ORNL Federal Credit Union

Title: SharePoint Intranet Developer Location: Oak Ridge, Tennessee, 37830, United States Department: IT Job Category: IT Requisition Number: SHARE002732 Full-Time Hybrid Job Description: This position is based at our Corporate Headquarters in Oak Ridge, TN. Job Summary: The SharePoint Intranet Developer is responsible for designing, building, and enhancing the credit union's intranet and collaboration solutions using SharePoint Online and related Microsoft 365 technologies. This role focuses on creating secure, user-friendly, and well-governed sites and solutions that support internal communication, knowledge sharing, workflows, and employee productivity across ORNL Federal Credit Union. Working closely with Information Technology teams, Communications/HR, Compliance, and business units, the SharePoint Intranet Developer gathers requirements, designs site structures and page layouts, configures and customizes SharePoint components, and develops low-code/no-code solutions to streamline internal processes. This position ensures intranet content and solutions comply with the credit union's security, branding, accessibility, and regulatory standards (e.g., NCUA, GLBA, FFIEC). Essential Functions & Responsibilities: - Intranet Architecture, Design & Development: Designs, builds, and maintains the credit union’s SharePoint Online intranet, including site architecture, navigation, page templates, and content layouts. Creates and maintains modern SharePoint pages and components (web parts, news posts, hubs) that follow credit union branding, style, and accessibility standards. Develops and configures intranet solutions using out-of-the-box SharePoint capabilities, Microsoft 365 features, and low-code tools (e.g., Power Automate, Power Apps). Implements and supports content types, metadata, document libraries, and taxonomy to improve search, findability, and information governance. - Business Collaboration & Content Support: Collaborates with business stakeholders to gather requirements and translates them into user-friendly SharePoint sites, pages, lists, libraries, and workflows. Partners with Communications/HR to support internal communications, news, announcements, employee resources, and corporate content areas. Assists with content migration projects, including planning, mapping, cleanup, and execution from legacy platforms or file shares into SharePoint Online. - Automation, Workflows & Integration: Develops and supports workflows and automation (primarily in Power Automate) to streamline internal processes such as requests, approvals, onboarding, and documentation updates. Integrates SharePoint with Microsoft 365 tools (Teams, OneDrive, Viva, Power Platform) to create a cohesive digital workplace experience. - Security, Permissions & Governance: Configures permissions and security for SharePoint sites and content, ensuring least-privilege access and alignment with Information Security and compliance policies. Participates in the development and enforcement of SharePoint and intranet governance, including site provisioning standards, content lifecycle, and archiving. - Support, Troubleshooting & Operations: Provides Tier 2/3 support for SharePoint-related issues, enhancements, and service requests, including troubleshooting permissions, page layouts, and workflow errors. Monitors intranet usage, site performance, and content quality; recommends improvements to enhance usability, engagement, and effectiveness. - Documentation, Training & Adoption: Creates and maintains documentation for intranet architecture, site templates, governance, and standard operating procedures. Supports training and adoption efforts by developing user guides, quick reference materials, and delivering training or demonstrations to staff and content owners. - Continuous Improvement & Roadmap Awareness: Stays current with SharePoint Online and Microsoft 365 roadmap items and recommends relevant features that can improve the intranet and internal processes. - Performs other job-related duties as assigned. - Hybrid Remote Statement: Following initial onboarding and training, this position may transition to a hybrid remote work arrangement, allowing performance of job duties to be completed both from home and on-site, with a structured schedule designed to support flexibility, business objectives, and consistent collaboration. Work Experience: Three or more years of experience designing and developing solutions in SharePoint Online (and/or SharePoint 2016+), with a focus on intranet and collaboration sites is required. - Required Hands-on experience - - - Modern SharePoint sites, hubs, pages, web parts, lists, and libraries - Permissions management and security trimming within SharePoint Online - Content types, site columns, managed metadata, and search optimization - Experience building process automation and forms using Power Automate and Power Apps (or similar low-code tools) is required. - Familiarity with front-end technologies related to SharePoint customization (e.g., JSON formatting, SharePoint Framework basics, HTML/CSS) is required. - Understanding of information architecture, UX best practices, and content design for intranets and employee portals. Required - Exposure to Microsoft Teams and Microsoft 365 integration with SharePoint is required. - Experience working in a regulated environment (financial services, banking, or similar) with awareness of compliance, security, and data governance needs is preferred. Education, Licenses, and Certifications: - Bachelors Degree in Information Systems, Computer Science, Web Design/Development, or a related field; or an equivalent combination of education and relevant work experience is required. - Preferred Certification/License - Microsoft 365 Certified: Developer Associate or Teams/Collaboration-related certifications - Microsoft 365 Certified: Fundamentals (MS-900) - Any relevant UX/UI, web design, or SharePoint-specific training/certifications Other skills required: - Interpersonal Skills: Strong customer-service orientation with the ability to collaborate effectively with non-technical staff, content owners, and department leaders. Detail-oriented, organized, and able to manage multiple requests, enhancements, and projects concurrently. Comfortable facilitating requirement-gathering sessions, asking clarifying questions, and proposing practical intranet solutions. Team-oriented mindset with the ability to work closely with Information Systems, Communications, HR, and Compliance. - Communication: Ability to communicate technical concepts in clear, user-friendly language and visuals. Strong documentation