Phoenix Software

Title: Content & Search Optimisation Specialist Location: Pocklington England GB Hybrid Marketing Full time Job Description: Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Content & Search Optimisation Specialist to join our Marketing team and help drive engagement, visibility and conversion across our digital channels. This role will focus on creating and optimising content that performs effectively across both traditional search engines and emerging AI-driven answer engines. You will take a strategic approach to content development, ensuring content is aligned to audience needs, business objectives and search best practices while supporting Phoenix’s wider marketing goals. What will you be doing? - Develop and execute content marketing strategies that support business and marketing objectives. - Create high-quality content assets, including blogs, articles, eBooks, whitepapers and other digital content. - Optimise content for both traditional search engines (SEO) and AI-driven answer engines (AEO). - Incorporate keywords, metadata and structured content techniques to improve search performance. - Structure content to increase visibility within AI-generated answers, chatbots and voice search experiences. - Develop audience-focused messaging that supports engagement and conversion. - Collaborate with marketing and subject matter experts to align content with campaigns and business initiatives. - Monitor industry trends, competitor activity and emerging search technologies. - Identify content opportunities and gaps to support ongoing content development. - Measure content performance and use insights to refine strategy and improve results. - Support the continued development of Phoenix’s content marketing and search optimisation capabilities. What are we looking for? - Experience in content marketing, content strategy or search optimisation roles. - Excellent writing and editing skills with strong attention to detail. - Strong understanding of SEO principles and content optimisation best practices. - Awareness of Answer Engine Optimisation (AEO) and how AI-driven search and answer platforms surface content. - Understanding of how tools such as ChatGPT, Perplexity and AI-powered search engines discover and present information. - Experience using content management systems (CMS). - Experience using analytics tools to measure content performance and identify opportunities for improvement. - Ability to analyse data and translate insights into actionable content recommendations. - Strong collaboration skills with the ability to work across multiple teams and stakeholders. - Organised and proactive approach to managing multiple content priorities. Experience & Qualifications: - Experience creating and optimising content across multiple digital channels. - Experience developing SEO-focused content strategies. - Experience working with content performance reporting and analytics. - Marketing, Communications, Digital Marketing or related qualifications desirable but not essential. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42). What about hybrid/remote working? Hybrid working is supported, with a minimum expectation aligned to team requirements. How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process, one online and one in-person. Important BPSS Check As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. Have you made it this far? If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.

• Lead data consulting engagements from discovery through to implementation and handover. • Facilitate workshops to understand customer challenges and define appropriate data solutions. • Advise customers on enterprise data strategy, governance, data quality and data management best practices. • Design and implement data landing zones aligned with Microsoft Cloud Adoption Framework principles. • Deliver end-to-end data platform projects covering architecture, deployment, configuration and optimisation. • Work with Architects and AI specialists to support machine learning and AI initiatives. • Support the development of repeatable data and AI delivery frameworks and methodologies. • Act as a technical escalation point, supporting colleagues with complex technical challenges. • Stay current with developments across Microsoft data technologies, analytics and AI platforms. • Support resource planning and skills development activities across the wider practice. • Contribute to reusable assets, accelerators, frameworks and reference architectures. • Support pre-sales activities including discovery sessions, demonstrations, proposals and customer presentations. • Build trusted relationships with customers and provide guidance throughout the project lifecycle.

