Ravelin Technology

We are looking for someone to join our Infrastructure Engineering Team to work on the core infrastructure that underpins our platform. Our systems already process 1000’s of requests per second and with your help we will continue to scale with our clients. You will work closely with teams across engineering and in the wider organisation to build systems with reliability, security, and scalability at their heart. You care deeply about developer experience and will contribute to improving CI/CD pipelines, enabling new capabilities in GCP, and optimising performance of our Kubernetes cluster. If you love automating everything, treating infrastructure as code, and building resilient systems, we want to hear from you.

• Conduct high level conversations with senior executives in customer & prospect accounts • Contact 30+ prospects daily via email, Linkedin and other various forms of outreach. • Qualify pre-opportunities by identifying Budget, Authority, Need, and Timeframe. • Generate pipeline through marketing programs and coordinate meetings with Account Execs • Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)

Role Description Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. There are nine of us in the product team, covering product management and product design. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The product team are looking for an Authentication Product Manager to join us in the fight against fraud. We’re looking for a curious, self-motivated and collaborative person who loves analysing opportunities and solving problems. For this role, previous experience within the fraud or payments industry is important. Domain knowledge of 3DS2 is a must for this position. This includes a detailed understanding of the data points and technical flows of 3DS authentication. You'll accelerate our product development focusing on our 3D Secure and Transaction Optimisation products. You'll scale, improve and combine existing products to meet the needs of clients. You'll drive adoption and customer satisfaction. You'll continually seek out new insights. You'll collaborate across teams to translate strategy and market feedback into product development, from initial conception to release and iteration. You’ll keep relevant regulation, certification and compliance requirements in mind throughout. Qualifications - Experience as a product manager, including delivery of products from start to finish with a strong understanding of the technical dimensions - Domain knowledge on payments and authentication e.g. 3DS2 and PSD2 - Excellent written and verbal communication skills - Strong attention to detail and problem solving skills - Skilled at working effectively with cross functional teams and fostering team spirit - Initiative and curiosity about how things work - The commitment and drive to find a way when the going gets tough - The desire to thrive in a fast-paced, scale-up environment - Ability to adapt to changing procedures, policies, and work environments Requirements - Continuous improvement of existing products, delivering at pace - End-to-end discovery, definition and delivery of new products - Own the prioritisation and roadmap for your products and communicate the rationale behind your decisions - Subject Matter Expert for 3DS and PSD2 / PSD3 / PSR - keeping up to date with regulations and standards, advising and supporting colleagues - Conduct research and gather data to inform tactical and strategic decisions - Work with engineers, designers, data scientists, sales and marketing to build great products - Set goals and KPIs for your products, ensuring that performance is carefully measured and monitored Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness Budget — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.

Role Description Ravelin is looking for a Product Support Analyst to join a fantastic team where product support meets data science. You will be part of a team conducting the initial investigation into issues raised by clients, as well as training and supporting them to make sure they get the best out of their fraud prevention tools. You are in your element working with people, and can explain complex problems and solutions in a clear and simple way whether over Slack, email, in a client call or when providing training. An adaptable problem solver, you are organised and able to work autonomously and keep track of a variety of tasks. You'll be our first point of contact for our clients and you shall work closely alongside Account Management to prioritise projects and alongside Data Scientists in the Investigations team to solve client queries. You will help to ensure that clients understand their fraud problems, provide solutions and will become an expert in the Ravelin product. This role has several potential directions for development, with opportunities available to gain experience in a variety of areas including data analysis, data science or project management. Key Responsibilities - Conduct the initial analysis and investigation of incoming client queries (via Slack, emails, video calls) - Work very closely with a wide range of Ravelin teams (Investigations, Detection, Integrations, Product), fielding issues out to the correct team where appropriate and feeding back responses to clients. - Help coordinate regular client calls, and on-site visits where required - Identify client KPIs, and report back to clients on performance - Provide product training to clients - Act as a client advocate by sharing crucial feedback with the Product team and ensuring clients understand the value of new updates. - Utilise project management and ticketing tools to keep track of internal project work, client issues and requests to provide progress updates. - Keep client and support documentation up to date - Identify opportunities for improving support (e.g. help pages, API docs) - Analyse support data to identify trends, proactively flag potential client issues, and contribute to our team's knowledge base. Qualifications - Strong problem solving skills and analytical mindset - Proven ability to handle urgent client requests and prioritise appropriately - Excellent communication (verbal and written) and relationship building skills - Excellent organisation skills - ability to keep track of different requests across a variety of teams - Proactive self-starter, able to learn quickly and work independently - Comfortable in a fast paced, constantly evolving environment - A genuine curiosity about technology and an interest in learning about applied Machine Learning - Technical background experience in a tech/startup environment (desirable) - Basic SQL skills (or ability and willingness to learn SQL) - Experience in delivering training (or ability and willingness to learn more) - Knowledge of the fraud/payments industry (desirable but not essential) Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Fortnightly Board Game Nights & Social Budget — Unwind with fortnightly board games or plan your own socials, supported by a company budget. - Employees lead microsocials — from hiking to visiting the inside of Big Ben, our imagination is the limit.

