OI Infusion Services, LLC

About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers, allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region. Position Summary The Patient Intake Coordinator will work with patients and insurance providers to perform pre-certification and insurance verifications for infusion services. Pay: $24.00 - $28.00 per hour (DOE) Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Performs pre-certification and obtains authorizations and referrals as required by payor guidelines and in accordance with OI Infusion procedures   - Verifying all information on authorization requests are accurate and received/process by insurance companies accordingly  - Gathers medical documentation to support the patients' treatments for further review   - Manages treatment schedule to ensure patients’ authorizations will be completed timely and treatments will remain undisrupted   - Reviews and approves assigned orders utilizing department guidelines     Minimum Qualifications - 2 plus years of insurance verification experience in the medical field (infusion experience highly preferred) - Obsessive focus on patient-experience - Excellent verbal and written communication skills (fluent in English both verbal and written) - Organizational skills - Attention to detail - Ability to work in a team as well as independently Benefits: - Medical, dental and vision coverage - Company paid Short Term Disability - Employee Assistance Program - Paid Time Off including PTO and paid holidays - Paid Parental Leave - 401k w/ employer match Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Location: Remote - Time zone - EST or CST (willing to work EST hours) Hourly Rate: $24.00 - $28.00 (dependent upon experience) Position Summary The Infusion Access Navigator is a critical member of Novella Infusion’s intake and patient access team responsible for owning the “in and out” of the referral and authorization process. This role proactively identifies and resolves intake delays, drives communication with providers and patients, and ensures that each referral moves through the journey efficiently and accurately. The Infusion Access Navigator acts as a bridge between clinical intake, operations, and sales functions—bringing visibility, accountability, and speed to the patient onboarding process. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Own the patient journey through the intake process, ensuring all required information is complete, accurate, and processed in a timely manner. - Proactively monitor cases to identify bottlenecks or missing information and take direct action to resolve exceptions and escalations rapidly. - Communicate regularly with providers and patients to share status updates, request additional information, and set clear expectations throughout the intake process. - Serve as primary point of contact for referral cases requiring coordination across multiple teams. - Review incoming referral packets to verify completeness and ensure accurate data entry into intake systems. - Work closely with Intake, operations, and sales to prevent cases from stalling and ensure smooth handoffs to scheduling. - Monitor and regularly report out on key performance metrics. - Contribute to process improvement initiatives to enhance speed and throughput, improve communication, reduce handoffs, and optimize role integration across departments. Minimum Qualifications - Self-starter, entrepreneurial spirit, attention to detail, and well organized - 3 or more years in a clinical office setting - Experience in building patient charts - Strong organizational and problem-solving skills with ability to manage multiple referrals simultaneously. - Prior experience with infusion therapy intake processes and EHRs - Excellent communication and relationship management skills with both providers and patients. - Proven ability to navigate complex multi-stakeholder environments and drive cases to completion independently. - Experience in healthcare administration, specialty pharmacy, medical assisting or referral coordination preferred. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit for long periods of time; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. Today, we have over 20 clinics across the US. The Novella ambulatory specialty infusion centers, a recent addition to the business as of 2021, allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 30 clinics in the New England region, 9 of which were launched in 2024. Having grown in size and revenue to over $150M, OI Infusion has identified an exciting growth opportunity in the infusion space. The business is uniquely positioned to scale with the Novella business and is confident in the potential for the ambulatory specialty infusion centers to drive revenue growth over the next few years. Position Summary The Infusion Specialist is an ambitious professional who is motivated by working in a small, dynamic team and excited to play a key role in a rapidly expanding business within a fast-growing industry. The Infusion Specialist develops their own market plan, builds partner relationships, and grows their accounts. Infusion Specialists are expected to deliver individual results while also supporting their teammates and being engaged in the broader Novella Infusion team. Location: Remote - must live w/in South/Southeast portion of Connecticut Base plus uncapped Commission Essential Job Functions: - The essential functions include, but are not limited to the following: - Prospect new clients, increase penetration across current accounts, and build long-term relationships - Plan, develop and execute marketing and territory plan for assigned geography - Generate leads through a search process to set new meetings with prospective clients - Build strong networks throughout assigned geography by joining associations, networking groups, and using social media - Conduct meetings with new and existing clients to discuss the Novella Infusion value proposition - Regularly complete referral calls to medical professionals on a daily basis - Consistently meet and exceed monthly quotas - Deliver exceptional customer service - 75% travel within territory - South/Southeast portion of Connecticut Minimum Qualifications: - 2 + healthcare experience required - 4+ years of sales experience preferred - Prior healthcare experience with relationships in specialty such as Neurology, Rheumatology, Gastroenterology a plus - Bachelor's degree or relevant experience required - Excellent interpersonal and communication skills - Ability to identify, qualify and close accounts - Self-starter, entrepreneurial spirit, attention to detail, well organized, strong problem-solving abilities, and presentation skills Why should you join OI infusion:Opportunity to work in a professional environment where your opinion matters Medical, Dental, Vision, and 401k Responsible PTO and paid holidays Flexibility of working from your own home office Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit for long periods of time; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. Today, we have over 20 clinics across the US. The Novella ambulatory specialty infusion centers, a recent addition to the business as of 2021, allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 30 clinics in the New England region, 9 of which were launched in 2024. Having grown in size and revenue to over $150M, OI Infusion has identified an exciting growth opportunity in the infusion space. The business is uniquely positioned to scale with the