Pillar Labs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Project Specialist — project expert + reviewer of reviewers — to help uphold and continuously improve the quality of our annotation projects. In this role, you’ll act as a subject matter expert across multiple initiatives, balancing hands-on quality review with process optimization and annotator support. You’ll collaborate closely with Project Managers and the core team to refine standards, review reviewer performance, and ensure our annotation work consistently meets the highest bar for clarity, consistency, and precision. You’ll play a key role in maintaining a healthy and well-supported annotator community by triaging issues, answering questions, and enforcing communication and conduct guidelines across our internal platforms. Primary Responsibilities - Project Expertise & Quality Management (75–80%) - Serve as a subject matter expert for assigned projects, maintaining deep familiarity with annotation guidelines, tools, and workflows. - Collaborate with the core team to refine and clarify annotation standards and processes. - Review annotations and evaluate reviewer performance, providing structured, actionable feedback. - Identify common errors, inconsistencies, or points of confusion — and recommend or implement process improvements. - Support updates to annotation instructions, training materials, and onboarding guides to reflect evolving project needs and lessons learned. - Monitor project metrics and contribute to internal quality discussions or calibration sessions. - Annotator-Facing Issue Management, Community Support & Moderation (20–25%) - Triage and respond to questions, reports, and discussions in internal forums or communication channels. - Escalate complex or high-impact issues to the appropriate project or operations leads. - Enforce community and communication guidelines, including moderating discussions and addressing conduct violations when necessary. - Collect and synthesize annotator feedback to identify recurring themes, improvement opportunities, or emerging risks. - Collaborate with Project Managers to ensure feedback loops are closed and community needs are addressed promptly and transparently. Qualifications - Have 2+ years of experience in annotation, review, copy editing, or content moderation. - Have 1+ years working in a senior annotator or reviewer role, or have 1+ years of experience operationally supporting projects. - Have an overlap with UK/European business hours and can work an alternate schedule with 1 weekend day. - Can consistently catch 90%+ of common errors and inconsistencies in annotated data. - Thrive on process improvement, spotting patterns, and suggesting changes that save time or reduce errors. - Are comfortable working in fast-changing project environments with multiple stakeholders. Previous start-up experience preferred. - Have excellent written communication skills; able to provide clear, respectful, and actionable feedback. - Are an empathetic communicator who values community, well-being, and fairness. Company Description Pillar Labs serves as the internal R&D and innovation engine behind some of the most technically advanced human data annotation in the world. We sit at the intersection of human expertise and artificial intelligence, developing cutting-edge systems, methodologies, and tools that push the boundaries of agentic AI training and evaluation data. Our mission is to enable models to think, reason, and act with greater autonomy, accuracy, and depth of understanding.

About Pillar Labs Founded by a trio of researchers, Pillar Labs serves as the internal R&D and innovation engine behind some of the most technically advanced human data annotation in the world. We sit at the intersection of human expertise and artificial intelligence, developing cutting-edge systems, methodologies, and tools that push the boundaries of agentic AI training and evaluation data. Our mission is to enable models to think, reason, and act with greater autonomy, accuracy, and depth of understanding. About the Role We’re looking for a Project Manager to help lead complex, multi-phase annotation initiatives from planning through execution. This role combines strategic oversight, operational coordination, and people management. This looks like owning projects end to end, meeting client and internal quality standards, and supporting the continued growth of our annotator community. You’ll collaborate closely with the Pillar Labs core team, project specialists, and reviewers to translate goals into actionable workflows, monitor project health, and drive continuous improvement across quality, efficiency, and engagement. As a member of a small and fast-moving team, you’ll also contribute to broader operational efforts that help Pillar Labs scale effectively as we expand our research and production capabilities. Primary Responsibilities Project Leadership & Operations (65–70%) - Oversee day-to-day project operations, ensuring deliverables meet scope, schedule, and quality targets. - Translate client or internal objectives into clear annotation goals, workflows, and measurable outcomes. - Collaborate with Project Experts and Quality Reviewers to refine guidelines, manage feedback cycles, and implement process changes. - Track progress through internal dashboards and performance data, identifying risks or bottlenecks early. - Coordinate launches, updates, and transitions between project phases. - Partner with the R&D and Operations teams to pilot new annotation methodologies and tooling improvements. Team Coordination & Communication (20–25%) - Serve as the main point of contact for assigned projects, bridging communication between leadership, research, developers, project