Role Description We are looking for someone to join the engineering team as the first engineering manager for a group of highly skilled engineers working across our product teams. Key Responsibilities - Managing and developing the engineers, helping them to grow their skills and advance in their careers. - Conducting regular catch-ups, running 360 performance reviews, and having development conversations with your reports (tailored to each engineer). - Helping engineers set personal development objectives and supporting them in their growth. - Providing updates and highlighting any performance issues to the VP of Engineering. - Getting involved with hiring and providing a great onboarding experience. - Being accountable for the growth of individuals in your team. - Ensuring the well-being of the team. Qualifications - You have experience managing engineers in a fast-paced environment. - You are comfortable working in a hands-off role whilst being able to converse with engineers from experience (having previously worked in an engineering role). - You have a proven ability in building a strong engineering culture with a focus on employee morale and motivation, talent development, and management of performance. - You care deeply about building a collaborative and empathetic environment that puts the team’s happiness first. - You’re excited to play a key part in shaping the engineering culture of a growing team. - Understanding of high-performing teams and working towards achieving this. - Excellent communication skills. - Ability to take initiative and adapt to the needs of the team. Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in-person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.

Pre Sales Manager Department: Sales Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a Technical Pre-Sales Manager with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for working closely with the sellers to mitigate technical red flags & bottlenecks as the prospect moves through the sales funnel, as well as supporting a smooth onboarding transition to a live paying client. Key Responsibilities Responsibilities External Act as a knowledgeable and trusted advisor to prospective clients on the technical capabilities of Ravelin to identify appropriate implementation and deployment options - Run discovery sessions and tailored demonstrations to gather technical requirements - Support and manage Proof of Concepts where necessary - Liaise with delivery teams to ensure accurate understanding of the prospect client’s platform - Technical consultation during the sales process, and supporting the curation of Ravelin implementation plans - Understand in-depth the prospect’s existing internal fraud prevention, Account Take Over and similar systems - Develop relationships within the prospective client’s organisation Internal - Be a subject matter expert on Ravelin’s solutions and use cases - Collaborate across internal functions, especially Product and Integration - Work directly with internal teams to deliver technical specifications of prospect client’s bespoke requirements - Maintain and improve our knowledge base and RFP answers. - Act and encourage sharing and excellence as one of a pool of resource, globally Skills, Knowledge and Expertise Requirements - Experience in working in a similar pre-sales technical/engineering/consulting roles - Experience in card payments and authentication - Technical awareness of EMVco standards, including flows, data requirements and protocol versions. - Be able to demonstrate a strong balance of both commercial and technical acumen in supporting the delivery of revenue to the business - Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage - Strong ability to engage and manage expectations with different internal and external stakeholders - Strong academic background, preferably Technology or scientific degree - A thirst to learn - Initiate improvements in knowledge and sharing of work for the good of all - Ability to creatively explain and present complex concepts in an easy to understand manner - An ability to understand the business value of the Ravelin proposition and express that in meaningful terms to exec levels in the target client - Knowledge of fraud prevention would be a nice to have Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Channel Success Manager NORAM + LATAM Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of resourcefulness, ambition, thoughtfulness and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role Ravelin is looking for a high-performing individual to help us accelerate our customer acquisition and revenue growth targets via our channel partners. You will be responsible for spearheading our efforts within the region to maximise revenue and growth via our partners. Key Responsibilities Responsibilities - Partner Relationship Management: Building and maintaining strong relationships with channel partners, including resellers, distributors, and integrators. - Sales Management: Lead sales calls and product demonstrations of the Ravelin suite on behalf of channel partners - Channel Strategy Development and Execution: Identify, engage and qualify net new opportunities within channel partners within the Ravelin ICP framework. Execute on commercialisation, pricing and negotiation via channel partners. - Partner Enablement: Providing partners with the necessary resources, training, and support to effectively sell the company's products or services. - Performance Monitoring and Reporting: Tracking channel performance in region, identifying areas for improvement, and reporting on key performance indicators (KPIs). - Target Setting and Management: Build, maintain and report on a pipeline growth to achieve/exceed quarterly and annual target - Promotional Activities: Plan and lead regional initiatives within NORAM + LATAM, being the face of the Ravelin solutions with our partners. Including Roundtables and conferences. - Collaboration: Work with internal teams including product, integrations, marketing, client ops and leadership, to ensure alignment, support and capacity constraints are fully considered. Skills, Knowledge and Expertise Requirements - Proven experience in channel sales or partner management. - Ability to demonstrate success through winning deals and a structured approach to pipeline growth - Understanding of the complexities and ability to navigate a solution-focused sell to large organisations - Ability to demonstrate a complex solution through a guided sales demo, with a focus on prospect engagement - Strong communication and interpersonal skills. - Excellent relationship-building and management skills. - Ability to develop and execute channel strategies. - Strong analytical and problem-solving skills. - Proficiency in using Salesforce. - Ability to work independently and as part of a team. - Strong organisational and time-management skills. - Ability to adapt to changing market conditions and customer needs. - Spanish language skills are a nice to have - Understanding of Payment Fraud (preferred but not required) Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.

