Popular, Inc.

Lead the enhancement of IT and Cyber Risk governance, provide oversight on risk management practices, and prepare actionable insights for senior management while ensuring compliance with regulatory frameworks and effective risk monitoring.

Title: Paralegal Location: San Juan, Puerto Rico Job Description: Company: Popular Workplace Type: Hybrid Paralegal General Description Provides support to attorneys within the Legal Division, assisting with a wide range of legal, research, and operational tasks. Responsibilities include conducting legal and documentary research including managing Electronically Stored Information ("ESI"), monitoring and tracking changes in laws, regulations and other regulatory requirements, and preparing reports, memoranda, summaries, presentations and other relevant materials needed to support legal initiatives. The role also involves gathering, compiling, analyzing and monitoring statistical and operational data from various sources, and managing, reviewing, responding and documenting legal consultations. Essential Duties and Responsibilities - Evaluates, responds and documents legal consultations handled by the Legal Division, either by telephone, e-mail or in person. This includes inquiries and legal consultations from internal clients, such as branch employees and other business units, as well as employees and customers. Work includes reviewing and analyzing legal documents, such as contracts, loan documents, deeds of trust, estate documents, powers of attorney and affidavits, policies, guidelines and other employee resources, among others, as well as researching, summarizing and applying relevant laws and policies. - Identifies, monitors, and tracks changes in laws and regulations, ensuring timely communication and reporting of updates that may affect the organization. - Draft correspondence, legal memoranda, form documents, presentations, reports, summaries, and other materials to support the Legal Division's operations. - Provides support with the Contract Management Module. - Prepares reports and analysis to support attorneys and management in decision-making, operational planning, and advice. - Assist in the collection, placing of legal holds, and review ESI in response to litigations, investigations, subpoenas, and/or court orders. Experience Minimum 1-year paralegal experience or closely related skills and work experience. Experience in the collection and production of ESI preferred. Additional Information - Strong problem-solving abilities, with the capacity to think and work creatively and analytically in a fast-paced environment. - Excellent verbal, written and presentation skills in both English and Spanish, with the ability to communicate clearly, concisely and professionally. - Ability to build and maintain trusting relationships with colleagues, internal clients, and external stakeholders. - Ability to work under pressure, manage competing priorities, and meet deadlines, while maintaining a positive and professional attitude. - Exceptional attention to detail, supported by strong time and project management skills. - Advanced proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook. - Strong analytical and critical thinking skills, with the ability to interpret data, make recommendations, and support decision-making. - Proven ability to work independently with minimal supervision, as well as collaboratively within a team oriented environment. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Title: Solutions Architect Location: San Juan, PR Company: Popular Workplace Type: Hybrid Solutions Architect General Description We are seeking a highly skilled Solutions Architect under the Information Technology division, to design and lead scalable, secure, and compliant solutions within a modern banking environment. This role is central to advancing API-first, cloud-native architecture, enabling secure integrations, and ensuring strong governance across distributed systems. Essential Duties and Responsibilities - Lead the end-to-end architecture design in collaboration with domain architects, ensuring solutions meet banking regulatory and compliance requirements (data protection, encryption at rest/in transit, auditability). - Lead the design of APIs, including REST, GraphQL, and event-driven APIs. - Enforce API governance standards: - API design guidelines (OpenAPI/Swagger/Postman) - Versioning and lifecycle management - Security standards (OAuth2, mTLS, JWT, scopes/claims) - Throttling, rate limiting, and monetization strategies - Design high availability and disaster recovery strategies (multi-AZ, multi-region, failover patterns, RTO/RPO). - Implement zero-trust security principles and secure access patterns. - Assess the systems architecture currently in place and work with technical staff to recommend solutions to improve it, in alignment with Enterprise Architecture. - Understand potential impacts of proposed solutions on other systems, processes or projects. Assist teams by providing appropriate directions, design considerations, tradeoffs, benefits and recommendations. - Constantly develop knowledge of current and emerging technologies. Identify new and emerging solutions, assess their relevance and potential value to the organization and provide recommendations to teammates and management. - Aid in steering the technology direction and standards. Education Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or related field. Preferred Certificates and Licences - AWS Certified Solutions Architect - Associate (required) - AWS Certified Solutions Architect - Professional (Nice to have) Experience - 7+ years of professional experience in one or a combination of the following areas: application architecture, application development, cloud-native technologies, integration architecture, IT infrastructure and operations. - Hands-on experience on application architecture understanding the layout of application deployment and design, middleware options, protocols, API gateways, platform infrastructures, and domain-driven design. - Strong hands-on experience with AWS cloud architecture and services. - Deep knowledge of API architecture and governance. - Proven experience with distributed systems and microservices architectures. - Strong understanding of integration patterns and middleware concepts. - Experience implementing secure API access, and integration patterns. - Solid experience with networking concepts in cloud environments. - Familiarity with data consistency models, caching strategies, and performance tuning. - Keen interest in new technologies, willingness to research and self-study to keep skills relevant. - Mentors and motivates other to provide results, seeks opportunities for continuous improvement. - Comfortable working in cross functional teams. - Excellent interpersonal skills, with ability to work effectively with individuals of varying backgrounds, levels, and technical expertise. - Excellent verbal and written communication skills with attention to detail, intuitive, assertive, proactive, and positive. - Ability to work in a fast-paced, and rapidly changing environment. - Must be self-motivated, team-oriented, and able to operate with minimal supervision. - Experience in financial services/banking a plus. Key Competencies - Strong architectural vision and ability to translate business strategy into technical solutions. - Deep understanding of trade-offs in distributed systems (latency, consistency, cost, availability). - Ability to lead and influence cross-functional teams. - Strong focus on security, cost, compliance, and operational excellence. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer, including Disability/Vets Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com. Connect with us! LinkedIn | Facebook | Twitter | Instagram

