Paul Davis Restoration, Inc.

Role Description Join Our National Team as the Sr. Human Resources Generalist! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Sr. Human Resources Generalist! The Senior HR Generalist will be part of the Strategic Business Solutions team and will play a pivotal role in supporting our human resources operations. This role serves as the primary subject-matter expert for employee benefits, health plans, 401(k), leave of absence administration, and workers’ compensation. The Senior HR Generalist ensures compliance across all U.S. states, delivers a high-quality employee experience, and partners closely with Payroll, Safety, HRIS, and external vendors to maintain accurate, timely, and compliant HR operations. Qualifications - Minimum of 3 years of hands-on experience in employee benefits administration, 401k audits, leave of absence management (FMLA, ADA, STD/LTD), and workers' compensation. - Strong knowledge and application of federal and state employment laws and regulations. - Proficient in using HR software (e.g., ADP, PeopleSoft) and Microsoft Office Suite. - Exposure to multiple HR functions and best practices. Requirements - Serve as the primary point of contact for all employee benefit inquiries, including medical, dental, vision, life, disability, and supplemental plans. - Manage benefit enrollments, changes, and terminations; ensure accuracy in ADP and with carriers. - Partner with the HRIS Analyst to ensure benefit plans, rates, eligibility rules, and workflows are correctly configured and functioning smoothly. - Work directly with ADP and benefit carriers to monitor and troubleshoot EDI files, resolve discrepancies, and complete required audits. - Review and reconcile quarterly benefit reports, including billing audits and contribution accuracy. - Participate in the annual benefits review, supporting plan design discussions, data gathering, and vendor coordination. - Support Open Enrollment, including system setup, communication planning, employee education, and troubleshooting. - Support the annual 401(k) audit and conduct periodic HRIS audits to ensure accurate plan data. - Lead and administer all leaves of absence, ensuring compliance with FMLA, ADA, state-specific leave laws, and company policies across all U.S. states. - Provide timely distribution, collection, and processing of all required leave documentation. - Maintain accurate leave tracking, status updates, and communication with employees and managers. - Serve as the primary advisor to employees and supervisors throughout the leave process, ensuring clarity, compliance, and a positive employee experience. - Coordinate with Payroll to ensure accurate pay, benefit deductions, and return-to-work processing. - Manage all workers’ compensation (WC) claims from initial report through closure, ensuring timely documentation and communication with employees, managers, carriers, and Safety. - Partner with the Safety team to evaluate light-duty or modified duty options and support return-to-work planning. - Support compliance reporting as needed. - Provide weekly updates to employees on leave or WC status and communicate weekly summaries to department managers. - Ensure all WC paperwork is processed accurately and in accordance with state regulations and carrier requirements. - Maintain accurate employee data in HR systems for all benefit, leave, and WC-related transactions. - Conduct regular audits to ensure data integrity, compliance, and alignment between HRIS, carriers, and payroll. - Create, maintain, and continuously improve HR documentation, including SOPs, job aids, forms, and process guides. - Respond promptly to employee and supervisor inquiries through the HR ticketing system, ensuring timely resolution or escalation. - Cross-train in other HR areas, including onboarding/offboarding, employee relations, HR data administration, and policy interpretation to ensure full team coverage. - Provide backup support for HR team members during peak periods, absences, or high-volume cycles. - Participate in initiatives to optimize HR software and systems for better data management, automation, and analytics. - Support data review and cleanup for annual reporting requirements, including audits and compliance submissions. - Manage the annual ACA reporting process, including data validation, coordination with HRIS and Payroll, carrier file reconciliation, and timely submission of 1094/1095 forms. - Assist the HR Director with ACA strategy, review, and final compliance checks. - Assist with benchmarking and best-practice research related to benefits, leave, and workers’ compensation. - Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, compliance, and employee experience. - Prepare and distribute HR communications related to benefits, leave, and WC programs. - Assist with policy implementation and change management for new or updated benefits, leave, and WC programs. - Support training for supervisors on leave protocols, workers’ compensation processes, and benefits-related procedures. - Contribute to the development and delivery of employee education materials, guides, and presentations. - Support HR compliance calendar tasks as assigned. - Participate in special projects assigned by HR leadership. Benefits - Medical, Dental, & Vision Benefits - 401(k) matching - Opportunity for advancement - Training & development