Account Manager Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description We are Ravelin. We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of integrity, thoughtfulness, resourcefulness and ambition. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like a great fit for you, we’d love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. As an Account Manager, you will: - Develop and maintain positive long-term relationships with our merchant partners. - Proactively identify and manage new opportunities for clients. - Understand complex problems and communicate solutions in a clear, concise, and persuasive manner. - Be the key relationship partner with senior stakeholders. - Stay informed about all stakeholders within the business. - Work proactively, supported by a wider technical client support and investigations team. Key Responsibilities - Understanding of Payments or Fraud - Account management experience. - Ability to manage multiple projects and relationships simultaneously. - Experience in proactively growing client relationships within an account. - Experience in identifying, developing, negotiating, and closing deals. - Proven ability to influence others and lead client engagements. - Strong negotiation skills. - Highly skilled communicator. - Strong verbal and written presentation skills. Skills, Knowledge and Expertise You are: - Product minded and capable of learning complex information and communicating that knowledge to others. - A strong analytical thinker who thrives in a fast-paced, dynamic environment. - Equipped with a combination of business and technical knowledge to engage effectively with senior-level client contacts. - Bold and persuasive in your communication and presentation skills. - Passionate about using technology to solve business problems. - Proactive and able to manage your own workload and diary for the benefit of clients and colleagues. Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Data Scientist Department: Detection Employment Type: Full Time Location: Remote Description Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Team You will be joining the Detection team. The Detection team is responsible for keeping fraud rates low – and clients happy – by continuously training and deploying machine learning models. We aim to make model deployments as easy and error free as code deployments. Google’s Best Practices for ML Engineering is our bible. Our models are trained to spot multiple types of fraud, using a variety of data sources and techniques in real time. The prediction pipelines are under strict SLAs, every prediction must be returned in under 300ms. When models are not performing as expected, it’s down to the Detection team to investigate why. The Detection team is core to Ravelin’s success. They work closely with the Data Engineering Team who build infrastructure and the Intelligence & Investigations Team who liaise with clients. The Role We are currently looking for a Data Scientist to help train, deploy, debug and evaluate our fraud detection models. Our ideal candidate is pragmatic, approachable and filled with knowledge tempered by past failures. Evaluating fraud models is hard; often times we do not even get labels for 3 months. You’ll need to use your judgement when investigating cases of ambiguous fraud and when you’re investigating the veracity of the model itself. We have to build robust models that are capable of updating their beliefs when they encounter new methods of fraud: our clients expect us to be one step ahead of fraud, not behind. You will be given the equipment, space and guidance you need to build world class fraud detection models. The work is not all green field research. The everyday work is about making safe incremental progress towards better models for our clients. The ideal candidate is willing to get involved in both aspects of the job – and understand why both are important. Key Responsibilities Responsibilities - Build out our model evaluation and training infrastructure. - Develop and deploy new models to detect fraud whilst maintaining SLAs - Write new features in our production infrastructure - Research new techniques to disrupt fraudulent behaviour - Investigate model performance issues (using your experience of debugging models). - Mentor junior members of the team Skills, Knowledge and Expertise Requirements - Significant experience building and deploying ML models using the Python data stack (numpy, pandas, sklearn). - Understand software engineering best practices (version control, unit tests, code reviews, CI/CD) and how they apply to machine learning engineering. - Strong analytical skills. - Being a strong collaborator with colleagues outside of your immediate team, for example with client support teams or engineering. - Being skilled at communicating complex technical ideas to a range of audiences. - The ability to prioritise and to manage your workload. - Being comfortable working with a hybrid team Nice to haves - Experience with Docker, Kubernetes and ML production infrastructure. - Tensorflow and deep learning experience. - Experience using dbt. - Experience with Go, C++, Java or another systems language. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us! - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*