Role Description Due to continued growth, we are hiring a new Business Development Manager to help grow our Network Security business. - Develop and grow the Network Security business, enhancing Phoenix’s security portfolio, driving revenue growth, and achieving agreed sales targets and KPIs. - Act as the Network Security specialist for both customers and internal sales teams, providing subject matter expertise, supporting customer engagements, and helping secure new business opportunities. - Build and manage strategic vendor relationships, maintaining partner accreditations, maximizing vendor investment and resources, and conducting regular business reviews to ensure mutual objectives are achieved. - Drive business development within the existing customer base, identifying cross-sell and upsell opportunities, strengthening customer-vendor relationships, and supporting opportunities through to successful closure. - Lead enablement and awareness initiatives across the organization, delivering training, educating sales teams, leadership, and board members on Network Security solutions, and embedding security into the company’s go-to-market strategy. - Collaborate across sales, marketing, vendors, and operational teams to deliver campaigns, coordinate vendor events and onsite days, maintain accurate vendor information, and ensure service levels and operational commitments are met. - Monitor and report on business performance, producing regular sales reports, tracking outstanding orders, maximizing gross profit, and ensuring business objectives are consistently delivered. Qualifications - Proven IT sales experience (minimum 2 years), ideally within a reseller or vendor environment, with a strong understanding of the technology sales lifecycle. - Knowledge of Network Security solutions and vendors, with experience selling security products, services, and technologies highly desirable. - Strong commercial awareness and decision-making skills, with the confidence to make timely, informed decisions that support business objectives and growth. - Highly motivated and results-driven, with a track record of setting ambitious goals, driving opportunities to completion, and consistently achieving or exceeding targets. - Excellent planning, prioritization, and organizational skills, with the ability to coordinate activities across multiple teams and stakeholders to achieve successful outcomes. - Strong collaboration and relationship-building skills, able to work effectively with sales teams, vendors, customers, and senior leadership to maximize business opportunities and return on investment. - Effective communication and presentation skills, with the ability to educate, influence, and engage both technical and non-technical audiences. - Self-motivated, proactive, and capable of working independently while contributing positively to wider team objectives. Requirements - Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers. - Following a screen with the Recruitment Team you can expect a two-stage interview process. - As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check. Benefits - A culture built on trust and belonging, set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. - Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. - A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. - A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. - Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. - Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

• Develop and grow the Network Security business, enhancing Phoenix’s security portfolio, driving revenue growth, and achieving agreed sales targets and KPIs. • Act as the Network Security specialist for both customers and internal sales teams, providing subject matter expertise, supporting customer engagements, and helping secure new business opportunities. • Build and manage strategic vendor relationships, maintaining partner accreditations, maximising vendor investment and resources, and conducting regular business reviews to ensure mutual objectives are achieved. • Drive business development within the existing customer base, identifying cross-sell and upsell opportunities, strengthening customer-vendor relationships, and supporting opportunities through to successful closure. • Lead enablement and awareness initiatives across the organisation, delivering training, educating sales teams, leadership, and board members on Network Security solutions, and embedding security into the company’s go-to-market strategy. • Collaborate across sales, marketing, vendors, and operational teams to deliver campaigns, coordinate vendor events and onsite days, maintain accurate vendor information, and ensure service levels and operational commitments are met. • Monitor and report on business performance, producing regular sales reports, tracking outstanding orders, maximising gross profit, and ensuring business objectives are consistently delivered.

• Act as a trusted Microsoft licensing advisor for Public Sector customers • Provide expert guidance on Microsoft licensing models, product entitlements, and programme requirements • Support customers in making informed licensing decisions that align with organisational objectives, digital transformation strategies, and budget constraints • Deliver customer-facing licensing consultations, workshops, and renewal discussions • Interpret and simplify complex licensing requirements for both technical and non-technical stakeholders • Deliver an exceptional customer experience through responsive, accurate, and proactive licensing support • Maintain a detailed understanding of Microsoft's evolving licensing programmes, products, and policies • Contribute to process improvements that enhance operational efficiency, accuracy, and customer outcomes.

• Support the design, implementation, and maintenance of on-premises, hybrid, and cloud infrastructure solutions for customers. • Assist with infrastructure deployments, migrations, upgrades, and modernisation projects under the guidance of senior consultants. • Build and support virtualisation, server, networking, and Microsoft infrastructure platforms. • Help configure and maintain core infrastructure services including Active Directory, DNS, DHCP, and backup solutions. • Troubleshoot technical issues across infrastructure, networking, and end-user computing environments. • Create and maintain technical documentation, implementation guides, and customer handover materials. • Work closely with project teams, service teams, vendors, and customers to deliver successful outcomes. • Develop your technical and consultancy skills through hands-on project work, mentoring, and industry training.