Title: Business Analyst Job Description: Location: San Juan-Cupey, PR Company: Popular Workplace Type: Hybrid Full Time General Description The Business Analyst is responsible for analyzing, designing, and documenting collections processes while identifying opportunities to improve efficiency, reduce risk, and enhance data-driven decision-making. The role includes collaborating on the development of analytical and statistical models to predict customer behavior, optimize collection strategies, and strengthen risk management. This position requires strong problem-solving skills and the ability to transform complex data into clear, actionable insights. Essential Duties and Responsibilities Process Analysis & Improvement - Identify business requirements and support functional and process design, including scenario testing and workflow mapping. - Evaluate collections workflows, identify automation opportunities, and recommend strategic improvements. - Maintain up‑to‑date documentation of processes, operational strategies, and related controls. - Establish effective communication channels with operational units to understand needs and support daily operations. Risk & Statistical Modeling - Support the development, enhancement, and maintenance of predictive risk models used to estimate delinquency probability, roll‑rate movements, and recovery likelihood across customer segments. - Support monitoring model performance, conducting back‑testing, and recalibrating as needed. - Analyze historical performance trends to design risk‑based treatment strategies, including contact prioritization, channel optimization, and tailored treatment paths. Data Analytics & Reporting - Develop complex queries using SQL, Power Query, Power Pivot, SAS, Cognos, Python, or other internal tools to integrate and analyze data from multiple systems. - Create tools that facilitate operational performance monitoring, support data‑driven decisions, and enable continuous improvement efforts. - Prepare and present analytical findings, trend insights, and performance results to executives and cross‑functional stakeholders. Supervisory Responsibilities: This Job has no supervisory responsibilities but in special circumstances may lead the work of others. Education Bachelor's degree in Industrial Engineering, Computer Science, Information Systems or Statistics. Experience Two (2) years of experience in process improvement, data analysis, automation, statistical modeling, or related work within the service or financial industry. Other Qualifications - Strong attention to detail, organization, and critical-thinking skills. - Strong understanding of statistical concepts including probability modeling, regression, forecasting, and segmentation. - Knowledge of financial and risk management concepts. - Ability to manage multiple priorities and work independently in a fast-paced, evolving environment. - Ability to present and interact with all levels of management including executives' leadership. - Ability and capacity to present findings in a clear and concise manner. - Experience with Microsoft Office 365 Tools, such as Microsoft Excel. - Experience with Power Platform, JIRA, RPA tools is preferred. - Experience with SQL, SAS, Cognos, Python, Power BI and others is preferred. - Excellent oral and written communication skills, both in English and Spanish. Values - Passion for People - Succeed Together - Own Every Moment - Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer, including Disability/Vets.

