Pivotree

Role Description As a Software Engineer in our Managed Services practice, you will own end-to-end support for global commerce clients on Fluent Order Management, bringing technical depth and sound judgment to every problem you solve. Responsibilities - Serve as primary support consultant for medium-to-large customers on Fluent Order Management, owning incident resolution end-to-end. - Analyse and troubleshoot moderately complex post-implementation issues; identify root causes and resolve or escalate with clear reasoning. - Participate in client incident management processes and adhere to defined SLAs. - Automate application monitoring to manage day-to-day OMS activity and maintain system health. - Define client requirements, develop delivery plans, and write and review test scripts for enhancements. - Track operational trends and identify areas for improvement; share findings with the team. - Maintain runbooks and a knowledge base to streamline incident resolution. - Communicate clearly with ecommerce teams, business partners, and IT stakeholders on root cause and resolution. - Work flexibly across rotational shifts and provide on-call support as required. What Good Looks Like - Analysis: Probes beyond the obvious; seeks more data before drawing conclusions in all work they perform. - Customer Orientation: Seeks the underlying need, not just the surface ask. - Decisiveness: Chooses between alternatives without delay. - Organising Work: Plans short-term work with clear milestones. - Working with Others: Solicits input and values others' expertise. - Developing Others: Gives clear instruction to juniors and verifies their understanding. - Initiative: Acts without being prompted; addresses problems quickly. Skills and Competencies - 2 to 3 years of experience in Fluent Order Management with Supply Chain domain knowledge. - Hands-on experience across OMS modules, software QA, or production support. - Knowledge of the ecommerce model: Fulfillment, Shipping, Customer Service, UX, and Promotions. - Strong communication, documentation, and client-facing skills. - Experience with incident management platforms such as Jira, ServiceNow, or equivalent. - Ability to manage multiple workstreams, prioritise effectively, and adapt to change. Technical Skills - Fluent Order Management: solid working knowledge across core modules. - Java, GraphQL, REST APIs, and Python: hands-on development and debugging experience. - API testing tools: able to independently design and execute API tests (Postman or equivalent). - DevOps fundamentals: understands CI/CD pipeline principles and can operate within them (Jenkins or equivalent). AI at Pivotree We use AI to automate and accelerate our work across every service we deliver. We encourage team members to bring forward AI ideas that improve client outcomes, and we highly value people who apply creativity and judgment to make AI output better. AI Responsibility Examples - Apply AI-assisted log analysis and anomaly detection to identify incident root causes faster and reduce mean time to resolution. - Use AI-driven monitoring and alerting to stay ahead of SLA thresholds and shift support from reactive to proactive. - Use AI coding assistance to improve delivery speed and test coverage; review and validate all AI-generated output before use. - Apply AI-assisted analytics to surface actionable insights from incident and ticket data; share findings with the team. - Use AI writing assistance to draft and update runbooks and KB articles; always review before publishing. AI Skills Examples - Ability to construct clear, structured inputs to obtain accurate and useful outputs from AI systems; iterates when results need refinement. - Experience using AI coding assistants to accelerate development, explain code, or support code review. - Familiarity with AI-assisted testing or documentation tools to improve coverage and knowledge quality. - Awareness of AI-driven observability principles: anomaly detection, predictive alerting, and log intelligence. AI Competencies - Workflow Integration: Proactively identifies tasks where AI reduces effort or improves quality; does not wait to be told to use AI. - Output Ownership: Reviews, corrects, and takes full accountability for AI-generated work before it is used or shared. - Adaptability: Evaluates new AI tools and approaches quickly; applies AI principles across platforms without needing retraining. - Responsible Use: Aware of AI limitations, hallucination risk, and data privacy constraints; applies appropriate human judgment. - Creative Augmentation: Does not just accept AI output; improves, reframes, and extends it to produce better outcomes. Company Description Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

Role Description We're looking for a Senior Campaign Manager to own Pivotree's ABM and demand generation programs end-to-end. This isn't a coordinator role — you'll drive strategy, build and run campaigns, write copy, manage reporting, and work directly with our agency partners, BDR team, and sales to move accounts through the pipeline. You'll report to the Director of Marketing and have real ownership over how we show up to target accounts. This role sits at the center of our go-to-market motion: - Intent-driven account targeting - Multi-channel outbound campaigns - Demand gen programs that generate and accelerate pipeline You'll be working with a modern, well-built martech stack, and expected to know how to use it. Qualifications - 5+ years in B2B marketing, with a strong track record in both ABM and demand generation - Hands-on HubSpot experience - Familiarity with account intelligence tools - Comfort writing campaign copy (you don't need a copywriter for every asset) - A data-first approach to campaign decisions: you measure, you iterate, you report clearly - Experience coordinating with BDR and sales teams — you know how to brief a rep and run a campaign in parallel without friction - Background in B2B tech or SaaS Requirements - Pipeline generation from target accounts - ABM programs targeting named account lists — from account selection and tiering through campaign execution and BDR coordination - Demand gen campaigns across channels (outbound, paid, content, events) tied to measurable pipeline contribution - Campaign copy: ads, emails, landing pages, nurture sequences - Reporting: weekly and monthly pipeline attribution, campaign performance, signal monitoring - BDR-marketing alignment: briefing sequences, coordinating outreach timing, feeding signal data to reps - Campaign operations in HubSpot — list builds, workflows, scoring, attribution - Clay-powered enrichment and research workflows to support targeting and personalization Nice to Have - Experience with outbound sequencing tools (Amplemarket, Salesloft, Outreach) - LinkedIn paid campaign experience - Exposure to commerce, data management, or supply chain tech - Experience working alongside and supporting external SaaS partners - Track record of helping sales teams get more value out of industry events - Experience in managing agency relationships

