Role Description Pharmacy Technician II Hours: 12pm – 8:30pm eastern time zone This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance. - Verifies member information and inputs data for the pharmacists. - Educates members about prescriptions and medication resources or assistance programs. - Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures. - Assists members with scheduling their preventive test/screenings and medication resources or assistance programs. - Makes outreach to members or providers to close care gaps and improve outcomes. Qualifications - Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. - Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background. Requirements - Experience communicating with and supporting Medicaid members preferred. - Call center experience with high call volumes preferred. - Experience in discussing medication adherence preferred. - Proficient in computer systems and multitasking preferred. - Patient care experience preferred. - Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Benefits - Merit increases - Paid holidays - Paid Time Off - Incentive bonus programs (unless covered by a collective bargaining agreement) - Medical, dental, vision benefits - Short and long term disability benefits - 401(k) + match - Stock purchase plan - Life insurance - Wellness programs - Financial education resources

• Providing an exceptional customer service experience each day in a phone based environment. • Enter a high volume of data; processing prescription information with speed and accuracy. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Requiring outbound calls to patients. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. • Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. • Maintaining patient records with strong attention to detail and confidentiality. • Accurate retrieval of all prescription information and verifying through doctor calls. • Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Serve as backup support for times of higher patient call volume. • Effectively assist with patient questions over the phone. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.

• Design, build, modify, and optimize Epic Beacon Treatment Plans. • Support the creation and maintenance of research-based oncology treatment plans. • Build and maintain cell therapy Carepaths, Checklists, SmartForms, Flowsheets, Synopses, Reports, and clinical documentation tools. • Develop and modify SmartTools, including SmartLinks, SmartPhrases, and clinical notes, as needed. • Collaborate with clinical, pharmacy, research, and IT stakeholders to translate clinical requirements into scalable Epic solutions. • Support testing, validation, troubleshooting, and optimization of Beacon workflows. • Ensure build aligns with organizational standards and Epic best practices.

• Identify patients at risk for medication nonadherence using payer reports, EHR worklists, and pharmacy dispensing data • Conduct outbound patient outreach to improve adherence and address barriers to therapy • Coordinate medication refill reminders, synchronization, and home delivery services • Assist patients with prior authorizations, financial assistance programs, manufacturer copay cards, and insurance navigation • Escalate clinical concerns to pharmacists or providers when medication-related issues are identified • Support transitions of care by ensuring patients obtain discharge medications and understand their medication regimen • Document all patient interactions and interventions in the electronic health record • Monitor performance for Medicare Star Ratings, HEDIS, medication adherence, and other quality measures • Review payer and provider reports to identify opportunities for intervention and gap closure • Collaborate with pharmacists, providers, care managers, and population health teams to coordinate patient care • Track intervention outcomes and assist with reporting on key performance indicators • Participate in outreach campaigns for preventive care and chronic disease management initiatives • Assist with medication reconciliation and ensure accurate medication lists across care settings • Maintain accurate documentation and comply with regulatory, payer, and organizational requirements