Service Experts

Role Description The Human Resources Business Partner II requires expanded knowledge and broader organizational capabilities in HR Business Partnership job skills. Works across teams to find creative solutions to moderately complex challenges. May provide informal guidance to new colleagues. - Support managers and employees with HR guidance on core processes and employee lifecycle needs. - Coordinate staffing workflows with TA: intake, interview process guidance, offers, and onboarding steps. - Execute standard workforce transactions and ensure approvals and data accuracy in HR systems. - Support performance management: timelines, documentation, and manager enablement for reviews. - Assist with talent review prep, data gathering, and tracking of development actions. - Provide first-line support for employee relations intake; document facts and route appropriately. - Help deploy HR programs (engagement actions, training campaigns, recognition efforts) in the business. - Pull and interpret basic people data reports; highlight trends and open actions. - Create and update manager/employee resources (job aids, FAQs, templates) for self-service. - Coordinate employee communications related to HR programs and people updates. Qualifications - Minimum Experience: 4+ Years - Minimum Education: Bachelor's Degree Company Description Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com.

Role Description The Assistant Regional Director supports the Regional Director in directing operations for assigned Centers within the Region. This role helps drive performance to meet budget, operational metrics, safety expectations, and company policies. The Assistant Regional Director collaborates closely with Center Managers and Regional staff to ensure consistent execution, strong communication, and ongoing development of teams while supporting key KPIs for the Region. Key Responsibilities - Health & Safety Support: - Champion and reinforce the company’s safety culture and programs across the entire region. - Conduct regular reviews of safety performance with Center Leadership and provide support during accident/incident investigations. - Proactively identify substandard conditions or acts and coordinate necessary resources for corrective action. - Oversee the delivery of all required health and safety training programs, ensuring full compliance with company procedures. - Operational Support & Team Leadership: - Provide day-to-day support to Branch/Center and Regional staff to ensure cooperation, consistency, and teamwork. - Assist in maintaining and updating organizational plans for business growth based on direction from the Regional Director. - Communicate company policies, updates, and objectives to Centers to ensure alignment. - Collaborate with leadership on matters related to staffing, promotions, assignments, and disciplinary actions. - Facilities, Equipment & Inventory Support: - Assist with planning and budgeting for equipment, materials, and facility needs for Centers in the Region. - Help ensure warehousing, inventory controls, and asset protection practices are followed according to company policy. - Sales, Marketing & Pricing Coordination: - Partner with the Regional Sales Manager to help execute long and short-term sales goals for Centers. - Support oversight of RSM and RSC activities, ensuring adherence to policies, procedures, and sales strategies. - Coordinate with Regional Marketing to implement regional marketing strategies. - Assist with execution of pricing strategy and support pricing controls in accordance with policy. - Financial & KPI Support: - Monitor and drive performance to meet or exceed RVP-established KPIs. - Optimize staffing levels across the region for maximum efficiency and best practices. - Ensure timely financial reporting and participate in monthly reviews to guide corrective actions. - Support regional budgeting, planning, and sales goal achievement in coordination with the Regional Director. Qualifications - Minimum of five (5) years of progressive supervisory or team leadership experience, preferably within field services, operations management, or a related industry. - A strong understanding of the consumer services industry, including key market drivers, service delivery models, and operational challenges. - General understanding of accounting practices, finance principles, and P&L management relevant to the service industry. - Working knowledge of effective marketing strategies, sales techniques, operational systems (e.g., dispatching software, CRM platforms), and organizational processes. - Demonstrated strong organizational and planning abilities with the capacity to manage multiple priorities and deadlines effectively. - Excellent verbal and written communication skills, capable of clearly articulating complex information to diverse stakeholders (technicians, clients, senior leadership). - Effective interpersonal and leadership capabilities, with a track record of motivating teams, fostering a positive work environment, and driving performance. - Strong problem-solving, analytical, and decision-support skills to navigate operational challenges and identify strategic opportunities. Benefits - Competitive Pay with incentive opportunities - Paid Time Off and Company Holiday Pay - Medical, Dental, and Vision Insurance programs - 401(k) Retirement Savings Plan with company matching contributions - Life Insurance and disability insurance options - Supplemental benefit programs - World Class Training opportunities through our Experts University - Career Development opportunities