Role Description We are seeking an experienced Fluent Commerce Team Lead to drive the design, implementation, and support of enterprise-scale Order Management System (OMS) solutions using Fluent Commerce. The ideal candidate will bring deep expertise in distributed OMS architecture, retail and eCommerce workflows, and system integrations, combined with strong people leadership skills. This role requires close collaboration with client stakeholders, solution architects, developers, and integration teams to deliver scalable, high-performance, and resilient OMS solutions that support complex omnichannel business models. Key Responsibilities - Technical Leadership & Architecture - Lead end-to-end implementation and support of Fluent Commerce OMS solutions - Design scalable, API-driven, and event-based OMS architectures - Define solution blueprints aligned with retail and eCommerce best practices - Review solution designs, configurations, custom extensions, and integration patterns - Ensure adherence to performance, security, scalability, and reliability standards - Team Management & Delivery - Lead, mentor, and manage a team of OMS developers and integration engineers - Provide hands-on technical guidance, architecture support, and code reviews - Ensure quality through design validation, testing governance, and release readiness - Drive Agile delivery practices, sprint planning, and execution - Integration & System Design - Oversee integrations with enterprise and commerce systems including: - Payment gateways (PayPal, Adyen, Stripe) - ERP systems (SAP, Oracle, etc.) - Warehouse Management Systems (WMS) - eCommerce platforms (Salesforce Commerce Cloud, Shopify, Magento) - CRM and loyalty platforms - Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures - Ensure seamless, reliable data flow between OMS and downstream/upstream systems - Business & Client Engagement - Translate complex business requirements into robust technical designs - Conduct technical and solution workshops with client stakeholders - Provide production support guidance, incident triage, and root cause analysis - Support pre-sales activities including solutioning, estimations, and RFP responses Qualifications - 8+ years of overall IT experience with enterprise systems - 3+ years of hands-on experience with Fluent Commerce OMS - Strong understanding of order lifecycle management and distributed order management (DOM) - Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration - Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations - Excellent debugging, troubleshooting, and root cause analysis skills - Hands-on experience working in Agile / Scrum delivery models - Strong communication skills and ability to work with technical and non-technical stakeholders Preferred / Nice to Have - Experience in omnichannel retail and large-scale eCommerce environments - Exposure to cloud-native or microservices-based architectures - Prior experience in client-facing or consulting roles - Experience supporting production systems and high-availability platforms Benefits

Role Description We are seeking an experienced Fluent Commerce Team Lead to drive the design, implementation, and support of enterprise-scale Order Management System (OMS) solutions using Fluent Commerce. The ideal candidate will bring deep expertise in distributed OMS architecture, retail and eCommerce workflows, and system integrations, combined with strong people leadership skills. This role requires close collaboration with client stakeholders, solution architects, developers, and integration teams to deliver scalable, high-performance, and resilient OMS solutions that support complex omnichannel business models. Key Responsibilities - Technical Leadership & Architecture - Lead end-to-end implementation and support of Fluent Commerce OMS solutions - Design scalable, API-driven, and event-based OMS architectures - Define solution blueprints aligned with retail and eCommerce best practices - Review solution designs, configurations, custom extensions, and integration patterns - Ensure adherence to performance, security, scalability, and reliability standards - Team Management & Delivery - Lead, mentor, and manage a team of OMS developers and integration engineers - Provide hands-on technical guidance, architecture support, and code reviews - Ensure quality through design validation, testing governance, and release readiness - Drive Agile delivery practices, sprint planning, and execution - Integration & System Design - Oversee integrations with enterprise and commerce systems including: - Payment gateways (PayPal, Adyen, Stripe) - ERP systems (SAP, Oracle, etc.) - Warehouse Management Systems (WMS) - eCommerce platforms (Salesforce Commerce Cloud, Shopify, Magento) - CRM and loyalty platforms - Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures - Ensure seamless, reliable data flow between OMS and downstream/upstream systems - Business & Client Engagement - Translate complex business requirements into robust technical designs - Conduct technical and solution workshops with client stakeholders - Provide production support guidance, incident triage, and root cause analysis - Support pre-sales activities including solutioning, estimations, and RFP responses Qualifications - 8+ years of overall IT experience with enterprise systems - 3+ years of hands-on experience with Fluent Commerce OMS - Strong understanding of order lifecycle management and distributed order management (DOM) - Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration - Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations - Excellent debugging, troubleshooting, and root cause analysis skills - Hands-on experience working in Agile / Scrum delivery models - Strong communication skills and ability to work with technical and non-technical stakeholders Preferred / Nice to Have - Experience in omnichannel retail and large-scale eCommerce environments - Exposure to cloud-native or microservices-based architectures - Prior experience in client-facing or consulting roles - Experience supporting production systems and high-availability platforms Benefits - Pivotree is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive and accessible workplace.