSpirit’s website strategy and performance – including roadmap prioritization, site functionality, SEO strategy, landing page development, and CRO • Translate complex performance data into clear, actionable dashboards and recommendations that influence strategy, creative development, channel investments, and experimentation priorities • Evaluate and test emerging platforms, formats and measurement frameworks to unlock new growth opportunities and expand reach • Lead, mentor, and elevate an internal team of three while overseeing agency partners across paid media, SEO, and analytics • Drive the exploration and integration of AI tools and automation to enhance speed, insight generation, creative iteration, and operational efficiency across the digital team