Role Description The Regional Sales Manager works with the VP, Sales & Marketing, Area Sales Managers, Area Operations Managers, Regional marketing team, and corporate support to improve overall sales efforts in both RSR and CSR while meeting the guidance and direction provided by the Service Experts Business Model and established by Service Experts. Coverage Area: Maryland (VA, MD) Location Address: Remote + Travel (50% Travel Minimum) We are looking for candidates in the MD/VA area Key Responsibilities: - Train, conduct the hiring process, and assist in compensation design of the Area Comfort Advisors, Area Sales Managers, and Lead Coordinators. - Manage to KPI’s set by Region or SEI. - Create and conduct sales and lead generation contests and/or programs that drive revenue and jobs within Region. - Conduct periodic ride along with Comfort Advisors and Technicians to review policy and procedures and benchmark best practices with respect to sales and pricing. - Build and implement sales training programs in the Region, in coordination with VP of Sales and Marketing, for Comfort Advisors as well as Technicians. - Coordinate with Regional marketing groups and VP of Sales and Marketing on promotions, pricing, etc., for replacement as well as service and maintenance for residential and commercial departments. - Work with required entities on National Programs, such as Masco and Costco, and ensure these programs are implemented in Region. - Ensure adherence to pricing strategy set by Region and/or SEI. - Act as a liaison between CCC and Region related to sales efforts. - Grow multiple department revenue including variable margin dollars. - Promote the growth of Agreement sales. - Develop Lead Generation through various channels, including self-generated leads for CA’s and Technician generated leads. - Work with RVP to develop strategies to grow in new markets and/or channels. - Other duties as assigned. Typical Region Size & Scope: - Revenue: $100M - $150M - Employees: 650 - 1000 - # of Areas: 4 – 7 - # of Branches: 20-30 Qualifications - Professional sales management knowledge and experience. - Prepared and available for travel, as required, within the Region, to its Areas and to its branches. - Ideally, will possess strong people management, leadership and professional skills and experience. - Exceptional written, verbal, interpersonal and organizational skills. - Training and coaching skills. - Exceptional problem-solving and planning skills. - A complete and thorough understanding of Word, Excel, PowerPoint, and other relevant office software. - Multi-location sales force management experience. - Consultative and collaborative selling approach. - In-home selling experience. - Training/teaching skills. - Ability to identify individual, Area and/or Branch performance deficiencies. - Ability to analyze pricing (relative to other competitive situations and ability to drive high margin dollars through pricing). - Must have a minimum of 10 years experience in a sales role, preferably with prior leadership and/or management responsibilities. - Must have a post-secondary degree. Benefits - Competitive Pay with incentive opportunities. - Paid Time Off and Company Holiday Pay. - Medical, Dental, and Vision Insurance programs. - 401(k) Retirement Savings Plan with company matching contributions. - Life Insurance and disability insurance options. - Supplemental benefit programs. - World Class Training opportunities through our Experts University. - Career Development opportunities. Company Description Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com.

Role Description The Regional Director II is responsible for the financial and operational success of the Field Management department. Works with leadership to develop deadlines, projects, and work to be done. Typically reports to a senior director or an executive; manages the work efforts of managers/supervisors/individual contributors. Coverage Area: Head Quarters (Texas) Location Address: Remote + Travel (50% minimum travel) Key Responsibilities: - Lead by example by coaching and supporting the SE health and safety program in the Region. - Review on a regular basis safety performance with the Center Leadership and review their responsibilities and related performance on an ongoing basis. - Correct or provide the resources to correct substandard acts or conditions that you may come to light whether identified by a subordinate or personally. - Direct resources to conduct health & safety training as prescribed by the company program(s) or procedure(s). - Conduct health and safety observations as prescribed by company program(s) or procedure(s). - Conduct Accident/Incident Investigations as prescribed by company program(s) or procedure(s). - Comply with your duties as prescribed by local legal jurisdiction. - Supervise and direct the activities of General Managers and Region staff personnel so cooperation is maintained and teamwork encouraged. - Develop and maintain a clear organizational plan for business growth. Revise this plan periodically based on the direction of growth and financial capabilities of the company. - Keep all personnel clearly involved and informed about company policies and objectives. - Ensure that every coworker is responsible, accountable and rewarded for meeting company objectives. - Hire and, if necessary, terminate employees directly responsible to the Director position. - Ensure that fair and equitable policies exist for the pay of co-workers. - Evaluate the performance of employees directly responsible to the Director according to the Human Resources policy. - Review with direct reports the problems concerning their co-workers, the selection, employment, promotion, assignment, discipline or dismissal of co-workers. - Plan, budget, purchase and have available all the equipment and facilities needed for the profitable operation of the Centers in assigned area. - Assure that adequate warehousing facilities are available for material and equipment. Review and enforce inventory policy and asset protection in accordance with company policy. - Establish with the Regional Sales Manager, the long and short-term sales goals of the Region and Centers. - Supervise and direct the RSM to ensure all RSC’s are performing to their highest potential and are acting in accordance with SEI policies and procedures, as well as executing related sales and marketing strategies and campaigns. - Coordinate with Regional Marketing Manager and execute an overall marketing strategy. - Coordinate with Region to execute Pricing strategy and ensure that pricing procedures and controls are in place according to SEI policy. - Supervise and direct Managers to meet or exceed KPI’s as established by RVP’s or SE. - Periodically review overall