Title: Trust Account Officer | Pension Plans Administration Location: San Juan, PR Company: Popular Workplace Type: Hybrid Trust Account Officer | Pension Plans Administration Job Type Full Time - Exempt Job Description: General Description Responsible for the administration and general accounting of the assigned retirement plans. Essential Duties and Responsibilities - Perform daily trust accounting activities, including posting accounting entries, maintaining general ledger accuracy, and preparing and reviewing monthly account and plan reconciliations. - Process securities transactions, including purchases, sales, income postings, and corporate actions, ensuring accuracy and timely settlement in accordance with client instructions and internal controls. - Prepare and execute client billing, fees, and expense allocations in compliance with governing documents and applicable policies. - Deliver a high standard of client service by responding promptly and professionally to client inquiries, requests, and issues, always ensuring accuracy and confidentiality. - Collaborate effectively with trust officers, operations staff, and other internal partners to support the daily administration and ongoing management of trust and fiduciary accounts. - Prepare and maintain required reports and documentation to support Risk Management, KYC, AML, and internal control requirements. - Assist with internal, external, and regulatory audits by providing requested documentation, explanations, and reconciliations in a timely manner. - Ensure compliance with applicable laws, regulations, internal policies, and fiduciary standards governing trust and fiduciary accounts. - Identify discrepancies, exceptions, or process issues and escalate them appropriately while contributing to continuous process improvement initiatives. Education Bachelor's degree in Finance or Accounting. Experience - At least two (2) years of experience in customer service. - Two (2) years of related experience in trust operations, fiduciary accounting, banking operations, or a similar financial services environment preferred. - Experience in bank reconciliations and accounting entries preferred Additional Requirements - Excellent verbal and written communication skills in both English and Spanish, with the ability to communicate clearly, professionally, and with character at all organizational levels. - Proficient in Microsoft Office 365, including Excel, Word, and Outlook. - Highly organized with the ability to prioritize effectively, manage multiple concurrent tasks, meet deadlines, and adapt to changing priorities, reflecting a strong sense of accountability and business excellence. - Strong analytical and problem‑solving skills, with the ability to anticipate issues, evaluate alternatives, and make timely, well‑reasoned decisions in alignment with fiduciary and risk standards. - Excellent interpersonal skills with a proven ability to collaborate effectively across teams, fostering collaboration & teamwork and contributing positively to a shared work environment. - Demonstrates a consistent customer‑centric mindset and a genuine attitude of service toward clients, internal partners, supervisors, and management. - Demonstrates flexibility, openness to change, and a willingness to contribute to process improvements, supporting the Bank's culture as a change agent. - Committed to continuous learning and professional growth, demonstrating self‑development and alignment with the Bank's long‑term success. Region Locations Popular Center North Building San Juan, PR Work Schedule Hybrid work schedule Monday to Friday- 8:30 am to 5:30 pm Flexibility to work non-business hours, holidays, and weekend when needed. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

Title: Part Time Office Clerk (Seasonal) Location: New York, NY, US, 10004 Job Description: Company: Popular Workplace Type: Hybrid Part Time Office Clerk (Seasonal) US Chief Administrative Office We are seeking a detail‑oriented and tech‑savvy Special Project Administrator to support a focused initiative related to branch overdraft decision-making. This role will assist in evaluating overdraft requests and applying established criteria to determine whether to approve or deny each case. In this position, you will: - Review daily overdraft requests submitted by branches. - Apply predefined guidelines to help determine whether an overdraft should be approved or denied. - Analyze account information and supporting documentation as part of the decision process. - Track decisions and outcomes using Excel spreadsheets and internal systems. - Assist with data entry, reporting, and trend identification. - Communicate effectively with team members and internal stakeholders as needed for clarification or escalation to ensure seamless process. - Maintain confidentiality and handle sensitive customer information with professionalism To be considered, you will need: - Strong proficiency in Excel (sorting, filtering, basic formulas, data entry). - Computer‑savvy with the ability to learn new systems quickly. - Strong attention to detail and accuracy. - Ability to follow established procedures and work within defined guidelines. - Good analytical skills with strong verbal and written communication. - No banking experience required, training will be provided. - High School Diploma or equivalent Base Salary & Benefits Our base salary for this position located in New York generally ranges between $22.00 and $22.00 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits. Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.