• Manage a portfolio of labor funds, unions, and multi-employer health plans. • Serve as the primary point of contact and trusted advisor for customer stakeholders. • Lead business reviews focused on engagement, outcomes, ROI, and long-term value. • Build relationships with fund administrators, consultants, trustees, and labor leadership. • Partner cross-functionally to solve customer challenges and drive successful outcomes. • Identify retention risks, growth opportunities, and strategies to strengthen partnerships.

• Own the full account — strategy, growth execution, and P&L • Identify and close new business opportunities across the client portfolio • Negotiate pricing and engagement structures • Drive overall client satisfaction by anticipating needs and resolving issues • Connect decision makers at the client with the right Blend360 capabilities • Act as a trusted advisor to senior client stakeholders

Role Description As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses — primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. - Responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. - Collaborate closely with Client Success Assistants (CSAs) for operational and administrative support. - Report to the Director of Client Experience. - Weekly tasks include: - Reviewing ranking changes and addressing urgent matters with SEO Managers. - Conducting client strategy calls to discuss trends, GBP performance, content roadmap, and campaign next steps. - Preparing monthly reports with your CSA. - Engaging in renewal conversations and upsell positioning for clients hitting milestones. - Identifying new opportunities to enhance daily work. Qualifications - 3+ years managing a portfolio of SEO clients at a digital marketing agency. - Proven track record of managing client relationships and driving client retention. - Experience with organic SEO strategy development and execution. - Strong understanding of Google Business Profile optimization and local search marketing. - Experience analyzing SEO performance data and communicating insights to clients. - Knowledge of Legal, Dental, or Medical industries. - Excellent verbal and written communication skills. - Ability to build trust and rapport with clients quickly. - Problem-solving skills and ability to navigate challenging client conversations. - Strong organizational skills to manage multiple accounts simultaneously. - Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software. Requirements - Comfortable interpreting Google Search Console data and explaining ranking movement to non-technical business owners. - Ability to discuss the trade-offs of a Google Business Profile category change with clients. Benefits - Compensation: $70,000 - $80,000 per year, salary based on experience. - PTO: 2.25 weeks per year. - Health insurance benefits. - 401(k) plan (after 1 year of employment). - Remote work opportunity. Company Description Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. - Target markets include single event legal, specialty medical, and dental clients across the country. - Remarkable growth from 40 clients to nearly 200 clients in just 4 years.

Role Description We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients. - You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home. - Make outbound calls for follow-ups, appointment reminders, or outreach as required. - Serve as a primary point of contact for assigned client accounts. - Support client onboarding, setup, and implementation processes. - Respond promptly to client inquiries via email, phone, chat, or ticketing systems. - Maintain detailed knowledge of client expectations, preferences, and service details. - Collaborate with internal teams to resolve client issues and ensure satisfaction. Qualifications - Neutral English accent is required. - 1+ years of customer service experience. - Can type at least 40 wpm. - Passionate about customer service. - Excellent communication and interpersonal skills; verbal and written. - Ability to manage multiple accounts and priorities simultaneously. - Strong organizational and time-management abilities. - Ability to sit for long periods and pass a background check. Requirements - Quiet private workspace. - USB Headset with Noise Cancellation feature. - Dual monitors. - Working Webcam. - Microsoft Windows computer – NO MacBooks. - Computer with at least 1.8 GHz processor and at least 4GB RAM. - Main Internet Service Speed: at least 25 Mbps cable connection. - Backup Internet Service Speed: at least 10 Mbps. Benefits - This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.