Propel Software Solutions

Role Description We're looking for a Senior Solution Architect to join our Professional Services team, with specialized expertise in leading migration projects for PLM systems. This is a pivotal role where you'll lead complex implementation projects for new and existing customers, ensuring seamless migrations of legacy PLM systems including processes and data while delivering exceptional customer outcomes. You'll be the technofunctional expert who transforms and maps years of engineering processes and supporting data—Parts, BOMs, CAD files, change orders, quality records, and more—into efficient workflows within the Propel platform leading to optimal UX and healthy adoption. What You'll Do - Lead Legacy System Migration Projects - Architect and execute large-scale migrations from legacy PLM/PDM/QMS systems (Teamcenter, Windchill, ENOVIA, Agile PLM, and more) to the Propel platform. - Facilitate business process workshops to map, design, and solution legacy process workflows in Propel by leveraging best practices and supported product and platform capabilities. - Lead data mapping sessions to extend Propel data model to support inbound source systems and integration to downstream. - Drive Project Success - Spearhead multiple client implementation projects concurrently, ensuring on-time, on-budget delivery with high customer satisfaction. - Collaborate with System Integrator (SI) partners to architect and execute innovative solutions. - Conduct business process workshops to map customer requirements to Propel's capabilities, recommending optimal configurations. - Provide Expert Consulting - Deliver high-level PLM and QMS business process consulting, influencing strategic decisions across diverse manufacturing industries. - Advise customers on integrating Propel with CAD systems (CATIA, SolidWorks, Creo) and ERP platforms (SAP, Oracle, NetSuite). - Act as the subject matter expert (SME) in data mapping and migration best practices and system optimization. - Configure & Customize - Use Salesforce platform tools and Propel configuration capabilities to architect and optimize solution setup for client needs. - Design, develop, and deploy custom components, utilities, and integrations in collaboration with third-party solution providers. - Support Business Growth - Prepare compelling product demos and accurately scope data migration efforts for prospective clients. - Contribute to the refinement of Propel's service offerings based on field insights. Qualifications - 10+ years of hands-on experience with PLM or QMS systems, including multiple full-cycle implementations and system migrations. - Deep expertise in business process design, mapping, and solutioning from systems like Teamcenter, Windchill, ENOVIA, Agile PLM, Aras, or legacy PDM platforms. - Demonstrated capability in detailed project planning, executive communication, and team leadership. - Proven ability to create and deliver engaging and effective learning experiences, both synchronously and asynchronously. - Experience with database management (Oracle, SQL Server) and understanding of data structures in PLM and QMS environments. - Proven project management skills with the ability to deliver complex migrations on tight timelines. - Outstanding communication skills—you can explain complex technical concepts to both technical and non-technical audiences. - Industry knowledge in manufacturing, medical devices, high-tech electronics, or semiconductor sectors. Requirements - Experience with Salesforce platform or solutions built on Salesforce. - Knowledge of BOM management (EBOM/MBOM), change management (ECOs/ECNs), and quality processes (CAPA, NCR). - Familiarity with CAD integrations and Workgroup Manager tools. - Experience with IPaSS or middleware platforms or similar integration tools. - Understanding of regulatory compliance requirements (FDA 21 CFR Part 11, ISO 13485, ITAR, GDPR). Benefits - Company Options grant. - 401k offering for Traditional and Roth accounts in the US. - 12 weeks fully-paid gender-neutral parental leave. - Flexible Vacation. - Flexible Sick Time. - 24 hours annual paid Volunteer Time. - $1,500 annual Continuous Learning Stipend. - Company-wide Holidays (including end of year winter break). - Health Insurance options including Medical, Dental, Vision. - Tech: laptop (Mac or Windows), monitor, mouse, keyboard. - Monthly Commuter stipend for hybrid & onsite Employees. - Monthly Work From Home stipend for remote employees.

