Pendo.io

Title: Director, Data & AI Platform Location: Raleigh United States Job Description: The team + the role Pendo runs on data and AI, and this team owns the foundation that makes both work. The Data & AI Platform team builds and maintains the trusted data infrastructure, semantic layer, BI platform, and internal AI tooling that powers every insight, automation, and AI-enabled workflow across the company. The team spans data engineering, analytics engineering, BI, and software engineering, and the edges between those disciplines are intentionally blurry. If you find that energizing rather than uncomfortable, this role was written for you. We're looking for a Director to lead this team. You'll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every Pendozer can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business. This role is based in Raleigh, NC and follows Pendo's hybrid model: in-office 3 days per week. What this looks like day-to-day - Lead organizational strategy and execution across the platform, establishing operating rhythms, prioritization frameworks, and delivery accountability that keep multiple workstreams moving clearly. - Create alignment across engineering and business stakeholders, and communicate progress and tradeoffs upward and outward with clarity. - Drive planning, staffing, and roadmap alignment across initiatives, partnering with senior technical leaders to translate strategy and architecture into execution. - Ship the near-term foundation: governed connectors, a seeded skills library, a validated AI surface, and eval infrastructure. - Own Pendo's internal AI platform - the workspace where every Pendozer can find, use, and contribute AI skills and workflows. This includes the skills flywheel, agent surfaces, and observability infrastructure that make it safe to scale. - Drive measurable business outcomes: faster time to insight, higher KPI confidence, operational efficiency, and revenue impact tied directly to the team's work. - Partner closely with Applied AI, Analytics, Business Systems, IT, and GTM Operations, understanding their needs well enough to build ahead of them. - Make informed build vs. buy decisions, including knowing when to throw work away when something better comes along. - Translate technical decisions into business impact, clearly and consistently, for leadership and operating stakeholders. - Balance scale with moving at the speed the business requires, avoiding over-engineering and knowing when good enough ships. - Set a clear direction while remaining open to changing course. Who you are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great leaders don't just manage delivery — they operate as strategic owners, setting direction, influencing decisions across the org, and making the teams around them better. You're AI-curious — genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything: how you evaluate new tooling, how you think about governance, how you build platforms that let others do the same. We want someone who sees AI as a multiplier, not a shortcut — and who understands what it actually takes to make AI safe and reliable at company scale. Must-haves - 8+ years in data, engineering, or similar roles, with demonstrated people leadership experience across senior technical ICs. - Strong command of data architecture, analytics engineering, BI platforms, and modern data stacks — you can engage deeply with the technical work, not just manage it. - Experience building internal platforms or tooling, with an understanding of the governance and operational trust required for company-wide adoption. - Track record owning company-critical metrics, semantic layers, and governance frameworks — stakeholders trusted your numbers. - Comfort leading across blended disciplines: data engineering, analytics engineering, BI, and software engineering. - Excellent judgment and prioritization skills, with a clear, confident communication style that translates technical work into business outcomes. - Proven ability to develop senior ICs while building a high-trust, execution-oriented culture. - Track record creating organizational clarity across complex, multi-disciplinary teams, not just managing delivery, but shaping how the team operates. - Intellectual restlessness - you stay current on a fast-moving landscape and are genuinely willing to change course when the data demands it. Nice-to-haves - Hands-on experience with dbt, Fivetran, BigQuery, or similar modern data stack tooling. - Familiarity with AI observability and evaluation tooling such as LangSmith or Gemini ADK. - Experience with BI platforms that include a semantic layer (Omni or similar). - Prior use of Claude Enterprise or similar AI platforms in an enterprise context. - Experience enabling self-serve analytics at scale across a non-technical user base. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off. Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in: - North Carolina is $187,000 - $230,000 - New York is $200,000 - $245,000 EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

• Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. • Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready. • Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems. • Own multiple complex technical projects end-to-end, including data engineering and system integration work. • Advise customers on data architecture, integration patterns, and long-term technical strategy. • Build reusable code libraries and frameworks that scale across the Professional Services team. • Identify patterns across engagements and turn them into reusable playbooks and documentation.

