Recharge

• Use your technical expertise and customer service instincts to resolve questions and issues for our online merchants • Communicate clearly in writing to both technical and non-technical audiences • Make occasional outbound phone calls when an issue needs quick context gathering • Diagnose technical issues and guide merchants to resolutions that make their subscription experience smooth • Help merchants understand our features and capabilities so they have what they need to succeed and grow • Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the context they need to act fast • Work day to day in Intercom, and get comfortable moving between them as needed (familiarity with Intercom is a strong plus) • Collaborate with teammates in our swarm support model to resolve issues quickly and as a team • Be a product expert for our merchants. Know the platform inside and out, and stay current on new releases • Contribute to individual, team, and company goals • Live by and champion our values: Accountability, Collaboration, Iteration, and Details

• Lead a high-caliber engineering team that will scale as the business grows, identifying and filling any team gaps • Perform personnel management tasks for a team of engineers, including performance reviews, compliance with company policies, mentoring, and helping plan career growth • Understand and manage team morale through regular assessments and collaboration with engineering leadership • Train new engineers on our best practices, standards, culture, and policies • Foster a team-oriented, supportive culture with a strong focus on creating a working environment that fosters collaboration, inclusion, open communication, and delivering outcomes using agile methodologies • Be responsible for quality team output, on-call rotation and maintenance schedule, and overall project management • Own IT tooling management including vendor relationships and procurement management • Constantly improve team productivity, refine agile processes, and create methods to increase efficiency • Investigate, analyze, and evangelize good engineering practices • Lead in the creation and execution of novel solutions to complex, unbounded technical problems

• Build data pipeline, ELT and infrastructure solutions • Create automated monitoring, auditing and alerting processes • Work with business and application teams to implement data strategies • Design, develop, implement, and optimize ETL processes • Improve operations, monitoring and performance of data warehouse • Influence and communicate with stakeholders • Redesign and optimize existing data processes using AI • Live by and champion company values

• Directly manage 6 engineers across two squads with distinct technical profiles • Stay engaged in MRs, technical decisions and day-to-day engineering quality • Actively unblock engineers - technically and organizationally • Partner cross-functionally with product and stakeholders while protecting team focus and quality • Experiment with and help establish AI tooling practices that scale your team’s output

• Live by and champion all of our core values (#ownership, #empathy, #day-one, and #humility). • Build and maintain durable, documented, tested models in dbt that power GTM reporting (e.g., pipeline, funnel, conversion, bookings, forecasting, rep performance, account health). • Design dimensional models (facts/dimensions), metrics definitions, and “one version of the truth” datasets to make analysis repeatable and trustworthy. • Develop and maintain Looker explores, dashboards, and standardized reporting that enable self-serve by the GTM organization. • Implement data quality checks, monitoring, and model documentation so stakeholders can confidently act on results. • Partner with data engineering on upstream improvements (instrumentation, source system hygiene, pipeline reliability). • Collaborate with GTM stakeholders to clarify business questions and translate them into analysis plans, metrics, and decision frameworks. • Perform analysis using SQL (and Python as needed) to identify trends, diagnose performance, and recommend actions (e.g., funnel bottlenecks, win-rate drivers, deal velocity, territory/segment opportunities). • Build GTM narratives that connect data to decisions—clearly communicating insights with business context to leaders and cross-functional partners. • Proactively monitor performance and adoption signals to surface risks, anomalies, and opportunities—then drive stakeholders toward resolution. • Identify high-leverage GTM “insight bottlenecks” and design data products to solve them (e.g., standardized KPI hubs, automated pipeline risk alerts, self-serve funnels, guided explorations, executive views). • Leverage LLMs/AI to accelerate insight workflows—examples might include: AI-assisted “metric explainers” embedded into dashboards, natural-language Q&A experiences over curated GTM datasets, automated insight summaries / anomaly narratives for weekly GTM reviews, guided self-serve templates (“answer this question in 3 clicks”) for common GTM use cases. • Establish success metrics for data products (e.g., reduced time-to-insight, increased self-serve usage, fewer ad-hoc requests, improved forecast accuracy). • Work independently in ambiguous environments—framing problems, generating hypotheses, and leading toward outcomes. • Manage multiple priorities and communicate clearly through Slack, docs, and live stakeholder readouts. • Contribute to team standards (modeling patterns, documentation, code review, stakeholder intake). • Mentor other analysts through collaboration, query/design feedback, and best practices (where applicable to your team structure).

• Support the Sales, Strategic Partnerships, Procurement, Marketing and Customer Success orgs • Provide legal support and advice on a broad range of commercial agreements • Participate in end-to-end contract support for commercial agreements • Assist in the operation and development of policies and procedures • Contribute to problem resolution by identifying, addressing, and escalating issues • Work cross-functionally on a variety of legal matters • Provide clear and pragmatic legal advice to non-lawyers

• Champion and embody our core values – **accountability**, **collaboration**, **iteration**, and **attention to detail**. • Perform thorough code reviews and provide constructive, actionable feedback. • Embrace rapid, iterative design, testing, and development to deliver value while continuously learning. • Demo your work regularly to teammates and peers. • Promote strong engineering habits, including sound development practices, security awareness, and thoughtful management of technical debt. • Advocate for improved standards, tooling, and processes across the team. • Partner with product and engineering management to shape roadmaps, plan timelines, and release features incrementally. • Participate in all phases of the product development lifecycle, helping assess the technical feasibility of new initiatives. • Contribute to a positive, supportive team culture grounded in shared ownership and accountability. • Collaborate across Foundation Services and the wider engineering organization to deliver impactful, reliable systems.

• Own revenue forecasting and planning for the GTM organization • Partner with GTM leadership to drive annual planning and quarterly forecasts • Build and maintain scalable revenue models • Lead commissions planning and incentive compensation processes • Influence hiring, territory design, capacity planning, and channel investment decisions • Develop ROI frameworks across Sales, Marketing, and Product • Define and monitor key GTM metrics • Design and automate financial workflows and tools

• Champion and embody our core values – accountability, collaboration, iteration, and attention to detail. • Perform thorough code reviews and provide constructive, actionable feedback. • Embrace rapid, iterative design, testing, and development to deliver value while continuously learning. • Demo your work regularly to teammates and peers. • Collaborate across the Platform Services team and the wider engineering organization to deliver impactful, reliable systems.

• Build, maintain, and debug high-impact, high-performance, high-scale products enabling our merchants storefront experiences. • Perform thorough code reviews and provide useful constructive feedback. • Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value • Investigate, analyze, and evangelize programming methodologies • Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes • Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally • Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders • Contribute to cultivating a positive team environment