Parallel Domain

• Own the account end to end: relationship, technical guidance, commercial, escalations, expansion, and renewal. • Be the single point of contact for every inbound and outbound communication with the customer. • Guide the customer's technical approach to integration, simulation usage, and replica adoption. • Program manage 5 to 8 concurrent workstreams across PD and customer teams. • Build and maintain a deep org map across the customer's corporate family. • Run the customer cadence. • Drive multi-year account planning and expansion. • Coordinate internal PD resources so the customer sees one face and gets one answer. • Partner with our executive sponsors on the most senior customer relationships.

• Own the account end-to-end: relationship, commercial, escalations, expansion, renewal • Be the SPOC for every inbound and outbound communication with the customer; set and hold internal SLAs on response times • Program manage multiple critical workstreams across PD and customer teams, driving alignment on status, progress, blockers, and decisions between both sides • Build and maintain a deep org map across the customer's corporate family — decision makers, champions, blockers, budget holders, and how the entities connect to each other • Run the customer cadence: weekly tactical with the working team, monthly steering with leadership, quarterly executive business reviews including our leadership team • Drive multi-year account planning, expansion into new use cases, and pricing conversations • Coordinate internal resources — TEMs, FDEs, engineering, product, finance, legal — so the customer sees one face and gets one answer • Partner with our executive sponsors on the most senior customer relationships

• Own the full sales cycle for OEM accounts — from initial outreach through POC, expansion, and multi-year contracts • Navigate large, complex automotive organizations to identify champions, economic buyers, and decision-making processes • Run POC engagements as the entry point with a clear line of sight to standard deals and million-dollar production expansions • Partner closely with our Technical Engagement Managers who support you on product-depth conversations • Build and maintain a healthy pipeline and accurately forecast to leadership • Represent Parallel Domain at industry events (CES, CVPR, automotive industry conferences)

• Own the full sales cycle for direct enterprise accounts — from prospecting through POC, close, and expansion • Build pipeline and execute deals across AV, robotics, drone, and ML-native companies • Run POC engagements as the entry point, with a clear path to standard deals and production-scale expansions • Partner with Technical Engagement Managers on product-depth discussions and customer technical evaluations • Develop and maintain accurate pipeline forecasts and account plans • Represent Parallel Domain at industry events, including CVPR, NeurIPS, and robotics/AV conferences

• Design, build, and maintain multi-region AWS infrastructure using Terraform. • Operate and scale EKS clusters across production regions: autoscaling, node lifecycle, workload health. • Manage networking across environments: VPC design, DNS, load balancing, and cross-region connectivity. • Support infrastructure changes, migrations, and expansions into new regions. • Help build and run incident management processes: severity definitions, escalation paths, on-call practices. • Lead incident response, debugging, and root-cause analysis. • Write postmortems and drive systemic reliability improvements from what they surface. • Improve observability across metrics, logging, tracing, and dashboards. • Provide security-conscious feedback on platform architecture decisions. • Own cloud IAM governance: roles, policies, and access boundaries across accounts and services. • Improve CI/CD pipelines and infrastructure validation. • Support engineers with infrastructure debugging, environment setup, and performance issues. • Contribute to tooling and automation in Python and Bash.

