RHI Magnesita

• Serve as the primary HR contact for all Canadian business operations, providing comprehensive support across talent acquisition, employee relations, compliance, and day‑to‑day HR services. • Ensure that all HR practices align with Canadian employment legislation and support employees and leaders across Sales, Service, and corporate functions. • Lead full‑cycle recruitment for all Canadian roles, including sourcing, screening, interviewing, and selection. • Develop creative and effective recruitment strategies tailored to the Canadian talent market. • Oversee onboarding and orientation processes to ensure a seamless experience for new hires. • Act as the primary resource for employee relations matters across Canadian teams. • Partner with managers to assess team health, anticipate challenges, and implement proactive solutions. • Provide guidance on conflict resolution, performance management, and policy interpretation. • Build strong, collaborative relationships with employees and leaders at all levels. • Apply deep knowledge of Canadian employment law, provincial regulations, and HR best practices. • Interpret and administer HR policies, employee handbooks, and benefits programs within the Canadian context. • Ensure HR processes align with federal and provincial legislation, including Québec requirements where applicable.

Role Description The Human Resources Business Partner (HRBP) serves as the primary HR contact for all Canadian business operations, providing comprehensive support across talent acquisition, employee relations, compliance, and day‑to‑day HR services. This role ensures that all HR practices align with Canadian employment legislation and supports employees and leaders across Sales, Service, and corporate functions. Fluency in French and English is required. Key Responsibilities - Talent Acquisition & Onboarding - Lead full‑cycle recruitment for all Canadian roles, including sourcing, screening, interviewing, and selection. - Develop creative and effective recruitment strategies tailored to the Canadian talent market. - Oversee onboarding and orientation processes to ensure a seamless experience for new hires. - Support local talent management initiatives and cultural engagement activities. - Employee Relations & HR Advisory - Act as the primary resource for employee relations matters across Canadian teams. - Partner with managers to assess team health, anticipate challenges, and implement proactive solutions. - Provide guidance on conflict resolution, performance management, and policy interpretation. - Build strong, collaborative relationships with employees and leaders at all levels. - Compliance & HR Policy Administration - Apply deep knowledge of Canadian employment law, provincial regulations, and HR best practices. - Interpret and administer HR policies, employee handbooks, and benefits programs within the Canadian context. - Ensure HR processes align with federal and provincial legislation, including Québec requirements where applicable. - Benefits, Leaves & Employee Support - Guide managers and employees through their responsibilities during leave periods, ensuring compliance and clear communication. - Maintain accurate documentation and ensure timely follow‑up on all employee inquiries. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field. - HR certification (e.g., CHRP, CPHR, SHRM‑CP) considered an asset and may substitute for degree requirements. - Minimum 5 years of HR Business Partner experience, preferably supporting field‑based or distributed teams. - Demonstrated expertise in Canadian employment law and employee relations. Additional Skills & Qualifications - Fluency in French and English (written and spoken). - Strong proficiency with SAP, SuccessFactors an asset. - Exceptional interpersonal skills with the ability to communicate clearly, professionally, and with empathy. - High attention to detail and strong organizational skills. - Ability to work independently in a fast‑paced, remote environment while supporting multiple stakeholders across Canada.

• Lead installation, commissioning, and startup of robotic and automated machinery at customer sites • Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments • Perform preventive maintenance and repairs to ensure optimal system performance • Support and train customer technicians and operators on equipment usage and maintenance • Provide on-site technical expertise for automation systems, PLCs, and VFDs • Coordinate with internal teams and third-party vendors for complex service needs • Report machine condition, performance insights, and spare parts requirements • Ensure all equipment meets safety, operational, and compliance standards • Partner with sales and operations teams to support customer success and continuous improvement • Take ownership of service execution and drive high-quality outcomes in the field

• Maximize sales and market share of refractory products and services for process industries customers. • Develop and maintain multi-level relationships across customer organizations. • Identify opportunities to increase revenue through material, service offerings, and margin optimization. • Build strong supplier–end-user relationships to ensure long-term partnerships. • Monitor and respond to political, economic, competitive, and production trends affecting the process industries. • Achieve customer-specific targets including sales volume, turnover, inventory day-on-hand (DOH), and margin. • Maintain CRM records including customer contacts, call reports, opportunities, market share, and competitor activity. • Submit reports detailing customer production, competitor movements, new projects, and market insights as needed. • Provide strategic updates on product performance, application innovations, and service enhancements. • Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency. • Oversee demand cycles including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking. • Negotiate favorable payment terms and ensure timely collections. • Coordinate daily schedules of sales activities and service personnel. • Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts. • Support customer refractory installation and application troubleshooting. • Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

• Maximize sales and market share of refractory products and services for steel customers. • Develop and maintain multi-level relationships across customer organizations. • Identify opportunities to increase revenue through material, service offerings, and margin optimization. • Build strong supplier–end-user relationships to ensure long-term partnerships. • Monitor and respond to political, economic, competitive, and production trends affecting the steel industry. • Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin. • Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity. • Submit reports detailing customer production, competitor movements, new projects, and market insights as needed. • Provide strategic updates on product performance, application innovations, and service enhancements. • Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency. • Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking. • Negotiate favorable payment terms and ensure timely collections. • Coordinate daily schedules of sales activities and service personnel. • Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts. • Support customer refractory installation and application troubleshooting. • Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