Benefits: - Medical, Dental, & Vision Benefit Offerings - 401(k) matching - Employee discounts - Paid time off - Training & development - Wellness resources Join Our National Team as a Staff Accountant! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Staff Accountant This position will be primarily responsible for preparing, keying, and posting journal entries, reviewing and reconciling general ledger accounts to supporting documentation, assisting in the preparation of financial statements, including but not limited to balance sheets and income statements. This role will also assist with yearly audits. Position: Staff Accountant Reports to: Finance Team/Accounting Manager Location: Jacksonville, FL Salary Range: $55K - $65K annually KEY RESPONSIBILITIES: - Complete reconciliations of General Ledger Accounts, including Accounts Receivable, Accounts Payable, and Clearing Accounts - Complete bank reconciliations - Record and post journal entries - Process insurance program payments, including receiving insurance payments, then pay out to franchises - Field questions on program payments - Assist with the preparation of monthly financial statements and monthly financial packages - Prepare ad hoc financial reporting requests and other analyses, and special projects requested by management - Assist with financial and SOX audits - Maintain monthly schedules used in the preparation and completion of the month-end closing process - Perform duties in compliance with GAAP, company policies, and procedures - Complete insurance program payments for franchisees - Work under the general direction of the Accounting Manager - Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES: - Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint, Zoom) - Experience with Sage Intacct software - Knowledge of accounting fundamentals - Knowledge of financial statements - Knowledge of finance-related systems - Excellent communication skills (written and oral) - Math skills - Analytical and problem-solving skills - Stress management and composure skills - Ability to learn and operate our primary finance-related system, namely Sage Intacct - Ability to work independently and make decisions - Ability to work under specific time deadlines - Ability to pass and maintain a satisfactory background check - Ability to maintain a high level of confidentiality - Ability to follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics Required Education and Experience : - Bachelor’s degree in accounting or related field - 2 plus years’ experience in an accounting role Preferred Education and Experience: - CPA or CPA candidate - 5 plus years of experience in an accounting role - Experience with GL accounts - Experience with preparing financial statements and year-end audits Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Must be able to stay in a stationary position up to 100% of the time - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. - Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer - Must be able to observe and perceive information on a computer and documents - Must be able to communicate and converse with customers over the phone - Occasionally will lift up to 10lbs - Ability to safely operate a motor vehicle Work Environment: The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel: This position may require up to 5% travel. This position may require travel for company meetings and events, and training. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits: - Medical, Dental, & Vision Benefit Offerings - 401(k) matching - Employee discounts - Paid time off - Training & development - Wellness resources Join Our National Team as a Staff Accountant! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Staff Accountant This position will be primarily responsible for preparing, keying, and posting journal entries, reviewing and reconciling general ledger accounts to supporting documentation, assisting in the preparation of financial statements, including but not limited to balance sheets and income statements. This role will also assist with yearly audits. Position: Staff Accountant Reports to: Finance Team/Accounting Manager Location: Jacksonville, FL Salary Range: $55K - $65K annually KEY RESPONSIBILITIES: - Complete reconciliations of General Ledger Accounts, including Accounts Receivable, Accounts Payable, and Clearing Accounts - Complete bank reconciliations - Record and post journal entries - Process insurance program payments, including receiving insurance payments, then pay out to franchises - Field questions on program payments - Assist with the preparation of monthly financial statements and monthly financial packages - Prepare ad hoc financial reporting requests and other analyses, and special projects requested by management - Assist with financial and SOX audits - Maintain monthly schedules used in the preparation and completion of the month-end closing process - Perform duties in compliance with GAAP, company policies, and procedures - Complete insurance program payments for franchisees - Work under the general direction of the Accounting Manager - Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES: - Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint, Zoom) - Experience with Sage Intacct software - Knowledge of accounting fundamentals - Knowledge of financial statements - Knowledge of finance-related systems - Excellent communication skills (written and oral) - Math skills - Analytical and problem-solving skills - Stress management and composure skills - Ability to learn and operate our primary finance-related system, namely Sage Intacct - Ability to work independently and make decisions - Ability to work under specific time deadlines - Ability to pass and maintain a satisfactory background check - Ability to maintain a high level of confidentiality - Ability to follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics Required Education and Experience : - Bachelor’s degree in accounting or related field - 2 plus years’ experience in an accounting role Preferred Education and Experience: - CPA or CPA candidate - 5 plus years of experience in an accounting role - Experience with GL accounts - Experience with preparing financial statements and year-end audits Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Must be able to stay in a stationary position up to 100% of the time - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. - Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer - Must be able to observe and perceive information on a computer and documents - Must be able to communicate and converse with customers over the phone - Occasionally will lift up to 10lbs - Ability to safely operate a motor vehicle Work Environment: The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel: This position may require up to 5% travel. This position may require travel for company meetings and events, and training. