Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency. DOR/CSE’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. Position Summary Interns will have a dual role for CSB. CSB experiences a high volume of credit card calls for customers to pay for their child support. This will be the primary role for interns. Interns will also spend time with Employer Services group working on clean-ups and contacting employers for the status of child support payments. Interns will also be assisting with payment inquiries and will have an opportunity to learn other operations in CSB Case Maintenance and Central Registry groups. Core Responsibilities · Ability to work in a confidential manner. · Ability to work remotely. · Ability to trouble shoot technical issues. · Ability to work independently. · Ability to learn system functionality to complete payments. · Ability to properly handle a customer service inquiry via a telephony solution. · Must be detailed orientated. Preferred Qualifications · Prior Customer Service experience. · Ability to work in a fast-paced environment. · Ability to work on a team or as an individual. · Ability to multi-task from a technical perspective. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency. DOR/CSE’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. Position Summary Interns will have a dual role for CSB. CSB experiences a high volume of credit card calls for customers to pay for their child support. This will be the primary role for interns. Interns will also spend time with Employer Services group working on clean-ups and contacting employers for the status of child support payments. Interns will also be assisting with payment inquiries and will have an opportunity to learn other operations in CSB Case Maintenance and Central Registry groups. Core Responsibilities · Ability to work in a confidential manner. · Ability to work remotely. · Ability to trouble shoot technical issues. · Ability to work independently. · Ability to learn system functionality to complete payments. · Ability to properly handle a customer service inquiry via a telephony solution. · Must be detailed orientated. Preferred Qualifications · Prior Customer Service experience. · Ability to work in a fast-paced environment. · Ability to work on a team or as an individual. · Ability to multi-task from a technical perspective. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

We’re Changing the PropTech Industry We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates. We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth. While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. About Our Products ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily—covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units. The Role We are seeking an innovative and customer-centric SVP of Customer Experience to lead all post-sale functions across implementation, customer success, and support. You will report directly to the Founder/CEO, Alec Slocum, and work alongside him to align the company vision and roadmap. As the SVP of Customer Experience, you are responsible for developing and executing a strategy to drive new revenue growth, retain existing clients, and deliver continuous, differentiated innovation to maintain our position as the leading platform for property management companies. You have a track record of developing your teams through strong process maturity and career development plans, and you have a track record of elevating new leaders within your organization as a result. You serve your team, you obsess over your customers, and you execute with precision and impact. What You'll Do: - Bring an innovative, AI-first thought process to our customer experience organization. Design customer-centric processes that leverage AI, not just for efficiency gains, but as a core driver of scalable, automated programs that delight customers. - Lead and scale all post-sale customer-facing functions: customer success, customer support, and onboarding/implementation. - Build a world-class customer experience that enables rapid time-to-value, drives platform adoption, and ensures long-term retention and satisfaction. - Implement a tiered customer engagement model that reflects agency size, complexity, and use case diversity. - Establish and track key performance indicators (KPIs), including GRR, NRR, CSAT, time-to-value, etc. - Implement scalable systems, tools, reporting, and processes with a focus on operational rigor and efficiency. Drive data-driven decision-making and performance measurement at all levels. - Design customer health frameworks, account plans, and success playbooks to proactively manage risk and drive expansion. - Serve as a strategic advisor to customers and internal stakeholders, representing the voice of the customer across product, sales, and marketing. - Ensure that customers realize value as quickly as possible and maintain high satisfaction levels throughout their lifecycle. - Champion the voice of the customer within the organization to enhance customer experience and outcomes. - Create feedback loops with the Product team to inform roadmap priorities based on customer experience. - Foster a culture of operational rigor, accountability, and mission-driven customer partnership. What We’re Looking For: - 8+ years of customer-facing leadership experience in SaaS in a relevant growth stage (i.e. ~$30M > ~$75M) with financial sponsors involved. - Deep experience implementing CS technologies and AI-powered solutions to reimagine workflows, eliminate manual effort, and enhance the customer experience at scale. - Proven experience leading post-sale functions, CS, support, and implementation in a high-growth environment. - Expertise in hiring, developing, and scaling high-performing teams across remote and hybrid environments. - Experience with customer lifecycle analytics, CS tooling (e.g. Gainsight, HubSpot, Salesforce), and support automation strategies. - Demonstrated ability to operationalize complex programs while maintaining focus on mission-critical execution. - Ability to communicate effectively with both technical and operational stakeholders. - Strategic operator capable of balancing big-picture planning with detail-level, hands-on building approach. - Data-driven leader with exceptional analytical skills and the ability to translate insights into actionable strategies. - A natural leader who creates loyalty and trust. You have the ability to energize people and teams, leading to cross-functional collaboration. - Strong communicator and empathetic leader who can drive cross-functional alignment and execution. - Bachelor’s degree or equivalent experience required; MBA preferred. Why Choose Us: - Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together. - Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise. - Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones. - Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family. - Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance. - Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too. - Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company. If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring qualified individuals to join our mission-driven, fully remote team. This opportunity offers a strong foundation to build professional experience. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options - Assist clients through the enrollment process with professionalism and care - Maintain accurate and organized digital client records - Provide responsive customer support and follow-up communications - Participate in weekly training and mentorship sessions - Build positive client relationships that support long-term trust and service Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident speaking on video and comfortable using digital tools - Passion for helping others and contributing to a service-focused mission - Experience in customer service or client-facing roles is helpful but not required Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Collaborative, mission-focused team culture Company Description AO Globe Life provides supplemental benefits to working families across the United States, including union members, credit union members, and veterans. With more than 70 years of service and a growing remote-first workforce, our organization focuses on service, integrity, and meaningful career development.