specialists, reviewers, experts, and annotators. - Monitor internal communication channels, ensuring issues are triaged promptly and feedback loops stay active and actionable. - Support a healthy and well-informed annotator community by sharing updates, clarifications, and policy changes. - Contribute to the creation of documentation, training materials, and onboarding content to align annotators, reviewers, and the internal Pillar team on standards and best practices. - Help maintain accountability, structure, and fairness across the community through clear communication and proactive moderation when needed. General Operations & Scaling (10%) - Contribute to building internal systems and processes that help Pillar Labs scale efficiently (e.g., tooling setup, documentation, workflow automation, or process standardization). - Participate in internal planning sessions or cross-team initiatives focused on operational excellence and scalability. - Identify pain points or inefficiencies in company processes and propose sustainable solutions. - Support light operational or administrative tasks as needed during high-growth or transition phases. You Might Be a Good Fit If You: - Have 4+ years of experience managing complex, multi-stakeholder projects in AI training, data operations, product operations, or a related analytical/technical field. - Have experience at an early-stage or scaling startup, or in product operations or annotation project environments, where systems and roles are still being built. - Have an overlap with UK/European business hours. - Can plan, execute, and monitor multiple initiatives simultaneously, balancing speed, quality, and clarity without losing sight of long-term goals. - Excel at building and scaling operational systems: you identify inefficiencies, design sustainable workflows, and implement improvements with measurable impact. - Are fluent in metrics-driven decision-making: you use data to identify risks, measure progress, and drive alignment across teams. - Communicate with precision and confidence. Can translate technical, ambiguous, or evolving information into clear action plans and decisions. - Demonstrate structured problem-solving under ambiguity: you can break down loosely defined goals into actionable, trackable steps. - Bring strong interpersonal and cross-functional collaboration skills, balancing empathy with accountability in working with leadership/founders, engineers, researchers, reviewers, experts, and annotators alike. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Pillar Labs, Shape the Future of AI Training Data About Pillar Labs Founded by a trio of researchers, Pillar Labs serves as the internal R&D and innovation engine behind some of the most technically advanced human data annotation in the world. We sit at the intersection of human expertise and artificial intelligence, developing cutting-edge systems, methodologies, and tools that push the boundaries of agentic AI training and evaluation data. Our mission is to enable models to think, reason, and act with greater autonomy, accuracy, and depth of understanding. Why Submit a General Interest Application? Even if we don’t have a current opening that perfectly matches your skills, we’re always looking for talented, driven individuals to join our team in the future. A general interest application allows you to be considered for joining a small, fast-moving team where you can have a real impact on the development of agentic AI data by contributing to cutting-edge projects in AI research. Who We’re Looking For We welcome candidates with diverse backgrounds who are passionate about AI, research, and operational excellence. Some examples of skills and experience that align well with our work: - Experience managing complex projects or multi-stakeholder initiatives in AI, data operations, product operations, or related technical/analytical fields. - Comfort working in early-stage or scaling environments where processes, systems, and roles are evolving. - Strong organizational, communication, and problem-solving skills, with an ability to balance multiple priorities. - Interest in using metrics and data to guide decisions, identify risks, and drive continuous improvement. - Flexibility to work across time zones, including some overlap with UK/European business hours, depending on the role.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Recruiter at Pillar Labs, you will play a crucial role in identifying and attracting exceptional talent to join our team. You will be responsible for recruiting software engineers, researchers, and developers, as well as strategically recruiting niche populations for our contractor pool, including annotators. Key Responsibilities - Identify and attract top talent in software engineering, research, and development. - Develop and implement effective recruiting strategies to build a strong talent pipeline. - Collaborate with hiring managers to understand their hiring needs and requirements. - Conduct interviews and assessments to evaluate candidates' skills and fit for the company. - Manage the full recruitment cycle from sourcing to onboarding. - Strategically recruit niche populations for our contractor pool, focusing on annotators. Qualifications - Proven experience in recruiting and hiring. - Strong understanding of the technology industry and talent market. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Strong organizational and time management skills. Additional Information We are looking for a motivated and enthusiastic individual who is passionate about recruiting and helping our team grow. If you are eager to make a significant impact and work in a fast-paced environment, we would love to hear from you.