Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities Team Leadership & Performance - Lead, manage, and support offshore customer service agents - Monitor team performance and provide regular coaching and feedback - Handle escalations and complex customer interactions when needed Training & Onboarding - Own onboarding and training for new customer service hires - Conduct call reviews and quality checks - Maintain training materials, scripts, and service standards Customer Experience & Operations - Ensure high-quality customer support across phone and digital channels - Maintain service consistency and customer satisfaction - Work with internal teams to improve workflows and processes Tool, Reporting & Documentation - Use customer service and communication tools effectively - Track performance metrics and service KPIs - Ensure accurate documentation and process adherence What Makes You a Perfect Fit - Strong leadership and coaching skills - Customer-first mindset with attention to quality - Organized, reliable, and comfortable managing remote teams - Confident communicator with a calm approach under pressure - Adaptable in fast-paced environments Required Experience & Skills (Minimum) - 10+ years of experience leading or supervising customer service teams - Experience managing offshore or distributed teams - Strong spoken and written English communication skills - Experience using customer service platforms and VOIP systems - Ability to manage priorities in a remote setting Ideal Experience & Skills - Experience supporting U.S.-based customers - Background in facility management, energy, or tech-enabled services - Experience in startup or scaling environments What Does a Typical Day Look Like ? You will: - Support and coach customer service agents - Review calls and performance metrics - Assist with onboarding and training - Handle escalations and service issues - Collaborate with internal teams In essence: you ensure the team performs consistently while delivering a strong customer experience. Key Metrics for Success (KPIs) - Customer satisfaction and service quality - Team productivity and performance - Training effectiveness and onboarding success - Escalation resolution and process adherence Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities Team Leadership & Performance - Lead, manage, and support offshore customer service agents - Monitor team performance and provide regular coaching and feedback - Handle escalations and complex customer interactions when needed Training & Onboarding - Own onboarding and training for new customer service hires - Conduct call reviews and quality checks - Maintain training materials, scripts, and service standards Customer Experience & Operations - Ensure high-quality customer support across phone and digital channels - Maintain service consistency and customer satisfaction - Work with internal teams to improve workflows and processes Tool, Reporting & Documentation - Use customer service and communication tools effectively - Track performance metrics and service KPIs - Ensure accurate documentation and process adherence What Makes You a Perfect Fit - Strong leadership and coaching skills - Customer-first mindset with attention to quality - Organized, reliable, and comfortable managing remote teams - Confident communicator with a calm approach under pressure - Adaptable in fast-paced environments Required Experience & Skills (Minimum) - 10+ years of experience leading or supervising customer service teams - Experience managing offshore or distributed teams - Strong spoken and written English communication skills - Experience using customer service platforms and VOIP systems - Ability to manage priorities in a remote setting Ideal Experience & Skills - Experience supporting U.S.-based customers - Background in facility management, energy, or tech-enabled services - Experience in startup or scaling environments What Does a Typical Day Look Like ? You will: - Support and coach customer service agents - Review calls and performance metrics - Assist with onboarding and training - Handle escalations and service issues - Collaborate with internal teams In essence: you ensure the team performs consistently while delivering a strong customer experience. Key Metrics for Success (KPIs) - Customer satisfaction and service quality - Team productivity and performance - Training effectiveness and onboarding success - Escalation resolution and process adherence Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment - Client Interview - Offer & Onboarding #LI-AG1

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6405 Metcalf Ave Bldg #3 Suite 400 Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Technical Customer Care Specialist - Dealertrack This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MST (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 8PM eastern time zone (hours subject to change to meet business needs) - Follow-up/follow-through skills required - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Strong Customer service skills required - Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required - Excellent oral and written communication skills - Experience working in a team environment and assisting others as applicable - Requires attention to detail and the ability to adapt to change - Ability to type 40+ WPM Preferred- - Associate's degree or Technical Certification or equivalent work experience - Technical background preferred USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Role Description Sie begeistern sich für Erneuerbare Energien und den Bereich E-Commerce? Dann freuen wir uns auf Ihre Bewerbung als Werkstudent (m/w/d) im Bereich E-Commerce Support! - bis zu 20 Stunden pro Woche / Home Office / Remote - Dauer: mind. 6 Monate - Arbeitsbeginn: Ab sofort Sie unterstützen uns als Werkstudent Kundensupport im Tagesgeschäft und bei allen laufenden Projekten in gesamt Europa. - Technischer Kundensupport per E-Mail / Telefon - Verkaufs- & Produktberatung für Endkundenanfragen - Reklamationsmanagement - Regelmässiges Audit und Optimierung der bestehenden Inhouse-Prozesse - Mitarbeit an neuen innovativen Projekten Du arbeitest flexibel von Zuhause und stehst im regelmässigen Austausch mit deinen Kollegen und der Geschäftsführung. Das alles klingt spannend? Dann werden Sie jetzt als Werkstudent E-Commerce ein Teil von PluginEnergy und der Energiewende! Qualifications - Du absolvierst derzeit ein Studium der Energietechnik, Umweltschutztechnik, Ingenieurwesen, Technische Betriebswirtschaft oder vergleichbar - Der Bereich rund um erneuerbare Energien begeistert dich und du interagierst gerne mit Menschen - Du hast idealerweise bereits erste Praxiserfahrungen im Bereich der Photovoltaik sammeln können oder begeisterst dich dafür - Dein Transferdenken und der Blick über den Tellerrand zeichnen dich aus - Deine Arbeitsweise ist strukturiert, selbständig und sorgfältig - Sehr gute Deutsch- und gute Englischkenntnisse sind ein muss Das alles klingt spannend? Dann werde jetzt Teil der Energierevolution als Werkstudent und ein Teil von PluginEnergy. Company Description Die PluginEnergy GmbH ist ein Start-Up im Bereich smarte Photovoltaik-Systeme und hat zum Ziel JEDEM die Möglichkeit zu geben eigenen Ökostrom herzustellen.