Senior Revenue Accountant Raleigh, NC The Team + The Role Pendo’s Revenue Accounting team supports the order-to-cash process and helps ensure revenue is recognized accurately, efficiently, and in compliance with technical accounting standards. The team partners closely with Sales, Revenue Operations, Systems, and external auditors to translate complex revenue requirements into scalable processes. As a Sr. Revenue Accountant, you will contribute to the revenue recognition process end to end, with a focus on ASC 606, complex contract review, technical accounting research, and monthly revenue reporting. You will help reduce manual work by leveraging automation tools, data flows, integrations, and AI-enabled tools while coaching junior team members and strengthening cross-functional alignment. This role is a hybrid role based in our Raleigh office. What this looks like day-to-day - Revenue accounting and contract review: Review complex customer contracts for ASC 606 considerations and assess the operational impact of contract terms. Research and document policy positions on areas such as standalone selling price, variable consideration, and contract modifications. - Technical accounting documentation: Draft technical accounting memos and documentation for accounting policy elections, including ASC 606-related positions. Communicate conclusions clearly to internal stakeholders and external auditors. - Systems and process improvement: Research and support the adoption of new accounting systems, features, and automation opportunities. Partner with cross-functional stakeholders to improve alignment, reduce manual revenue processes, and scale revenue operations as Pendo grows. - Training and cross-functional enablement: Develop training and documentation for cross-functional teams to support consistent understanding and compliant application of complex revenue policies. Help ensure Sales, Revenue Operations, and Systems teams have clear guidance on revenue-related processes. - Monthly close and reporting: Participate in month-end close and support accurate monthly revenue reporting. Perform key revenue review controls, variance analysis, and process improvements that help shorten timelines while maintaining compliance. - Team mentorship: Coach and mentor junior team members on daily challenges, technical accounting principles, and professional development within the revenue recognition function. Review work thoughtfully and help raise the quality and consistency of team output. - AI-enabled accounting work: Leverage AI-enabled tools to improve efficiency in technical accounting research, memo drafting, and complex problem-solving. Apply sound judgment when evaluating outputs and incorporating AI into accounting and finance workflows. - Additional accounting support: Perform other accounting duties as assigned. Balance flexibility with ownership while supporting the broader needs of the accounting organization. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Revenue Accountants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves - Bachelor’s degree in accounting or a closely related field. - 4+ years of relevant experience in technical revenue accounting, preferably with a combination of public accounting and fast-paced SaaS industry experience. - Deep, practical working knowledge of ASC 606, including standalone selling price, variable consideration, and contract modifications. - Practical experience supporting SaaS revenue models and applying technical accounting guidance to real order-to-cash processes. - Experience supporting financial reporting, including revenue variance analysis and key revenue review controls. - Advanced proficiency in Microsoft Excel. - Strong proficiency using generative AI tools, including optimizing prompts, evaluating outputs, and understanding how AI can support technical research and accounting problem-solving. - Detail-oriented approach with strong problem-solving and analytical skills. - Experience reviewing junior team members’ work and mentoring others on technical accounting principles and professional development. Nice-to-haves - Workday Financials experience. - Salesforce experience. - CPA license. - Zuora experience. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Compensation: The expected salary range for this role to be performed in Raleigh, NC is USD 102,600 - USD 123,000. Benefits: Pendo offers highly competitive, employer-heavy coverage in the United States, including $0 premium options, a strong 401(k) match, equity, and flexible time off.

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. • Lead onboarding for strategic customers, including planning, implementation, integrations, and training. • Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. • Serve as an escalation point for complex technical challenges raised by other Customer Engineers. • Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. • Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. • Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

• Drive the end-to-end sales lifecycle for B2B Enterprise software deals, from self-led prospecting and lead generation to demo, negotiation, and closing • Master the Pendo platform to conduct high-impact product demonstrations and manage evaluations focused on specific customer business outcomes • Research and target new business opportunities using modern prospecting tools to build and maintain a robust account priority plan • Navigate complex negotiations, including contract reviews and legal terms, while collaborating with cross-functional internal partners • Lead deep value discovery to uncover customer needs and align Pendo’s solutions with their strategic goals

• Calculate monthly and quarterly commission payments for participants on a variable compensation plan and submit proper reports to payroll. • Maintain an accurate, trackable record of commissions and supporting data. • Ensure accurate and timely distribution of sales compensation letters to new hires; educate new hires on how their incentive compensation plan works and how to access their monthly commission statements. • Develop various incentive metrics, analyses, account reconciliations. Assist with compilation of monthly reporting, forecasts and assist with budget preparation. • Assist with plan implementation and testing to ensure accurate calculations. • Function as a primary contact to the sales organization for commission inquiries and responding in a timely manner. • Evaluate commission guidelines periodically and suggest improvement measures. • Assist with documenting processes and procedures. Maintain strict confidentiality in all aspects of the job.

We are seeking a Senior Integration Solutions Engineer to architect and deliver next-generation automation and AI-driven integrations across Pendo’s enterprise ecosystem. This role blends traditional iPaaS expertise with emerging agentic AI automation , leveraging tools like Zapier Gemini, ChatGPT , and other low-code/no-code and LLM-based platforms to create intelligent, scalable, workflows that accelerate business outcomes. Role Responsibilities Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including , Zapier, n8n, or similar). Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making. Partner with internal business units to lead discovery and design sessions , identifying automation opportunities and assessing integration scope, feasibility, and ROI. Prototype and deploy LLM-powered solutions , including contextual chatbots, document summarization agents, and automated data quality checks. Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors. Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems. Proactively monitor integration performance, reliability, and model accuracy , applying observability best practices. Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders. Contribute to the continuous improvement of integration and AI governance , including standards, templates, and reusable components. Requirements Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in North Carolina, NC $115,000 - $125,000 New York, NY $125,000 - $135,000 Remote (EST) $115,000 - $125,000 Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

• Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar). • Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making. • Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI. • Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks. • Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors. • Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems. • Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices. • Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders. • Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components.