Semarchy

Role Description The Technical Account Manager owns the post-sale technical relationship with Semarchy's most strategic customers. As Semarchy evolves its customer engagement into a technical-led model, the TAM brings deep product expertise, architectural perspective, and outcome ownership to every account — the technical partner who turns a Semarchy investment into realized business value. - Customer outcomes and success plans: - Co-own success plans with Sales counterparts for each customer in your portfolio — capturing business outcomes, technical milestones, and the path from initial deployment through expansion. - Deliver against agreed outcomes, track value realization, and surface risk early. - Run Strategic Business Reviews alongside Sales, bringing the technical narrative and roadmap alignment. - Technical advisory and platform optimization: - Serve as the customer's senior technical advisor across Semarchy products — architecture, data model design, matching strategy, integration patterns, and UI/UX. - Conduct expert reviews of critical functionality, optimize existing use cases, and proactively identify opportunities to deepen utilization. - Advise beyond the platform itself — best practices, operating model, and industry alignment — to help customers get the most from their investment. - Adoption, expansion, and growth: - Drive product adoption and utilization as the foundation of every account. - Identify and shape in-scope expansion — new domains, use cases, and data locations — through technical roadmap alignment. - Partner with Sales to qualify and develop expansion pipeline with technical credibility and a feasibility view. - Support customers transitioning from Semarchy xDM to SDP within their broader modernization timeline. - Relationship ownership and renewal readiness: - Own the on-the-ground technical relationship, typically with customer architects, data leads, and platform owners. - Act as their escalation point into Semarchy — coordinating with Support, Product, and Engineering as needed. - Deliver advanced enablement to customer and partner teams, enforce Semarchy best practices across implementations. - Provide input into health scoring and renewal readiness, flagging risk early and partnering with CX Ops on at-risk accounts. Qualifications - 7+ years in a senior post-sales technical role — TAM, Solutions Architect, Customer Success Engineer, or equivalent. - Strong technical expertise in master data management, data integration, or modern data platforms. Direct Semarchy experience (xDM, SDP, xDI) is strongly preferred. - Strong architectural fluency: data modeling, matching and survivorship, integration patterns, security, and cloud deployment topologies. - Demonstrated ability to translate technical capability into business outcomes — credible with both customer architects and business stakeholders. - Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously, balancing depth with consistency. - A track record of identifying and shaping expansion — not just renewing — within an existing customer base. - Strong written and verbal communication: can run a workshop, write a clean technical recommendation, and represent Semarchy at a customer executive meeting with equal confidence.

Role Description Semarchy is deepening its post-sale organization — evolving Customer Success into a technically rich Technical Account Management practice built around one idea: adoption is the job. When customers genuinely adopt the product; utilization, growth, and retention follow. The Director of Technical Account Management leads that practice in the Americas. This is a player-coach role: you will be responsible for the performance and growth of the regional team, and will personally carry a few strategic accounts so you stay close to the customer experience your team delivers and set the bar for what great looks like. This role will co-own global standards and playbooks with their EMEA counterpart while running and building the practice in-region. This is a build role as much as a leadership one: the coverage model is maturing and the paid TAM offering is being defined over the next year. If you are energized by shaping a function rather than inheriting a finished one, this is that seat. Qualifications - 10+ years of post-sales technical experience in enterprise software. - 3+ years leading a team of Technical Account Managers, Solutions Architects, Customer Success Engineers, or equivalent. - Strong expertise in master data management, data integration, or modern data platforms (Semarchy, Informatica, Reltio, Profisee, Stibo, Ataccama, TIBCO EBX, Snowflake). - A genuine player-coach orientation, energized by both customer engagement and team development. - A track record of building or scaling a technical post-sales function — leveling, playbooks, learning paths, and metrics. - Strong commercial partnership instincts; credible with AEs, Sales leadership, and customer executives. - Comfortable helping shape a paid offering from the ground up. - A bias toward adoption as the driver of every downstream metric. Requirements - Lead and grow a technically fluent team. - Lead and develop a regional team of TAMs and TACs, with product fluency as the defining strength. - Hire, level, and coach against a clear technical bar. - Set the cadence for account reviews, escalation handling, and success-plan governance. - Drive consistency across the region. - Own the team's technical development as a first-class outcome. - Establish learning tracks and product certifications. - Use a learning platform to structure paths, run skills assessments, and keep the team proficient and current. - Personally carry 2–3 strategic accounts — leading adoption strategy, executive engagement, and technical advisory directly. - Own the coverage model, assigning customers by ARR and segment. - Help design the model that turns this practice into a paid offering over the next 12 months. - Partner with regional Sales leadership on book-of-business assignments and joint engagement plans. - Operate as one team with Professional Services, Support, Product, and CX Ops. - Co-own global playbooks and standards with the EMEA Director and the VP of Customer Experience. Company Description