COMPANY Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries. ROLE As Director of High Tech Industry Marketing, you’ll lead Propel’s market strategy and go-to-market approach for the high technology sector. Reporting to the VP of Product Marketing, you’ll be the industry voice and storyteller—translating market trends, customer needs, and Propel’s capabilities into clear positioning, messaging, and field enablement that drives growth. You’ll partner with Product, Sales, Demand Gen, and Executive Leadership to build a differentiated point of view on the challenges facing high tech manufacturers (digital transformation, product complexity, supply chain resilience, quality/compliance, and AI-driven innovation) and ensure our story resonates with executive buyers across engineering, product, quality, supply chain, and commercial teams. In this role you can expect to: - Become the high-tech manufacturing expert: Build deep knowledge of Propel’s product portfolio, differentiators, and buyer use cases—and be the internal “go-to” for how we win in high tech. - Own industry narrative and point of view: Define and communicate Propel’s perspective on the issues that matter most (faster innovation, supply chain risk, design reuse, quality/compliance, and AI across the product lifecycle). - Lead market and competitive intelligence: Stay close to the market through customer and sales conversations, analyst relationships, and primary/secondary research; translate insights into clear opportunities and recommendations. - Shape strategy and influence the roadmap: Partner tightly with Product Management to prioritize what we build next, and convert capabilities into differentiated positioning and messaging for the high-tech vertical. - Drive integrated campaigns for key personas: Work with Demand Gen/Marketing to plan and execute programs that resonate with engineering, operations, quality, and executive audiences - and support annual marketing planning tied to growth goals. - Own packaging, pricing, and deal support: Help set pricing/packaging aligned to market expectations and competitive context; equip Sales with pricing guidance and support complex deals when needed. - Deliver content and enablement that performs: Create a steady stream of high-impact content (sales enablement, demand gen, analyst/earned media, exec-ready assets), train go-to-market teams, and continuously improve based on performance metrics and market feedback. To be successful in this role you bring: - 10+ years of experience in the high technology manufacturing industry, including sectors such as telecommunications/networking, semiconductor equipment, hardware systems, or connected products. - Strong understanding of product lifecycle management (PLM), quality management systems (QMS), and related enterprise product development and operations technologies such as ERP/MES, CAD. - Demonstrated experience developing industry positioning, thought leadership, and go-to-market strategies that influence executive buyers. - Strong executive communication skills, storytelling ability, and presence with customers, analysts, and senior leadership. - Data-driven decision maker with experience using market insights and performance analytics to guide strategy. - Collaborative team leader who thrives in cross-functional environments and believes no task is too big or too small. - Excellent interpersonal and stakeholder management skills across customers, partners, and internal teams. - Bachelor’s degree in engineering, business, marketing, or a related field, or equivalent experience required. MBA or comparable advanced degree preferred. - Willingness to travel approximately 10 - 20% to company headquarters, customer locations, and industry events. $185,000 - $210,000 a year Please note the salary range shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. In addition to the base pay noted above, this position also offers participation in the company bonus program which is paid out based on company performance. US Benefits - Company Options grant - 401k offering for Traditional and Roth accounts in the US - 12 weeks fully-paid gender-neutral parental leave *Company leave allowances run concurrently with state leave requirements which take precedence. - Flexible Vacation - Flexible Sick Time - 24 hours annual paid Volunteer Time - $1,500 annual Continuous Learning Stipend - Company-wide Holidays (including end of year winter break) - Health Insurance options including Medical, Dental, Vision - Tech: laptop (Mac or Windows), monitor, mouse, keyboard - Monthly Commuter stipend for hybrid & onsite Employees - Monthly Work From Home stipend for remote employees Authorization to work in the United States is required; please note that at this time, Propel is not sponsoring visas for any positions. Additional Info Location: This is a remote position that can be done from anywhere in the US. Employees local to the Bay Area are encourage to work onsite 2 - 3 days per week. Equal Opportunity: Propel is proud to be an equal-opportunity workplace where different perspectives are valued and every voice is heard. We’re dedicated to pursuing and hiring a talented and diverse workforce. Privacy: