• Prepare and send quotes on behalf of Sales Representatives • Create and maintain reports, logs, and documentation • Communicate daily with clients and vendors via phone, text, and email • Support sales reps with scheduling, follow-ups, and administrative tasks • Use Outlook and Microsoft Teams for communication and coordination • Ensure information is organized, accurate, and delivered on time • Collaborate with internal departments to support ongoing projects and customer needs

• Source new sales opportunities through inbound lead qualification and outbound prospecting • Engage and build rapport with prospects via calls, emails, and social outreach • Understand customer needs and drive leads through the sales process • Route qualified leads to Business Development partners

• Manage a pipeline of families who have previously engaged with A Place for Mom and require continued guidance toward a move-in decision. • Execute consistent, high-volume outreach across phone, text, and email to re-engage and advance families. • Drive outcomes by moving families from tour to decision, including scheduling additional tours and providing new referrals when needed. • Apply a structured follow-up cadence to maintain engagement and prevent pipeline stagnation. • Build trust quickly with families, understand their needs, and guide them to the best-fit care options. • Partner with senior living communities and care providers to coordinate tours, share feedback, and support move-in conversion. • Maintain accurate, real-time documentation in CRM to reflect pipeline status, next steps, and forecasts. • Consistently meet or exceed monthly sales targets and conversion expectations. • Participate in ongoing coaching, call reviews, and training to continuously improve performance.

• Be the first voice of Redfin and responsible for earning a customer’s business • Handle live phone calls and inquiries created from the website and app • Be an expert on all of Redfin’s real estate products and services and advise customers to clear next steps • Match prospective customers with a local Redfin Agent for a home tour, buyer’s consultation, or listing consultation