• Deliver Azure infrastructure solutions in line with agreed scopes of work and project plans. • Deploy and configure Azure services using Microsoft best practices. • Support Azure migration projects from on-premises and other cloud platforms. • Validate delivered solutions through testing and support successful customer handovers. • Deploy and administer Azure networking, compute and storage services. • Configure Azure Firewall, Bastion, VPNs, ExpressRoute and Network Security Groups. • Implement Azure Backup and Azure Site Recovery solutions. • Configure Microsoft Entra ID, RBAC and Privileged Identity Management (PIM). • Apply governance controls including Azure Policy, Management Groups and tagging standards. • Support security improvements and Zero Trust initiatives. • Troubleshoot Azure networking and hybrid connectivity issues. • Develop automation using PowerShell and support Infrastructure as Code deployments using Terraform or similar technologies. • Participate in customer workshops, discovery sessions and technical meetings. • Produce and maintain technical documentation, including designs, implementation guides and operational runbooks. • Contribute to knowledge sharing, technical development and continuous improvement across the team.

• Review, negotiate and manage contracts across customers, suppliers, subcontractors and partners. • Support sales and bid teams with the review and negotiation of customer terms and conditions. • Promote the use of Phoenix standard terms and conditions wherever appropriate. • Review public sector framework agreements and support teams in ensuring compliance with framework requirements. • Negotiate customer contract amendments and non-standard contractual terms. • Support supplier-facing teams with subcontract and reseller agreement negotiations. • Review and negotiate non-disclosure agreements (NDAs) and confidentiality agreements. • Act as a key point of contact for contractual and legal queries across the business. • Provide practical and commercially focused guidance on contract-related matters. • Support the annual review and maintenance of Phoenix standard contractual documentation. • Build and maintain strong working relationships with customers, suppliers, legal advisors and internal stakeholders. • Support compliance with company information security policies and processes. • Contribute to the continuous improvement of contract management processes and controls.

• Support the growth and adoption of Phoenix’s managed security services portfolio. • Work closely with Account Managers and Business Development Managers to identify, qualify and progress opportunities. • Act as a trusted specialist resource during customer engagements, service introduction calls and solution discussions. • Present and demonstrate managed security solutions to prospective customers. • Support the creation of high-quality proposals, tenders and bid responses. • Collaborate with service delivery teams to understand service capabilities, operations and customer outcomes. • Deliver enablement sessions to internal sales teams, helping them identify and position managed security opportunities. • Support the development and execution of sales and marketing campaigns. • Maintain accurate pipeline information and contribute to forecasting activities. • Ensure all opportunities are tracked and managed through CRM systems. • Gather customer feedback and contribute to continual service improvement activities. • Identify opportunities for cross-sell and up-sell across the wider Phoenix portfolio. • Maintain awareness of the evolving cyber security landscape and emerging threats affecting customers.

• Act as a trusted advisor to senior customer stakeholders, providing strategic guidance across technology, digital, and organisational change initiatives • Lead the development of enterprise, digital, and technology strategies, aligning business objectives with architectural direction • Define and shape strategic roadmaps, ensuring clear prioritisation, sequencing, and delivery feasibility • Provide enterprise and security architecture leadership, setting direction, standards, and best practice across complex environments • Facilitate executive workshops and stakeholder engagements to support decision-making, alignment, and consensus building • Design and shape target operating models that enable organisational transformation and improved service outcomes • Support business case development and investment planning, ensuring alignment to strategic objectives and value realisation • Establish and contribute to governance forums, providing oversight, challenge, and assurance on key decisions and programmes • Lead or support transformation planning and mobilisation, ensuring initiatives are set up for successful delivery • Conduct independent reviews and assurance activities to identify risk, provide insight, and improve delivery confidence • Provide thought leadership across strategy, architecture, and assurance disciplines within customer engagements and internally • Collaborate across Phoenix teams to support business development, bids, and the growth of the ESAA capability • Contribute to the development of ESAA methodologies, frameworks, and propositions • Build strong, trusted relationships across customer organisations and wider stakeholders • Help customers navigate complexity, reduce risk, and achieve successful, sustainable outcomes