Role Description We’re looking for a technology alliance owner to scale our largest strategic partnership through long-term planning and disciplined execution. You’ll own the day-to-day and strategic relationship with Snowflake, converting proven product-market fit into pipeline, GTM connectivity, and revenue. This is a highly cross-functional role. Reporting into Sales, it sits at the center of GTM, Channel, Product, Support, Services, and Enablement. It’s built for a builder — someone who creates structure, drives follow-through, and can establish Semarchy as a trusted part of Snowflake’s field motion. Snowflake is the primary focus, and you may also work with other technology partners as the ecosystem grows. Qualifications - 7+ years in strategic alliances, cloud partnerships, or partner ecosystem roles in tech. - Proven success in one or more of: Snowflake, hyperscaler or cloud alliances, or Marketplace motions. - Experience coordinating with services and delivery partners in enterprise accounts. - A strong understanding of enterprise software deals. - Comfort working across GTM, technology, and executive relationships. - Strong program management skills and high agency — you’re driven to get things done. - Elite communication and interpersonal skills. Requirements - What You'll Bring Company Description

About Semarchy Semarchy was founded in 2011 in Lyon, France, by a group of former colleagues from Sunopsis before it was acquired by Oracle. This team came together to build a people-first company, to develop a more agile approach to master data management. And so Semarchy – a mashup of semantic hierarchy – was born. As a leader in data integration and master data management markets, we enable organizations to rapidly generate business value from their data. Our Unified Data Platform enables organizations of any size to quickly discover, govern, manage, integrate, and report critical information scattered across applications. We are a true international company with a globally inclusive office/hybrid and remote work environment with office locations in Phoenix, USA (Headquarters); London, UK; Lyon and Paris, FR, and New Delhi, IN. About the Role Semarchy is looking for an experienced Presales Solutions Engineer with a focus on technical pre-sales who knows the Enterprise Software space. Reporting to the Senior Director, Solutions Consultants, your primary objective will be to solve our prospective clients' complex data-related business issues with our innovative, best-of-breed xDM solution (top-5 analyst rated product) and xDI solution with a focus on data products and creating AI ready data. Must Have - Approximately 5+ years of experience working with data and relational databases in a similar role (e.g. Presales, Sales Consultant, Solutions Consultant, Sales Engineer) - A technical background with working knowledge of databases and SQL scripts, experience with analytics, and business intelligence solutions - Cloud experience in platforms such as AWS, Azure, GCP, Hybrid, Private, etc., and a working knowledge of Java, Linux, & Windows - Ability to manipulate multiple databases such as Oracle, SQL Server, PostgreSQL, etc. and experience with one or more data integration solutions (ETL / EAI): ODI, Talend, Informatica - Understanding of on-prem, cloud, and SaaS enterprise architectures - Excellent presentation and platform skills along with presence and enthusiasm in both remote and in person environments - Ability to creatively explain and present complex concepts in an easy to understand manner - Hyper focused on satisfying the customer and strongly committed to always meeting deadlines in a friendly and professional manner - A commitment to continuously generating value and creating impact for the greater good of Semarchy and each other Nice to Have - Strong ability and social awareness to forge strong, long-lasting relationships with ALL Semarchians with preference for excellent written / verbal communication, presentation and creativity - 3+ years experience with Semarchy xDM & 3+ years experience with Enterprise Integration - Experience with Git/GitHub, Docker, Kubernetes, and container management a plus - Microsoft Visual Studio - Ability to work independently and swiftly learn and apply technologies to various business challenges - BA / BS degree or equivalent experience in Information Technology, Computer Engineering, Computer Science or related areas What You’ll Do - Discover and understand prospective client requirements to best support them and provide optimally configured solutions - Partner with Sales to plan, prepare and execute Demos that will aid in the conversion of prospective enterprise clients as they consider investing in our innovative MDM solution - Create and deliver powerful technical presentations and demonstrations that clearly explain our solution and Model the logical business case associated with each client opportunity to successfully match and modify requirements to proposed solutions - Manage technical aspects of RFP / RFI responses and be an evangelist of our unique value proposition - Support the implementation of client solutions (cloud, on-premises, etc.) and recommend improvements, understanding how best to employ our software to meet client needs - Make the organization, your team and external partners smarter by collecting and documenting competitive intelligence, sharing that information across our channel organization - Support the training and consulting efforts with clients beyond the sale We are committed to making Semarchy an even better place to work, and this means creating a high performing environment where everyone can do their Best Work, where they can Grow in their career path, and Be Accountable – to each other and Semarchy. *For those applicants in the CA, CO and NYC area, the salary range for this role is $130,000 to $140,000 base plus variable incentive. The salary offered will be based on experience, role, and location. Semarchy is proud to be an equal opportunity employer (EEO) that celebrates difference and diversity. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to building an inclusive work environment where all employees feel a sense of belonging and respect. If there is anything we can do to ensure you have a comfortable and positive interview experience, please let us know.