About the Role Parallel Domain is looking for a Principal Site Reliability Engineer to own the reliability, scalability, and security of our cloud infrastructure - the backbone that runs simulation workloads for some of the most demanding customers in autonomous vehicle development. This is a hands-on, high-ownership role. You'll be the primary infrastructure owner across our multi-region AWS/EKS platform, working closely with a small platform engineering team, partnering with engineering leads across simulation and ML, and our customer-facing teams. What You'll Do Infrastructure Ownership & Cloud Operations - Own and evolve our AWS-based infrastructure, improving platform performance and availability today, and building toward deployable configurations that support enterprise customer environments tomorrow. - Own EKS cluster operations across production regions: node pool strategy, AMI lifecycle, autoscaling, and Kubernetes workload health. - Support the GitOps deployment pipeline - define, deploy, and manage applications across clusters using infrastructure-as-code. - Manage complex networking: VPC design, cross-region connectivity, DNS, and load balancing. - Lead infrastructure deprecation and migration efforts with minimal disruption. Reliability Engineering & Incident Response - Own SLO measurement infrastructure; enable proactive triage of emerging issues before they impact customers. - Lead incident investigation, root cause analysis and postmortems, driving systemic fixes rather than one-off patches. - Design and improve automated remediation systems to reduce MTTR. Security & Access Management - Review and provide security-conscious feedback on platform architecture decisions. - Own cloud IAM governance - roles, policies, and access boundaries across accounts and services. - Lead compliance-adjacent work including audit-readiness, partner certification requirements, and supporting responses to customer security questionnaires. Cross-Functional Collaboration - Partner with application development teams to build an inherently secure platform and drive next-generation deployment architecture. - Partner with customer teams to ensure availability for expected utilization. - Partner with Finance on cloud cost optimization - lifecycle policies, right-sizing, and spend visibility. - Support GPU and batch workloads in collaboration with simulation and ML engineering teams. Platform Tooling & Developer Experience - Improve CI/CD pipelines and automated infrastructure validation. - Support engineering teams with infra-side debugging, log analysis, and environment configuration. What We're Looking For Technical Depth - 5+ years in SRE, DevOps, or infrastructure engineering roles. - Infrastructure-as-code proficiency - Terraform modules, state management, and multi-environment patterns. - Deep AWS experience - EKS, EC2, IAM, S3, Storage Gateway, VPC networking, Transit Gateway, CloudFront, KMS, and IRSA. - Kubernetes expertise - cluster operations, node pools, probes, cordoning, pod scheduling, RBAC, Helm, node autoscaling (Karpenter experience a plus); solid understanding of containerization and AMI lifecycle management. - CI/CD - experience with GitOps workflows and pipeline tooling (ArgoCD, GitHub Actions, Jenkins) - Solid networking fundamentals - CIDR design, security groups, DNS, load balancing, VPN, cross-region connectivity. - Experience with monitoring and observability tooling - Prometheus, Grafana, Elasticsearch. - Comfort with Python and Bash for tooling and automation. - Familiarity working across Linux and Windows environments. Operational familiarity with Windows Server is a meaningful advantage. Communication & Ownership - You communicate clearly across engineering, product, and customer-facing teams, flagging issues with urgency proportional to customer impact. - You advocate for SRE best practices and can effectively operationalize an informed and principled view on security. - You take end-to-end ownership of complex, multi-team efforts - from planning through execution and post-change verification. - You know when to push for a clean solution vs. when to accept a pragmatic one, and you communicate that tradeoff clearly. Nice to Have - Experience with Windows-based workloads on EKS. - Experience supporting simulation, ML, or rendering workloads in cloud infrastructure; running GPU workloads on Kubernetes, including NVIDIA and DirectX device plugin configuration. - Experience with AWS Storage Gateway or Transfer Family integrations. - Familiarity with Envoy Gateway or similar. - Experience with container-optimized OS images (e.g., Bottlerocket, Packer). - Experience with cloud cost optimization at scale. Core ToolsTerraform · AWS · Kubernetes · Helm · ArgoCD · Kustomize · Grafana · Prometheus · Elasticsearch · VictoriaLogs · Fluent Bit · GitHub Actions · Jenkins · Docker · Python · Bash Why This Role PD's simulation platform runs at the intersection of high-performance compute, distributed systems, and customer-critical reliability. The infrastructure problems here are genuinely interesting — multi-region GPU scheduling, Windows workloads on Kubernetes, startup latency optimization, and an enterprise product direction that will require rethinking how we deploy and manage the platform entirely. The Principal SRE at PD is not a ticket-taker - it's a high-trust, high-autonomy position where you'll have genuine influence over infrastructure architecture, cross-team process, and customer experience.

• Develop and execute multi-channel ABM campaigns—including email, paid digital, webinars, and direct outreach—to land and expand enterprise accounts. • Build brand awareness and consideration through earned strategy and tactics - and the ability to build engagement through LinkedIn and owned assets from site content to podcasts. You’ll contribute to the development and refinement of Parallel Domain’s brand messaging, ensuring clarity, consistency, and differentiation across all marketing channels. • Oversee the personalization and distribution of high-quality content (e.g., blogs, whitepapers, case studies, videos, and webinars) that educates and engages our specific target audiences. • Deploy and experiment with the latest AI tools for content generation, personalization, segmentation, and analytics to optimize campaign efficiency and impact. • Orchestrate a content and ABM calendar synchronized with product launches and campaigns. • Measure and report on key ABM and content metrics (engagement, conversion, pipeline acceleration), translating data into actionable insights for ongoing improvement. You’ll monitor key marketing KPIs to assess the effectiveness of campaigns, ensuring they are data-driven and aligned with business goals. • Use customer insights to inform strategy and content, using analytics tools to assess customer engagement, campaign performance, and lead conversion, refining strategies accordingly.