• Support the sales process, coordination and execution of product or service delivery projects for clients from initiation through to completion. • Contribute to strategic sales planning efforts and achieve regional service sales goals. • Formulate business outcomes and value propositions to prospective clients during sales cycle. • Evaluate the profitability and potential risks of engagements, recommending client-centric solutions that optimize value while minimizing project risk. • Collaborate with internal Epicor teams to strengthen the client relationship with Epicor. • Act as a point of escalation for professional services and implementation concerns. • Actively participate in project kickoff meetings, planning sessions, and steering committee meetings, either on-site or remotely. • Contribute to pre-sales activities including client presentations, services planning, proposal development, and work plan creation. • Lead the review and approval process for scoping, planning, cost estimation, and pricing of consulting engagements. • Provide guidance and support to team members by sharing best practices and subject matter expertise to help ensure customer value is recognized early in the sales cycle.

• Develop and own a partner sourcing strategy aligned to Demandbase’s strategic priorities, customer use cases, and product roadmap • Identify, research, and prioritize net-new ISV partners across the GTM technology ecosystem, including marketing, sales, RevOps, data, analytics, and AI platforms • Map adjacent and competitive ecosystems to identify whitespace opportunities and high-impact integration opportunities • Proactively source prospective partners through outbound outreach, events, referrals, and ecosystem-driven relationship building • Evaluate and qualify inbound ISV and Services Partner applications to assess ecosystem fit and initiate partner discovery • Lead early-stage partner conversations with founders, product leaders, and partnerships teams • Clearly articulate the strategic, technical, and go-to-market value of building on the Demandbase platform and joining the Demandbase Marketplace • Conduct structured discovery to understand partner goals, technical requirements, customer overlap, and success criteria • Qualify partners based on technical feasibility, customer value, market opportunity, and long-term strategic alignment • Partner with Product, Engineering, Sales, and Marketing to move integrations from concept through build and Marketplace launch • Coordinate partner onboarding, technical alignment, and internal readiness to support successful launches • Support joint go-to-market initiatives, partner announcements, and targeted marketing campaigns • Act as the internal advocate for partners, translating partner feedback into actionable insights for product and platform teams • Maintain working knowledge of Demandbase APIs, data models, and platform capabilities to support effective partner conversations • Own partner recruitment and launch targets tied to Marketplace growth and customer adoption • Track partner progress from agreement through build and launch, identifying blockers and opportunities to improve time-to-value • Analyze partner funnel and launch metrics to refine sourcing strategies, qualification criteria, and messaging • Contribute to the evolution of Demandbase’s Technology Partner Program, Marketplace experience, and ecosystem strategy

• Lead multiple client accounts, overseeing a team to develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention. • Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes. • Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks. • Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. • Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards. • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. • Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

• Foster strong, transparent relationships with clients, providing them with regular updates on project status, issues, and resolutions. • Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. • Lead the development of budgets and forecasts with clients, as well as use data provided to ensure that budget is being used in the most efficient matter and clients are billed correctly for media spend + fees. • Develop a thorough understanding of each client's industry, business challenges, and goals to tailor strategies that drive measurable results. • Engage with Tinuiti’s internal teams to contribute positively towards client project outcomes and strategic initiatives. • Act as a point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. • Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.