Plum Inc

Role Description We're looking for an AI-Enabled Data & Automation Engineer who thrives on solving complex data challenges through software and automation. You'll be responsible for building scalable data pipelines, integrating data from multiple SaaS platforms, developing automation that powers lead generation and enrichment, and leveraging AI to dramatically accelerate development. This role is ideal for someone who enjoys building, experimenting with new technologies, and continuously finding better and faster ways to solve problems. Responsibilities - Design, build, and maintain scalable data pipelines for ingesting, processing, and enriching large datasets. - Develop Python-based automation for data collection, transformation, validation, and workflow orchestration. - Build and optimize data processing workflows using Databricks, PySpark, SQL, and Delta Lake. - Integrate and process data from multiple SaaS platforms through REST APIs and other integrations. - Develop scalable workflows for lead generation, company and contact enrichment, and sales intelligence. - Implement processes for data cleansing, deduplication, entity resolution, normalization, and contact/company matching. - Process structured, semi-structured, and JSON data from a variety of internal and external sources. - Collaborate with product, engineering, and go-to-market teams to translate business requirements into scalable technical solutions. - Identify opportunities to automate repetitive processes and improve operational efficiency. - Continuously evaluate and adopt new AI tools and technologies that improve development speed and data quality. Qualifications - 3–7+ years of experience in Data Engineering, Marketing Operations, Sales Operations, or a related technical field. - Strong Python programming skills with experience in data processing, automation, and API integrations. - Experience with Databricks, PySpark, SQL, and Delta Lake. - Experience integrating and processing data from multiple SaaS platforms via APIs. - Strong understanding of lead enrichment, data quality, deduplication, entity resolution, and contact/company matching. - Experience working with structured, semi-structured, and JSON data. - Familiarity with Git and modern software development practices. Requirements - Heavy user of AI coding tools such as Cursor, Claude Code, GitHub Copilot, ChatGPT, or similar AI development assistants. - Demonstrated ability to leverage AI to accelerate software development, automate workflows, improve data quality, and increase productivity. - Comfortable rapidly prototyping, testing, and iterating using AI-assisted development. Preferred Qualifications - Hands-on experience with lead generation and sales intelligence platforms such as Apollo, Clay, LinkedIn Sales Navigator, ZoomInfo, or similar tools. - Experience with CRM platforms such as Salesforce or HubSpot. - Familiarity with LLM APIs and AI-powered applications. - Experience working in fast-paced startup environments. - Strong communication skills with the ability to work cross-functionally and take ownership from concept through delivery. Benefits - A fast-paced, collaborative startup culture with high visibility. - Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action. - Opportunity to make a meaningful impact in building a company and culture. - Equity in a financial technology startup. - Generous health, dental, and vision coverage for employees and family members + 401K. - Eleven paid holidays and unlimited discretionary vacation days. - Competitive compensation and bonus potential.

Role Description We're looking for a professional, client-focused Managed Services Account Manager to lead service delivery and relationship management for our portfolio of commercial real estate clients. In this role, you’ll not only manage client relationships and ensure service satisfaction, but also contribute to operational improvements, growth initiatives, and marketing efforts. This is an ideal position for someone who thrives in a fast-paced, entrepreneurial environment and enjoys the challenge of supporting both traditional industries and cutting-edge tech. Key Responsibilities: - Client Management: Serve as the primary point of contact for assigned managed services accounts, with a focus on driving revenue growth and ensuring we exceed their expectations. - Service Coordination: Ensure client implementations and engagements remain on schedule by providing the data science team with clear direction and priorities. Oversee the execution of client campaigns and strategic initiatives to ensure timely delivery of services, solutions, and prompt resolution of any issues. - Strategic Advising: Help clients align their technology strategy with business goals—especially around CRM and emerging AI tools to ensure seamless execution of campaigns. - Upselling & Growth: Identify opportunities to expand services and improve client outcomes; assist with scoping proposals and presenting new offerings. - Reporting & Recommendations: Deliver regular service reviews, usage reports, and tailored, actionable recommendations that highlight PLUM’s impact and demonstrate ongoing value to each client. - Cross-Functional Projects: Collaborate on internal initiatives including onboarding workflows, documentation, and support processes. - Marketing & Messaging: Contribute to customer success stories, industry-focused content, and sales enablement materials. Qualifications - 2+ years of account management, customer success, or IT service delivery experience—preferably within a managed services provider (MSP) or IT consultancy. - Experience in Commercial Real Estate a must. - Exceptional communication, organization, and relationship-building skills. - 4 year college degree. - Strong understanding of IT infrastructure, CRM platforms (Salesforce, HubSpot) and remote support systems. - Comfortable in a startup setting—flexible, self-directed, and solution-oriented. - Experience working with AI startups (e.g. data science, ML ops) a plus but not required. - A proven track record of analytical, problem solving, and decision-making skills. Requirements - We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements (CRE exp is required), but you believe that you can still bring value to the role, we’d love to see your application! Benefits - A fast-paced, collaborative startup culture with high visibility. - Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action. - Opportunity to make a meaningful impact in building a company and culture. - Equity in a financial technology startup. - Generous health, dental, and vision coverage for employees and family members + 401K. - Eleven paid holidays and unlimited discretionary vacation days. - Competitive compensation and bonus potential. - California: Salary range is $85,000-$100,000k.