SouthEast Alaska Regional Health Consortium (SEARHC)

• Responsible for full life cycle recruiting — recruiting, screening and recommending placement of staff by using creative sourcing methods (internal and external) to fill administrative, professional, clinical and other health care vacancies. • Educates perspective candidates about careers and the perks to working for SEARHC and the communities. • Develops and implements specialized, multidisciplinary recruiting, advertising and marketing strategies for sourcing and referring qualified applicants for all vacancies. • Creates strategic plan to source, recruit, screen, and interview active job seekers and passive candidates for hard to fill positions. • Markets and promotes SEARHC to applicants and networks, collaborates and promotes organization with other institutions, universities, and professional organizations. • Interacts with applicants; completes qualification assessments; answers applicant questions and guides through selection processes. • Works in partnership with the Recruitment team and other staff members to ensure successful completion of new employee orientation and onboarding activities. • Manages and directs the Recruitment Coordinators to ensure that recruitment process is streamlined and is in compliance with Company policy. • Other related duties as assigned

Role Description Assists the Director Travel and Referral Care Program with coordinating the daily operations and functions of current contractor for third-party travel management (TPTM), and high-touch, concierge-level staff travel (example, Board of Directors travel planning, etc.). - Manages customer relations and responds to inquiries from internal and external customers as required. - Assists the Director with review and research of travel related, vendor pricing, and contract terms. - Trains and on-boards new users on TPTM system. - Responsible for management and effectiveness of the Staff Travel programs. - Supervises, trains, and evaluates staff travel coordinator(s) for onboarding, performance, and improvements as needed. Key Essential Functions and Accountabilities of the Job: - Provides oversight and supervision for designated staff travel coordinator(s). - Hires, trains, and provides formal and informal performance feedback to employees designed as direct reports. - Schedules work and approves time off and tracks attendance for direct reports. - Serves as the main contact and liaison between the TPTM vendor, and other travel and hospitality vendors, and SEARHC. - Ensures optimal implementation of all TPTM and internal SEARHC staff travel programs. - Fully understands and can perform the role of staff travel coordinator during busy times and/or when staff travel coordinator is unavailable. - Ensures that the TPTM system users have appropriate access, have set up profiles, and are receiving training on the TPTM system. - Works collaboratively with SEARHC finance division to ensure all TPTM billings and reports are flowing through to the GL as planned, including the reconciliation of SEARHC Travel P-Cards. - Prepares monthly expense reclass documents for Accounting, activity reports for the Director and the SEARHC CFO, and other reports as needed. - Provides assistance and general customer service for SEARHC travelers as necessary. - Creates programs and oversight to ensure accurate retention and management of staff travel records. - Researches and collaborates with the TPTM on the most cost-effective travel arrangements using internet and/or other computer resources in accordance with SEARHC policies and procedures. Qualifications - High School diploma or GED – required - Additional education – preferred - Certification in travel management from a national organization that advances professional development of travel professionals - preferred Requirements - 5 years travel management experience in a corporate or high-volume leisure travel environment - required - Corporate institutional travel experience - preferred Skills - Knowledge of travel management and multiple traveler itinerary planning. - Skills in business practices and supervision. - Customer service skills, particularly during stressful situations. - Ability to research problems and review large volumes of data for accuracy. - Ability to communicate effectively and appropriately (by phone and e-mail). - Ability to analyze data and present analyses in a professional and understandable way, and to support management decisions. Computer Skills - Proficient in Microsoft Office Products including Word, Excel, and PowerPoint. - TPTM software. Benefits - Generous benefits, including retirement. - Paid time off. - Paid parental leave. - Health insurance. - Dental and vision benefits. - Life insurance. - Long and short-term disability. - And more.

Role Description The purpose of this position is to identify trends that will improve the overall AR by completing analysis of charge validation and denials resolution. The Patient Financial Services Analyst will also perform a variety of patient accounting functions including: - Insurance and self-pay billing - Remit analysis and cash posting - Accounts receivable management - Claims follow-up Key Essential Functions and Accountabilities of the Job: - Identifies, analyzes, and reconciles billing errors or omissions. - Ensures proper charge capture, billing, and adjudication of claims in accordance with federal, state and private billing guidelines. - Monitors Discharged Not Final Billed (DNFB) to determine necessary actions required to minimize the volume and value of accounts being held. - Responsible for analyzing and escalating themes for payer relation bulk resolution. - Obtains and compares data from multiple sources and reviews for discrepancies using various applications. - Supports the Patient Financial Services department with performing complex process and system analysis. - Provides guidance, communicates, and serves as subject matter expert for assigned service line related to the billing and collections process. - Assists with special projects as assigned by Revenue Cycle Leaders. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent years of relevant experience in hospital or physician billing office. Requirements - Two years of experience in hospital or physician billing office – required. - Knowledge of hospital/clinic billing and collections. - Knowledge of payor remittances and CPT’s, HCPCS, and Revenue Codes. - Familiarity with major insurance companies' billing policies to ensure compliance. - Experience in reconciling and balancing payments received against account receivables. - Understanding of medical terminology. - Critical thinking skills (analyzing, problem-solving, troubleshooting). - Organizational skills. - Oral and written communication skills. - Ability to collaborate within cross-functional teams. - Ability to complete data entry for a lengthy amount of time. - Ability to work on different projects simultaneously, in a fast-paced setting with overlapping commitments and deadlines. Benefits - Generous benefits including retirement. - Paid time off. - Paid parental leave. - Health insurance. - Dental and vision benefits. - Life insurance. - Long and short-term disability.

• Identify trends that will improve the overall AR by completing analysis of charge validation and denials resolution. • Perform a variety of patient accounting functions including insurance and self-pay billing, remit analysis and cash posting, accounts receivable management, and claims follow-up. • Ensure proper charge capture, billing, and adjudication of claims in accordance with federal, state and private billing guidelines. • Monitor Discharged Not Final Billed (DNFB) to determine necessary actions required to minimize the volume and value of accounts being held. • Analyze and escalate themes for payer relation bulk resolution. • Obtain and compare data from multiple sources and review for discrepancies using various applications. • Support the Patient Financial Services department with performing complex process and system analysis. • Provide guidance, communicate, and serve as subject matter expert for assigned service line related to the billing and collections process. • Assist with special projects as assigned by Revenue Cycle Leaders.

Pay Range: Pay Range:$31.83 - $44.56 Responsible for improving the charge capture, reimbursement, and quality of the revenue cycle through the support and management of revenue cycle applications; process automation, Charge Description Master, Claims, analysis, reporting, clinical and departmental integration, and performance of compliance, contract payment, and denials auditing. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job - Optimization and troubleshooting of revenue cycle applications - Collaboration with clinical, operational, supporting departments, applicable stakeholders, for development of integrated design solutions - Analysis of available data to support Revenue Cycle team initiatives in identification, definition, resolution planning, and implementation for system & user deviations, inconsistencies, and process failures - Serves as an internal resource on a combination of the topics of registration, authorizations, coding, CDI, CDM management, claims, edits, billing compliance, denials, remittance processing, and/or reporting & analytics - Workflow analysis - Payer contract analysis and ensuring payments consistent with negotiated contracts - Identification of root causes of issues driving controllable denials, partnering with finance leadership to address implicated operational issues, workflow issues, and training gaps - Performs quality assurance and validation tasks - Provides education and guidance to patient revenue generating departments/providers to ensure appropriate charge capture Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!