• Diagnose and triage incidents on GPU compute clusters, determining whether a fault originates on our side or the client's. • Investigate hardware failures: collect and analyze hardware logs, identify failed components, and document findings for resolution or RMA. • Diagnose GPU hardware faults (failure detection and isolation — not performance tuning or porting). • Configure and troubleshoot network connectivity, including InfiniBand fabric. • Work directly with the client as first line of support, in English.

Role Description As a Technical Support Engineer for the Opplane VLMA, you will provide essential technical support to enterprise clients and telecom operators managing Mobile Private Networks (MPN). You will be responsible for: - Diagnosing network connectivity issues - Managing service tickets - Verifying that customer traffic flows smoothly through our virtual anchors This role is a great fit for a junior-to-mid-level networking professional with solid Linux fundamentals and hands-on experience configuring hardware via a Command Line Interface (CLI). Qualifications - 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration role - Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+) Requirements - Networking Fundamentals & CLI Experience - CLI Proficiency - Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status - Routing & Switching - Solid understanding of core networking concepts including: - IPv4/IPv6 addressing - Subnets - VLANs - Static routing - Basic dynamic routing protocols - Tunneling Concepts - Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks - Linux System Administration - OS Navigation - Comfort working inside a Linux/Unix environment using standard terminal commands to: - Navigate directories - View system logs - Manage files - Network Diagnostics - Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity - Service Management - Basic understanding of checking system services and verifying application status via the command line - Troubleshooting & Infrastructure Support - Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination - Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network Benefits - Global & Multicultural - Diverse perspectives, global collaboration (US, Portugal, India, and Singapore offices) - Startup Energy - Fast-moving, impact-driven environment - Ownership Mindset - Engineers own what they build - Collaborative & Friendly - Open, curious, and supportive culture

Title: Customer Support Area Lead Location: Austin 110000 - 141000 USD Annual Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Customer Support Area Lead is responsible for overseeing multiple Customer Support Senior Team Leads within certain functional areas, which might be a site, group of sites or specific operational domain/area, driving strategic direction and operational excellence. In this role you are the full owner of your space in every aspect and are responsible for defining and executing on your area’s strategic objectives and focus on building high performing teams that consistently achieve our operational targets and quality standards. You will lead various cross-team initiatives to streamline processes and enhance operational efficiency. You will need to act as a Wise culture ambassador and clearly articulate complex challenges and inspire your team to be successful. Job Responsibilities - Area Leadership: Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Enable your teams to become high-performing through coaching, continuous development, and succession plans for senior leads. - People management: Coach and develop a strong team of Customer Support Senior Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. - Operational management: Be accountable for your Area operations. Identify and propose opportunities for process improvements, policies, and team structures. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor global area resource allocation and refine standard operating procedures to scale our operations. - Performance management: Be fully responsible for performance of the assigned Area. Drive the initiatives and KPIs of your area with the organisation’s strategic vision. Ensure that your senior team leads have appropriate plans in place to meet performance and quality targets. Create comprehensive plans for developing future leaders. Provide regular coaching and work with your direct reports to inspire them and improve their leadership skills. Be an advocate for the company values, our long term strategic goals and promote them across the Customer support organization. - Expertise Sharing: Be a subject matter expert in your area and stay up to date with changes in global and regional regulatory requirements. Maintain a comprehensive understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Take effective actions during audits and assist the compliance team with evolving our internal policies and standard operating procedures. - Planning and execution: Ensure operational area plans are set in place and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your area is making progress on their goals. There is a clear strategy within your domain that is connected with the wider organisational key objectives. - Stakeholder management and communication: Lead and oversee complex, cross-team initiatives that involve multiple stakeholders. Set strategic priorities, allocate resources effectively, and ensure that key initiatives are delivered on time. You are able to communicate complex topics in an easy to understand and engaging way. Be an ambassador of Wise Culture and passionate advocate for Customer Success. Qualifications - Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. - A minimum of 2+ years of experience in customer support organisation. - At least 4+ years of leading large teams. - Advanced understanding of the regulatory framework surrounding Customer Support. - Able to use and translate analytics to manage their operational area. - You are punctual, independent, proactive and willing to get things done. - You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment. - Ability to multi-task and take responsibility in challenging situations; - You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. - Proven track record of taking individual ownership and responsibilities as well as being a great team-player - Ability to independently analyze and move the team’s metrics without external support Nice to have: - Education: Bachelor’s degree in Finance, Business Administration, or related field. - Experience in using Business Intelligence tools such as Looker, Superset, Redash or Microtab. Additional Information - Location: Austin, Texas, USA (Hybrid) - Compensation: 110000 USD yearly - Language Requirement: Please submit your CV in English (our official working language). - Work Eligibility: Candidates must be authorized to work in the US. We cannot sponsor visas or provide relocation packages. - Remote Status: This is a hybrid role; it is not a fully remote position. - Benefits: Click here to see the benefits we offer! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. What You'll Do: - You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention - Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience - Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible - You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers - Create the process or troubleshooting documentation in the support of knowledge base. - We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers What You'll Need: - 3+ years of customer support, technical support, system administration or related customer facing role - Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues - Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment - Ability to learn new technologies quickly - Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) - Ability to work independently with little direct supervision and as a part of a team - Outstanding analytical and organizational abilities - Ability to remain calm, composed and articulate when dealing with tough customer situations - Professional fluency with the English Language Bonus Points: - Experience supporting Kernel level security solutions - Experience supporting hybrid environments - Experience supporting security applications such as AV, VPN, Firewall, proxy - Linux troubleshooting experience a plus - Experience with Splunk - Experience with troubleshooting Windows and Mac #LI-Remote #LI-RL1 #LI-RC1 Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.