About SemarchySemarchy was built with a people-first philosophy and an agile approach to master data management (MDM). Our name—a blend of semantic and hierarchy—reflects our mission to help organizations make sense of their data. As a leader in data integration and master data management, Semarchy enables enterprises to transform complex, distributed data into actionable insights. Our unified platform empowers organizations to discover, govern, integrate, and operationalize critical data at scale. We are a global, remote-first company with team members across the US, France, the UK, and India—united by flexibility, inclusivity, and collaboration across borders. About the RoleSemarchy is seeking a Sr. Director of Global Growth, Marketing Operations, and Data — a strategic, analytical, and operational leader who will serve as the growth and performance engine of our marketing organization. Reporting directly to the CMO and based in the United States, this role owns Marketing Operations and Data while driving global growth strategy through scalable, insight-driven execution. The Sr. Director will bridge digital strategy, analytics, marketing performance, and pipeline acceleration to ensure Semarchy’s marketing investments directly fuel measurable business growth. This high-visibility role requires deep fluency in data analytics, marketing performance optimization, and digital operations infrastructure. The ideal candidate thrives on transforming data into strategy—and strategy into sustainable, scalable growth. What You’ll DoLead Growth Strategy and Performance - Develop and execute integrated, data-backed digital strategies that drive predictable and efficient customer acquisition, engagement, and conversion across all global markets and channels. - Evolve Semarchy’s demand generation model into a growth-centric, performance-driven organization that connects strategy, execution, data and measurable impact. - Lead Growth Marketing to design and optimize ABM and ABX programs that expand reach, accelerate pipeline, and improve revenue velocity. - Oversee digital experience optimization—CRO, personalization, segmentation—to enhance conversion and lifetime value. Own Marketing Operations and Data Infrastructure - Lead the global marketing operations and data function, managing analytics infrastructure, dashboards, attribution modeling, and martech stack optimization. - Establish a unified performance measurement framework that clearly links digital metrics and revenue outcomes. - Ensure alignment of data and insights across Sales, Product, and Revenue Operations to drive a unified go-to-market motion. - Implement and evolve marketing intelligence capabilities, including AI-driven analytics, predictive scoring, and customer data platforms. Drive Leadership and Strategic Impact - Act as the CMO’s strategic advisor, transforming marketing and data insights into board-ready narratives and executive recommendations. - Foster a data-first, agile culture that balances creativity with accountability and operational excellence. - Mentor global teams to work with clarity, efficiency, and measurable outcomes. Must Have - Bachelor’s degree in Marketing, Business, Data Analytics, or related field. - 10+ years of progressive marketing or revenue operations leadership, with 5+ years in digital marketing operations, analytics, or performance marketing. - Proven ability to unite growth, operations, and digital under a cohesive, data-informed strategy. - Expertise in advanced attribution modeling, predictive analytics, and data visualization. - Deep technical knowledge of martech ecosystems and analytics tools (GA4, Tableau, Power BI), ABM/ABX platforms (6sense), and CRM/MAP systems (HubSpot, Salesforce). - Demonstrated success transforming marketing data into actionable executive insights and measurable revenue growth. - Experience leading data-driven marketing transformation in a B2B SaaS or enterprise technology environment. - Executive-level communication and presentation skills, with the ability to influence at C-suite and board levels. - Strong organizational and leadership skills with a collaborative, global mindset. Why SemarchyAt Semarchy, we believe data is a force for good—and so are the people who work with it. Join a company where curiosity, innovation, and collaboration drive everything we do. Semarchy is proud to be an equal opportunity employer committed to diversity, inclusion, and equitable opportunity for all.