Separators

• Solicit equipment and inside service, along with parts and service, business from existing and potential customers. • Perform account management activities and serve as the primary liaison between the company and our customers. • Communicating customer and company needs. • Providing complete/accurate order input information. • Keeping customers and the company apprised of changes on open items. • Participate in pre-installation/start up meetings/communications. • Broadening the relationship between the customer and our company. • Practicing balanced customer advocacy. • Assist the VP of Sales and Marketing with developing relationships with decision makers higher within larger corporations. • Build strong, productive customer relationships which drive repeat business and position the company for right of refusal. • Build and maintain an active opportunity pipeline through proactive territory management. • Working with our Technical Service Group (TSG), recommend/provide optimal solutions for our customer’s applications/needs. • Bring high probability opportunities for review with the VP of Sales and Marketing. • Negotiate the best possible pricing and terms of sale for the company. • Understand market trends and focus sales efforts toward the highest growth markets. • Assist the VP of Sales and Marketing in developing annual (or rolling 12 month) sales and marketing plans. • Make recommendations on how the company can best position itself with customers and markets. • Participate in select trade shows, conferences, and association meetings.

• Perform scheduled maintenance, diagnostics, and repairs on industrial centrifuges • Troubleshoot mechanical and process-related issues • Provide onsite technical support and customer training • Ensure all work is completed safely and according to customer and company standards • Communicate job status, parts needs, and recommendations to customers • Complete accurate service reports and documentation • Follow up with customers after service to confirm proper operation • Participate in rotating after-hours and weekend service support • Travel to customer sites across the Midwest

Role Description The Field Service Technician role strives to always demonstrate the characteristics of “Separators Way” by providing our customers with the maximum centrifuge repair service and support while minimizing the risk of injury and costs. The role, preferably based out of Milwaukee, WI, demands technical expertise, reliability, and a commitment to customer satisfaction. - Perform scheduled centrifuge maintenance and repair work in our customer’s plants. - Always work in the safest possible manner and adhere to company and customer safety rules. - Arrive to service jobs on time, dressed appropriately, ready to work. - Obtain customer approval for major parts not included in the original quote and confirm in report. - Identify process/operating issues and recommend solutions. - Provide in-plant product/process technical support, troubleshooting, and training. - Provide feedback/recommendations on customer opportunities (parts, service, and equipment). - Recommend to customers parts to buy/stock. - Account for, pack up, and arrange for return of all unused parts. - Follow up the day after service to ensure equipment is running properly. - Produce complete, accurate, and timely service reports and obtain customer’s signature. - Flexibility to extend site visits based on customer need is a must. - Prepare in advance for service jobs: - Review previous service reports. - Review provided Bill of Materials and check for accuracy. - Locate and review pertinent manuals. - Schedule work and any changes through centralized service scheduler. - Work with the customer directly to confirm schedule and any special requirements. - Schedule all travel arrangements or work through travel agency while adhering to company policy. - Communicate within the Separators team and be available to take after-hours (internal and customer) calls. - Provide telephone technical support for customers. - Develop and maintain an understanding of our automation/controls. - Collaborate with service and other team members to provide an exemplary customer experience. - When required/requested, provide support to Separators, Inc. shop. - Develop and maintain positive customer relationships to facilitate repeat business. - Always represent Separators, Inc. in a professional and courteous manner. Qualifications - High school Diploma - Post high school trade/technical school a plus - Strong mechanical aptitude; Extensive experience with hand tools - Strong problem-solving skills - Persistence and reliability to safely work until the job is completed - Good written and verbal communication skills - Courteous with customers - Basic computer skills - Able to lift 50+ lbs. routinely - Work in prone/kneeling position for periods of time - Physical ability to safely perform labor and travel - Ability to travel extensively (up to 75%) - Available after hours, weekend and holidays - Available to regularly work 1-2 weekends per month - While uncommon, employees could be asked to work 3 weekends in a month. This request would be discussed with the employee and Management team. - In the unforeseeable event that the employee is requested to work 4 weekends in a month, the employee has the right to refuse. - Ability to be onsite for up to 5 days at a time; Potential to be onsite for up to 8 days at a time for 1-2 projects per year - If an employee is scheduled onsite for an extended time, management will attempt to schedule off site work (no travel) following the project completion. Benefits - Health Insurance with Health Savings Account (if eligible) - Dental/Vision Insurance - Life/Disability Insurance - 401(k) with employer match - Paid Vacation/Sick Time - Paid Holidays - Employee Assistance Program - Wellness Program