Novella business and is confident in the potential for the ambulatory specialty infusion centers to drive revenue growth over the next few years. Position Summary The Infusion Specialist is an ambitious professional who is motivated by working in a small, dynamic team and excited to play a key role in a rapidly expanding business within a fast-growing industry. The Infusion Specialist develops their own market plan, builds partner relationships, and grows their accounts. Infusion Specialists are expected to deliver individual results while also supporting their teammates and being engaged in the broader Novella Infusion team. Location: Remote - must live w/in North/Northwest portion of Connecticut Base plus uncapped Commission Essential Job Functions: - The essential functions include, but are not limited to the following: - Prospect new clients, increase penetration across current accounts, and build long-term relationships - Plan, develop and execute marketing and territory plan for assigned geography - Generate leads through a search process to set new meetings with prospective clients - Build strong networks throughout assigned geography by joining associations, networking groups, and using social media - Conduct meetings with new and existing clients to discuss the Novella Infusion value proposition - Regularly complete referral calls to medical professionals on a daily basis - Consistently meet and exceed monthly quotas - Deliver exceptional customer service - 75% travel within territory - North/Northwest portion of Connecticut Minimum Qualifications: - 2 + healthcare experience required - 4+ years of sales experience preferred - Prior healthcare experience with relationships in specialty such as Neurology, Rheumatology, Gastroenterology a plus - Bachelor's degree or relevant experience required - Excellent interpersonal and communication skills - Ability to identify, qualify and close accounts - Self-starter, entrepreneurial spirit, attention to detail, well organized, strong problem-solving abilities, and presentation skills Why should you join OI infusion:Opportunity to work in a professional environment where your opinion matters Medical, Dental, Vision, and 401k Responsible PTO and paid holidays Flexibility of working from your own home office Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit for long periods of time; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers, allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region. Position Summary The Patient Intake Coordinator will work with patients and insurance providers to perform pre-certification and insurance verifications for infusion services. Pay: $24.00 - $28.00 per hour (DOE) Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Performs pre-certification and obtains authorizations and referrals as required by payor guidelines and in accordance with OI Infusion procedures   - Verifying all information on authorization requests are accurate and received/process by insurance companies accordingly  - Gathers medical documentation to support the patients' treatments for further review   - Manages treatment schedule to ensure patients’ authorizations will be completed timely and treatments will remain undisrupted   - Reviews and approves assigned orders utilizing department guidelines     Minimum Qualifications - 1-2 years of insurance verification experience in the medical field - Obsessive focus on patient-experience - Excellent verbal and written communication skills (fluent in English both verbal and written) - Organizational skills - Attention to detail - Ability to work in a team as well as independently Benefits: - Medical, dental and vision coverage - Company paid Short Term Disability - Employee Assistance Program - Paid Time Off including PTO and paid holidays - Paid Parental Leave - 401k w/ employer match Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About the Company Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base. We help our partners treat their patients in a comfortable, convenient, and affordable setting. The Novella ambulatory specialty infusion centers allow business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 35 clinics in the New England region. About the Role: Location: Remote (EST) Salary: Up to $110k DOE This role sits at the intersection of data, analytics, and growth execution, serving as a hands-on partner embedded within the growth function. This role focuses on enabling growth through direct engagement with data architecture, analysis, and framework development. Spending significant time working with data systems building queries, structuring datasets, and ensuring data integrity to evolve into a key driver of insights and strategic decision-making. Over time, the role will become highly technical, requiring strong capabilities in data manipulation and infrastructure. Transitioning toward advanced analytics, insight generation, and close strategic partnership with growth leaders. This position requires the ability to operate fluidly across both technical and analytical domains. The primary responsibility is to transform the CRM, market data tools, Trella/TA, and Looker into actionable frameworks that guide decision-making and drive accountability across the growth team. The ideal candidate is motivated to build from the ground up designing data models, creating prioritization frameworks, and establishing scalable processes while growing into a long-term strategic partner for the organization. Key Responsibilities: Growth Strategy & Planning - Partner with the Growth Lead to define, refine, and operationalize short- and long term growth strategy - Translate strategic priorities into clear initiatives, success metrics, and execution roadmaps - Support annual and quarterly growth planning, including market prioritization, client segmentation, and resource allocation - Identify opportunities to improve growth efficiency, scalability, and return on investment Data, Analytics & Insights - Own the growth analytics function — integrating market data (Trella/TA), CRM activity, referral data, and internal drug/treatment margin data into a unified view that informs how we prioritize targets, measure performance, and identify market share opportunity - Develop and maintain dashboards and reporting that track performance against growth goals, partner outcomes, and service-level expectations - Analyze trends across markets, partners, therapies, and pipelines to inform decision making and prioritization - Understanding between high revenue and high-value referral sources and ensuring data signals are connected to both commission structure and field prioritization. Qualifications - Bachelor’s degree required - 4+ years of experience in growth strategy, analytics, consulting, sales operations, or a related leadership role; experience within healthcare environment strongly preferred. - Proficiency in SQL required; experience with Looker or comparable BI tools strongly preferred; Python a plus - Strong analytical skills with the ability to synthesize complex data into clear, actionable insights. - Experience building dashboards, KPIs, and performance management frameworks - Healthcare services experience preferred (specialty pharmacy, home infusion, ambulatory infusion, or referral-based sales environments). - Familiarity with healthcare reimbursement structure and buy-and-build models - Proficiency with agentic AI tools required to accelerate analysis, automate workflows, draft frameworks, and augment research capacity.