• Lead installation, commissioning, and startup of robotic and automated machinery at customer sites • Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments • Perform preventive maintenance and repairs to ensure optimal system performance • Support and train customer technicians and operators on equipment usage and maintenance • Provide on-site technical expertise for automation systems, PLCs, and VFDs • Coordinate with internal teams and third-party vendors for complex service needs • Report machine condition, performance insights, and spare parts requirements • Ensure all equipment meets safety, operational, and compliance standards • Partner with sales and operations teams to support customer success and continuous improvement • Take ownership of service execution and drive high-quality outcomes in the field

• Developing and executing customer-specific strategies to grow business and market share in Türkiye • Identifying and acquiring new business opportunities within the steel industry • Managing key customer relationships and acting as the main point of contact • Driving the full sales cycle including negotiations, offers, and contract management • Collaborating with Technical Marketing and R&D to implement and roll out new products

Role Description At RHI Magnesita, winning in complex industrial markets depends on deep insight — not just data. As a Market Intelligence Analyst, you play a critical role in shaping how our Sales organization understands customers, competitors, and market dynamics. This role sits at the intersection of strategy, sales, analytics, and AI. You’ll partner directly with the Head of Steel Sales North America and commercial leadership to transform market data, customer feedback, and sales intelligence into actionable insights that drive pricing decisions, portfolio optimization, and long-term growth. You’ll gain hands-on exposure to customers, collaborate closely with sales teams, and help build the next generation of AI-enabled market intelligence. If you’re curious, analytical, personable, and excited by the idea of turning insight into impact, this role delivers. What You’ll Do - Serve as a strategic intelligence partner to sales leadership, delivering insights that inform commercial and strategic decisions - Research and analyze steel and industrial market trends, combining internal sales data with external market intelligence - Partner closely with the sales team to collect field intelligence, structure inputs, and convert insights into clear market narratives - Build and maintain executive-ready dashboards, reports, and briefings using Excel, Power BI, CRM systems, and other analytics tools - Conduct deep dives into specific markets or segments (e.g., MPG) to support targeted growth strategies - Travel to customer sites to develop firsthand understanding of customer operations, needs, and decision drivers - Leverage and help develop AI-enabled analytics tools to automate intelligence gathering, accelerate analysis, and uncover trends - Ensure data accuracy, consistency, and relevance across multiple internal and external sources Qualifications - 3–4 years of experience in market intelligence, business analysis, strategy, or commercial analytics - Advanced proficiency in Excel; experience with Power BI, CRM tools (Microsoft CRM a plus), or similar platforms - Comfort working with large data sets and synthesizing inputs from multiple sources - Ability to translate complex analysis into clear, business-focused insights for non-technical stakeholders - Strong communication skills and confidence partnering with sales teams and senior leaders - Interest in AI, advanced analytics, and modern intelligence tools - Experience in steel, refractories, manufacturing, or B2B industrial markets is a plus Requirements - Strong analytical capability with commercial curiosity and a relationship-driven mindset Benefits - This role offers meaningful exposure and accelerated learning. - In your first 30 days, you’ll focus on onboarding, systems, and customer exposure to build a strong foundation. - Early travel and close collaboration with sales will fast-track your understanding of markets and decision drivers. - Over time, you’ll expand ownership of market intelligence initiatives, deepen your strategic influence, and help shape how RHI Magnesita uses data and AI to compete and win. - The visibility, relationships, and experience gained create strong pathways for long-term growth within the organization. Work Environment - This role is remote-friendly, with a strong preference for candidates based in or near Pittsburgh. - Travel is an important part of the role, especially early on, with up to approximately 75% travel in the first few months to accelerate learning and customer immersion. - Travel typically transitions to once per month thereafter. - All travel and customer-facing activities are conducted in accordance with RHI Magnesita’s safety policies.

• Act as second-in-command to the Head of Operations and backfill Plant Managers as needed • Drive financial and operational KPIs across North America • Leverage AI, analytics, dashboards, and visual tools to enable insight-driven decisions • Lead Operational Excellence initiatives using Lean, Engineering, and Project Management methodologies • Translate ambiguous challenges into actionable solutions • Support budgeting, monthly performance reviews, and variance mitigation • Coordinate strategic initiatives including mergers and acquisitions • Influence cross-functional teams to share best practices and drive sustainable improvements • Champion change management and culture-building aligned to a 100% Safe Everywhere mindset • Represent RHI Magnesita North America at internal and external forums

• Act as second-in-command to the Head of Operations and backfill Plant Managers as needed • Drive financial and operational KPIs across North America • Leverage AI, analytics, dashboards, and visual tools to enable insight-driven decisions • Lead Operational Excellence initiatives using Lean, Engineering, and Project Management methodologies • Translate ambiguous challenges into actionable solutions • Support budgeting, monthly performance reviews, and variance mitigation • Coordinate strategic initiatives including mergers and acquisitions • Influence cross-functional teams to share best practices and drive sustainable improvements • Champion change management and culture-building aligned to a 100% Safe Everywhere mindset • Represent RHI Magnesita North America at internal and external forums