Secureframe

• Own the end-to-end onboarding experience for customers • Manage backend configuration and customer-facing implementation • Serve as the primary point of contact during onboarding • Execute technical provisioning, compliance framework mappings, and operational setup • Work cross-functionally with Compliance, Customer Success, Sales, Support, Product, and Engineering

• Drive key activities for major product launches and ensure cross-team dependencies are met before launch. • Track the use of customer case studies and other assets by sales. • Manage the day-to-day relationship with sales and customer success on competitive questions. • Be the tactical operator of our marketing activities (campaigns, emails, asset creation, content, minor launches, etc.). • Own our auditor playbook to help partner team meet their goals.

• Own inbound and outbound partner engagement across email, LinkedIn, phone, and Zoom • Execute high-volume outbound outreach to identify and recruit IT Service Providers into the Secureframe Service Partner Program • Qualify inbound partner leads and respond quickly to new interest • Conduct initial discovery conversations to assess partner fit and alignment • Clearly articulate the value of Secureframe’s platform and Service Partner Program • Guide prospective partners through discovery to determine the best-fit engagement model (reseller vs. managed service provider) • Manage the partner recruitment lifecycle from first touch to provisioning • Accurately track all outreach, conversations, and outcomes in the CRM • Work closely with Partner Managers and the broader Partner Team to ensure smooth handoffs and consistent partner experience • Share feedback and insights from the field to help improve partner messaging and processes • Meet or exceed daily and monthly targets • Continuously refine outreach strategies to improve conversion and efficiency

- Deeply understand and solve complex problems - Design simple, easy-to-use flows and experiences that delight our customers - Oversee overall user experience for the product area you own - Iterate on our design principles, style guide, and processes - Work closely with engineers and product managers to solve ambiguous user challenges - Contribute to product strategy and roadmap planning with the product team

- Collaborate with company leadership to develop and implement strategic sales plans to drive business objectives. - Maintain and enhance relationships with the existing customer base to ensure continued satisfaction and loyalty. - Generate and submit detailed activity and forecast reports as required by management. - Achieve or surpass the assigned revenue quota, contributing to the company's financial goals.