Role Description Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. This position will also require the ability to travel as needed while working remotely, up to 80%. - Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. - Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. - Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision. - Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. - Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. - Correctly inspect and verify dimensions of parts to ensure conformance to specifications. - Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance. Qualifications - A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry. - Experience working with industrial fuel fired equipment/engineered systems preferred. - Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. - Basic knowledge of raw materials, production processes, and basic machinery. - Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. - Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD). - Ability to travel by land and air up to 80%, both domestically and globally. - Valid driver’s license and US Passport, or ability to obtain required. - Ability to work extended hours based on the needs of the business. Benefits

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Implementation of customer projects in the field of digital printing • Installation and commissioning of Agfa printing systems, including setup and systems integration • Training of machine operators, acceptance testing in accordance with applicable guidelines, and handover • Repair, modification and maintenance of inkjet printing systems • Diagnosis of complex technical and general problem situations, fault analysis, decision-making and troubleshooting • Independently performing problem resolution via remote service or on-site, as well as documenting the solution • Technical consultation and support for customers, sales and management • Preparing internal documentation, e.g., service orders, travel expense reports, etc. • Working according to ISO processes and instructions

• Perform site surveys and technical assessments to prepare for new installations and capability demonstrations. • Execute deployments of Hidden Level sensor networks and supporting infrastructure. • Troubleshoot and resolve hardware, software, and network connectivity issues in the field. • Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities. • Coordinate logistics for field activities, including equipment preparation, transport, and setup. • Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation. • Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency. • Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.