staffing requirements at both Center and Region levels to ensure they are in line with best practice guidance as provided by SEI. - Ascertain all financial information is available to management as directed on a timely basis. - Review and analyze monthly financial information and take corrective action, where necessary. - Conduct budgeting and planning activities, as needed, in coordination with Region. - Take action required to ensure overall company sales goals are met, keeping the company’s overall financial capabilities in mind. Qualifications - Exceptional verbal and written communication skills. - Exceptional leadership and interpersonal skills. - Exceptional problem-solving skills. - Understanding of accounting and finance as it relates to the industry. - A high degree of industry knowledge in areas such as marketing, sales techniques, organization, systems and policy design, management, etc. - Exceptional organization and planning skills. - Strong understanding of general marketing and sales techniques and strategies. - Knowledgeable in servicing & installing commercial/residential HVAC equipment & accessories. - Must have a post-secondary degree/diploma in a business or technical field. - Prefer 5-7 years’ experience in the HVAC/Refrigeration Industry. - Require 5 – 7 years of leadership and/or management responsibilities. - Strong understanding and overall knowledge of the residential and commercial HVAC/Refrigeration industry. Benefits - Competitive Pay with incentive opportunities - Paid Time Off and Company Holiday Pay - Medical, Dental, and Vision Insurance programs - 401(k) Retirement Savings Plan with company matching contributions - Life Insurance and disability insurance options - Supplemental benefit programs - World Class Training opportunities through our Experts University - Career Development opportunities Company Description Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Role Description The Talent Acquisition Partner III has in-depth knowledge of best practices and practical expertise in Talent Acquisition. May lead small-scaled projects with resource needs and manageable risks. Solves complex challenges by exercising judgement based on analysis of multiple sources. Provides guidance to less experienced colleagues on the team. - Manage full-cycle recruiting for assigned roles: sourcing, screening, interviewing, offers, and start-date coordination. - Create sourcing plans and execute outreach using ATS/CRM tools, job boards, and referrals. - Screen candidates using structured questions and document evaluations clearly. - Coordinate interview loops with hiring teams; ensure feedback is collected and decisions are made quickly. - Draft job postings and ensure accurate job requirements and competitive messaging. - Support offer preparation and approvals; coordinate background checks and pre-employment steps. - Maintain accurate ATS records, compliance fields, and pipeline reporting for assigned requisitions. - Provide timely candidate updates and maintain strong candidate experience standards. - Support recruiting events (career fairs, open houses, campus events) and track outcomes. - Identify process issues and recommend improvements to reduce cycle time and candidate drop-off. Qualifications - Minimum Experience: 6+ Years - Minimum Education: Bachelor's Degree Company Description Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Operations and Process Automation Specialist supports the review, improvement, and documentation of business processes with a primary focus on Service Titan workflows and configurations. This role partners with business users and cross‑functional teams to identify process gaps, support automation initiatives, and ensure accurate documentation and system alignment. The position operates under established standards and guidance, contributing to operational efficiency and system adoption. - Conduct recurring reviews of business processes to identify gaps between documented procedures and Service Titan system execution, escalating findings as needed. - Collaborate with end users to gather feedback and identify opportunities for process and system workflow improvements. - Participate in project intake discussions by gathering requirements, documenting scope, assessing system impact, and coordinating cross‑functional dependencies. - Provide functional user support and guidance related to system workflows, configurations, and daily process usage. - Maintain accurate documentation mapping business processes to system workflows to support audit readiness and operational continuity. - Assist with efficiency improvements by supporting system configuration updates and leveraging native automation capabilities under established standards. - Assess manual business processes to identify automation and standardization opportunities within the systems. - Collaborate with Finance, Marketing, Technology, and external partners to support integration between Service Titan and other enterprise platforms, including testing and validation activities. Qualifications - Approximately 4+ years of experience in business process analysis, improvement, or automation - Hands‑on experience supporting Service Titan or comparable field‑service platforms - Experience documenting business processes and supporting workflow configurations - Strong analytical, communication, and collaboration skills - Proficiency in Excel Requirements - Strong analytical and problem-solving skills - Excellent written and verbal communication abilities - Knowledge of Service Titan workflows, configuration logic, and system dependencies - Ability to balance standardization with operational flexibility - Strong collaboration and stakeholder management skills - Attention to detail with documentation and compliance tracking Benefits - Competitive pay with incentive opportunities - Paid Time Off and Company Holiday Pay - Medical, Dental, and Vision Insurance programs - 401(k) Retirement Savings Plan with company matching contributions - Life and disability insurance options - Supplemental benefit programs - World-class training opportunities through Experts University - Career development opportunities