Partnerships Manager (14 month maternity cover) Department: Account Management & Partnerships Employment Type: Full Time Location: Remote Description Who are we Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and ensure both our clients and their customers do not fall victim to fraud. We are a friendly bunch and pride ourselves on having a strong culture and adhering to our values of empathy, ambition, unity, and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around. The Role We are looking for a Relationships Manager to join us on a 14-month fixed-term contract to cover maternity leave. In this role, you will be the primary point of contact and manage Ravelin’s relationship with one of our large banking partners. Focusing on, partner happiness, retention and continued growth. Additional responsibilities include supporting and coordinating the adoption of our technical partners across our wider customer base. You will be expected to maintain high-level stakeholder relationships both externally and internally, running the day-to-day operations while spearheading specific channel partner specific initiatives. Key Responsibilities Responsibilities - Global Relationship Management: Develop and maintain positive long-term relationships with a global channel partner. - Strategic Commercial Growth: Proactively identify and manage new opportunities with existing partners to grow the breadth and value of our relationships. - Commercial Oversight: Provide high-level support to the wider business on commercial partner management and contract negotiations. - Industry Expertise: Keep an up-to-date knowledge of the global payments and fraud industry to act as a subject matter expert for partners. - Workshops & Enablement: Lead and plan regular workshops and training sessions with partners across various time zones. Skills, Knowledge and Expertise Requirements - Industry Experience: Expertise in fraud, payments, cloud computing, API, or data science is highly desirable. Experience collaborating with B2C companies, Startups (Pre/Post IPO), or Scale-Ups is also beneficial. - Partnership History: Requires a minimum of three years of senior-level experience in partnership or account management, specifically dealing with large Annual Recurring Revenue (ARR) values. - Global Mindset: Proven experience in growing enterprise-sized global accounts and navigating international organisational structures. - Communication: Highly skilled communicator with strong verbal and written presentation skills. - Project Management: Great project management skills with the ability to manage multiple complex projects and stakeholders simultaneously. - Commercial experience: Commercial growth, including upsells, renewals, and contract negotiation, is essential. - Analytical Thinking: Strong analytical thinker who thrives in a fast-paced, dynamic environment. - Willingness to Travel: At least twice per year you will be expected to travel to New York to support the partner. Nice to Have - Management Experience: Proven experience in managing teams and leading client or partner engagements. - Team Leadership: Manage and mentor the partnership team, overseeing workload distribution and professional development during the 14-month term. Benefits Benefits - Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support. - Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind. - £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more. - Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us. - 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you. - Mental Health Support via Spill — Access professional mental health services when you need them. - Aviva Pension Scheme — Plan for the future with our pension program. - Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact. - Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week. - Cycle-to-Work Scheme — Save on commuting costs while staying active. - BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk. - Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget. - Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person *Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*