For details on how we protect your information when you apply, please see our Privacy Notice. If you are a California-resident, please read our California Privacy Notice here. E-Verify: Propel is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager independently owns success outcomes for a portfolio of named accounts of moderate complexity. This role leads customer success planning, drives adoption and value realization, manages risk, and owns retention and growth by managing expansion opportunities and partnering with account management/sales. The CSM II regularly engages and presents to senior customer stakeholders and leads executive business reviews on a defined cadence. - Engage proactively with a portfolio of named accounts to understand evolving needs, business goals, and challenges, and align solutions using our products and services. - Build and nurture strong relationships with key stakeholders to foster trust and become a trusted advisor. - Conduct bi-annual executive business reviews to confirm strategic alignment, review joint roadmaps, and track progress toward shared goals. - Drive product adoption and value realization post-implementation by delivering training, resources, and best practices; create and maintain customer success plans. - Monitor customer engagement and usage data to identify risks, resolve issues in collaboration with internal teams, and recommend product enhancements. - Identify and cultivate upsell opportunities for new products and expansion within the existing customer base, collaborating closely with Sales and Product teams to exceed expansion revenue goals. - Drive renewal strategies by articulating the value, modules, and products to key stakeholders and executive sponsors. - Advocate for the customer internally, influencing product development and strategic decisions to enhance the overall customer experience. Qualifications - 5+ years of experience as a Customer Success Manager in SaaS or enterprise software. - Knowledge and experience with Quality Management System (QMS) software and tools (e.g., electronic QMS, LMS, validated systems). - Proven ability to guide customers through the adoption and value realization of QMS software platforms. - Experience communicating and presenting to executive-level customers. - Solid problem-solving skills, critical thinking, and a proactive, customer-focused approach. - Strong organizational and time management skills, capable of handling multiple customer accounts and priorities. Requirements - $105,000 - $125,000 a year - Please note the salary range shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. - In addition to the base pay noted above, this position also offers participation in the company bonus program which is paid out based on company performance. Benefits - Company Options grant - 401k offering for Traditional and Roth accounts in the US - 12 weeks fully-paid gender-neutral parental leave - Flexible Vacation - Flexible Sick Time - 24 hours annual paid Volunteer Time - $1,500 annual Continuous Learning Stipend - Company-wide Holidays (including end of year winter break) - Health Insurance options including Medical, Dental, Vision - Tech: laptop (Mac or Windows), monitor, mouse, keyboard - Monthly Commuter stipend for hybrid & onsite Employees - Monthly Work From Home stipend for remote employees

The Field Enablement Manager is responsible for building and executing Propel’s enablement function to ensure consistent, high-performance across customer-facing teams. This role designs and operationalizes the programs, tools, and reinforcement mechanisms that enable internal GTM teams and partner sellers to effectively generate pipeline, acquire new logos, and drive expansion. Working cross-functionally with multiple internal and partner GTM teams, this leader will establish standardized learning frameworks, train on sales execution methodologies, and drive performance improvement programs that translate strategy into measurable outcomes. This role combines strategic planning with hands-on execution, helping Propel’s go-to-market organization continuously improve pipeline creation, win rates, deal velocity, and quota attainment as the company scales. Define and run the field enablement strategy and cadence for onboarding, ongoing training, certifications, and reinforcement across GTM roles. Set role readiness standards and expectations for field execution with Sales Leadership and Revenue Operations. Drive adoption of sales methodologies and best practices across the full sales cycle (discovery through close). Own GTM curriculum in the LMS, including enrollment, certification tracking, reporting, and continuous improvement. Govern field-facing content in the content management platform, including taxonomy, lifecycle management, version control, and accessibility. Build and maintain structured learning paths and enablement assets (playbooks, talk tracks, messaging, scripts, templates, and deal tools) aligned to roles and product/positioning updates. Partner with Product Marketing to translate product launches, competitive intelligence, and positioning into field-ready programs that build product and industry fluency.