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Role Description Join Our National Team as a Full-Service Reviewer! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Full-Service Reviewer. In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Reviewer is to complete estimate and documentation reviews on direct program assignments for Service Level Compliance to carrier partner guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position leverages previous industry experience to deliver exceptional results. This position will assist in supporting the department and network during a catastrophic event. - Complete accurate, timely estimate and documentation reviews through our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software. - Accuracy of work is measured by estimate reinspections. - Timeliness of work is measured by automated reporting between documented events. - This position focuses on estimate, documentation, and commentary reviews for specific job types that include but are not limited to: - Water - Mold - Fire - Tarping - Board-up - Biohazard - Abatement - Other emergency services - Contents - Reconstruction - Large losses of all job types - These reviews include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements. - This position elevates the individual based on skill and expertise, to allow full flexibility to review multiple/all of the job types referenced; serving as a flex reviewer to support the daily demands of estimate uploads. - Communicate directly with franchisees and insurance carriers to ensure that these requirements are being met. - Communication expectations include inbound and outbound phone calls, validation, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications. - Coach franchises on opportunities to improve their estimating and documentation performance. - Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders. - Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and support technical claim inquiries across the estimating/claim management platforms. - Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success. - The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance. - Other duties as assigned. Qualifications - Proficient use of a laptop and operating accessories. - Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel). - Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage. - Ability to move through reviews of varying job types, estimate severity, and complexity. - Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written. - Proficient use of technology applications, including the creation of new documents. - Ability to independently problem solve, resolve conflicts, and manage priorities. - Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role. - Ability to review estimates, documentation, and commentary promptly, with a focus on estimating accuracy. - Ability to complete multiple reviews within a given time frame. - Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software. - Knowledge of estimating principles for the insurance industry. - Ability to learn and operate our primary operating systems. - Ability to successfully pass required industry and company certifications on first attempt. - Ability to answer and communicate with PDRI, independent franchises, and PDO offices via phone and email. - Ability to work with office equipment (fax, scanner, printer, phone system, computers). - Ability to work independently. - Ability to pass and maintain a satisfactory background check. - Ability to maintain a level of confidentiality. - Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics. Requirements - High school diploma or GED. - Bachelor’s degree or equivalent experience in insurance claims or related field. - One plus years of experience with industry estimating/estimate review. - Two plus years of experience with contracting and/or fieldwork for a given trade. Preferred Education and Experience - Experience serving in a customer service role. - One plus years of experience with industry estimating/estimate review. - 5 plus years’ experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction. Physical Requirement - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb, or balance, stoop, or kneel. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Must be able to stay in a stationary position up to 100% of the time. - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. - Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer. - Must be able to observe and perceive information on a computer and documents. - Must be able to communicate and converse with customers over the phone. - Occasionally will lift up to 10lbs. - Ability to safely operate a company vehicle. Work Environment - The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. - Most work will be conducted over email, video conferencing, and telephone. - Employee must have access to a stable internet connection when working out of the office. - Employee must use the provided VPN technology to securely connect remotely. - The successful person must be productive with minimal supervision. Travel - This position may require up to 10% travel. - This position may require travel to franchise locations, trainings, and team meetings. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Flexible work from home options available. Benefits - Medical, Dental & Vision Benefits Offered - 401(k) matching - Opportunity for advancement - Training & development