skills, including the ability to write governance guidelines, how-to materials, and technical procedures. Comfortable delivering training, demonstrations, and one-on-one coaching to content owners and end users. - Strong analytical and problem-solving skills, with a structured approach to troubleshooting SharePoint and workflow issues. - Familiarity with ITSM practices (change management, incident management, request fulfillment). - Basic understanding of security and compliance considerations (DLP, retention, access control) in Microsoft 365 environments. - Willingness to stay current with SharePoint and Microsoft 365 enhancements and to recommend improvements aligned with business needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Communications Manager (Hybrid/Remote) Location: Knoxville, Tennessee, 37922, United States Department: Strategy and Growth Job Category: Strategy and Growth Requisition Number: MANAG002774 Full-Time Hybrid Job Description: This position is based at our Northshore location (2077 Town Center Blvd in Knoxville, TN), and it follows a hybrid remote schedule (in the office 1-2 days/week). The deadline to apply for this opportunity is June 15, 2026. Job Summary: The Communications Manager is responsible for managing internal communication channels and content that support employee engagement, operational clarity, and organizational alignment. This position partners with technical teams as needed but does not perform system administration, development, or advanced technical configuration of communication platforms. This role oversees the day-to-day management of ORNL Federal Credit Union's intranet and internal communication platforms, ensuring content is organized, accurate, timely, and accessible. The Communications Manager partners across departments to publish and maintain internal content, including the creation of original materials and the management, posting, and organization of stakeholder-provided content. The role ensures the Credit Union's voice, messaging, and visual aesthetic are consistently reflected across internal communications, reinforcing brand standards and a cohesive employee experience. Essential Functions & Responsibilities: - Internal Communications & Intranet Management: Manages the structure, organization, and content publishing of internal communication platforms, including the Credit Union’s intranet (SharePoint). Ensures internal content is current, accurate, well-organized, and aligned with established standards and governance. Supports the business in decisions about intranet structure and content strategy, while relying on IT or technical resources for configuration changes or complex technical support. - Content Coordination & Publishing: Coordinates with leaders and subject matter experts to receive, edit as needed, publish, and maintain internal communications content. Determines appropriate placement, format, and timing of content based on channel standards and audience needs. Not all content is authored by this role. - Platform & Document Management Support: Maintains a functional understanding of SharePoint, page layouts, permissions, and document storage practices. Supports content organization, document version control, and navigation to ensure employees can easily locate information. - Governance, Standards, & Quality Assurance: Supports internal communication standards, templates, and content governance. Reviews internal content for clarity, consistency, and usability prior to publication. Partners with stakeholders to ensure compliance with communication guidelines and retention practices. - Reporting & Continuous Improvement: Monitors usage, engagement, and feedback related to internal communication platforms. Compiles basic analytics and insights to support continuous improvement of internal communications and intranet effectiveness. - Performs other job-related duties as assigned. Work Experience: - Five or more years of experience in communications, internal communications, content management, or in a related field is required. - Experience managing or supporting an intranet or internal communication platform is required. - Experience working with SharePoint content/document management systems is required. - Experience supporting or executing work that requires consistent brand representation, messaging alignment, and attention to tone, visual identity, and employee experience is required. - Experience working in a cross-functional environment, supporting multiple stakeholders and shifting priorities is required. Education: - A Bachelors degree in Communications, English, Business, Information Management, Human Resources, or in a related field is required. - Certification/License Certifications or training related to Microsoft 365, SharePoint Online, Content Management, or Information Architecture is preferred. Other skills required: - Attention to detail. - Problem-solving skills. - Strong written and verbal communication skills. - Ability to organize, prioritize, and plan work effectively. - Deliver planned results within established timelines. - Working knowledge of SharePoint and document storage best practices. - Ability to manage and organize large volumes of content. - Maintain strict confidentiality of all employee, member, and organization information accessed through the course of work. - Must be a strong team player with a high level of professionalism and initiative. - Work in a collaborative, deadline driven environment with a high degree of discretion. - Maintain a professional work environment and businesslike appearance. - Proficiency in Microsoft 365.

• Supports the 7 Servicing mission by ensuring newly originated and transferred mortgage loans are accurately set up in the servicing system • Reviews mortgage loan documents and data for accuracy, completeness, and consistency prior to boarding • Sets up newly originated and transferred mortgage loans on the servicing platform in accordance with credit union policies and investor requirements • Verifies key loan details including loan terms, interest rate, and payment information, member/borrower information, escrow setup for taxes and insurance and investor and product type • Compares boarded loan data to source documents and resolve discrepancies in a timely manner • Works collaboratively with mortgage origination, closing, accounting, and servicing teams to resolve issues • Assists with post-boarding quality control reviews to ensure ongoing data integrity • Supports compliance with applicable regulations, investor guidelines, and internal procedures • Maintains clear and organized documentation of work performed