• Oversee and manage UAT for revenue cycle system implementations, upgrades, and enhancements • Ensure proper test case design, execution, and validation for billing, claims, and payer workflows • Collaborate with IT and vendors to ensure system functionality aligns with operational and regulatory requirements • Own and manage the centralized intake process for Jira requests generated by RCM Insurance operations • Develop and oversee the RCM automation roadmap including RPA, workflow tools, AI-driven solutions, and CoEs • Quantify, track, and validate cost savings and efficiency gains from automation and system enhancements • Act as a strategic liaison between RCM Operations, IT, Product, and Finance

• Overall management responsibility for Revenue Integrity ROI operations • Conducting meetings with client audit and HIM stakeholders to review Audit Manager requests with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance • Ability to generate timely, concise, and effective business correspondence • Responsible for management of labor and expenditures to budget • Ability to interact with employees, customers, and colleagues in a professional and courteous manner • Superior time management and attention to detail • Participate in process review and improvement meetings • Participate in monthly and quarterly business reviews for client • Ensuring productivity standards and goals are met for direct reports • Oversees Area Managers who manage ROI Specialist workflow to ensure maximum productivity and quality standards are met, including guiding Area Managers on work assignment adjustments needed to cover peak periods, leave and vacancies • Ensures Area Managers perform Quality Assurance (QA) monitoring of work completed by ROI Specialists, and reviews QA outcomes with Area Managers to identify trends and coaching needs • Ensures Area Managers conduct quarterly and annual work performance reviews for ROI Specialists, and supports Area Managers in developing their team members to achieve professional goals • Monitors Area Manager performance and provides performance feedback and evaluations for direct reports • Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect • Responding to customer needs in a positive, professional, and efficient manner • Improve processes, policies, and practices so as to achieve company’s goals and ensure regional policies are met.

• Own the global business administration, configuration, governance, and continuous improvement of HubSpot. • Develop and maintain CRM standards, workflows, automations, reporting, and user permissions. • Partner with Sales, Marketing, Customer Success, and Operations to continually evolve HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle, renewals, expansions, and customer success. • Actively drive and monitor user adoption through training, documentation, and best practices. • Monitor company record and deal hygiene, pipeline quality, stage progression, forecasting accuracy, and data integrity. • Identify process improvements that simplify selling and account management while improving reporting accuracy and operational efficiency. • Enable relevant teams to adopt best practices that improve forecast reliability and business visibility. • Work closely with Finance to produce accurate pipeline reporting, bookings metrics, forecasting, and executive dashboards. • Develop and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board. • Provide data-driven insights that support strategic planning, revenue forecasting, operational improvements, and business performance reviews. • Calculate quarterly sales commissions in accordance with approved compensation plans. • Validate bookings, resolve discrepancies, and maintain commission reporting.

• Partner closely with revenue leadership (Sales, Marketing, Customer Success) and executive stakeholders to understand strategic priorities and translate them into scalable processes, systems, and reporting. • Own, document and continuously improve processes across the revenue funnel, including lead management, sales cycle workflows, onboarding handoffs, and renewal motions. • Build and maintain dashboards and reports for Sales, Marketing, and Customer Success to track KPIs and performance against goals. • Drive pipeline hygiene, forecasting processes, and conversion rate analysis to surface bottlenecks and opportunities. • Help drive sales enablement initiatives, including onboarding team members to new tools, processes, and data governance best practices. • Contribute to territory mapping, quota tracking, and compensation plan administration. • Own the revenue technology stack (e.g., Salesforce, Gong, ChurnZero, etc.) and manage vendor relationships, ensuring optimal configuration, integration, and utilization by all teams, and continuously evaluate tooling ROI and recommend consolidation or upgrades as needed.