Position: Revenue Cycle Management - Setup & Billing Manager Department: Revenue Cycle Management Compensation: $95,000 - $125,000 Location - Remote About the Role OI Infusion is seeking a Revenue Cycle Management (RCM) Manager to oversee setup functions and billing operations. This leader will manage a team of billers and a setup specialist, ensuring clean claims, accurate EMR maintenance, and seamless site implementations. The ideal candidate is detail-oriented, process-driven, and passionate about reducing denials while driving revenue optimization. Responsibilities Setup & System Management - Oversee coding audits, including adjustment codes, NDCs, rates, and diagnosis codes. - Manage quarterly rate updates and EMR system maintenance. - Execute new site and provider setup, ensuring accurate configuration of charge codes, modifiers, and payors. - Lead EDI, ERA, and EFT enrollments and troubleshoot issues. - Ensure smooth integration of new sites and TINs into the practice management system. - Administer provider portals and maintain secure access. - Identify underutilized tools to improve efficiency. - Create SOPs and provide training for new team members. Billing Leadership & Operations - Develop and enforce billing/coding practices to reduce denials and rejections. - Supervise billing team, manage workflow, and set performance expectations. - Monitor KPIs (billing holds, productivity, QA, rebilling). - Resolve escalated claims issues with clearinghouse and payors. - Lead implementation of AI-driven billing tools to improve efficiency. - Conduct regular audits and update SOPs to ensure compliance. Team Management - Lead a remote team of 3–5 direct reports. - Conduct 1:1 meetings, performance reviews, and coaching. - Oversee scheduling, timecards, and PTO approvals. - Support team growth through hiring, training, and development. - Foster a culture of accountability, collaboration, and continuous improvement. Minimum Qualifications - 3+ years of management experience in healthcare revenue cycle operations. - Strong knowledge of billing, coding (CPT, ICD-10), and claim submission processes. - Experience with setting up and maintaining EMR/practice management systems (AdvancedMD preferred). - Familiarity with EDI, ERA, EFT agreements, and clearinghouse platforms (e.g. Change Healthcare). - Proven ability to lead remote teams and manage competing priorities. - Excellent problem-solving, communication, and organizational skills. - Proficient in Microsoft Office Suite - advanced knowledge of excel a must. Preferred Qualifications - Experience with new site implementations. - Provider portal setup and administration. - Background in infusion billing. Why Join OI-Infusion? - Competitive compensation & benefits. - Responsible PTO policy. - 401(k) with company match. - Remote flexibility. - A collaborative, fast-growing, and mission-driven work environment

Location: Remote - Time zone - EST or CST (willing to work EST hours) Hourly Rate: $24.00 - $28.00 (dependent upon experience) Position Summary The Infusion Access Navigator is a critical member of Novella Infusion’s intake and patient access team responsible for owning the “in and out” of the referral and authorization process. This role proactively identifies and resolves intake delays, drives communication with providers and patients, and ensures that each referral moves through the journey efficiently and accurately. The Infusion Access Navigator acts as a bridge between clinical intake, operations, and sales functions—bringing visibility, accountability, and speed to the patient onboarding process. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Own the patient journey through the intake process, ensuring all required information is complete, accurate, and processed in a timely manner. - Proactively monitor cases to identify bottlenecks or missing information and take direct action to resolve exceptions and escalations rapidly. - Communicate regularly with providers and patients to share status updates, request additional information, and set clear expectations throughout the intake process. - Serve as primary point of contact for referral cases requiring coordination across multiple teams. - Review incoming referral packets to verify completeness and ensure accurate data entry into intake systems. - Work closely with Intake, operations, and sales to prevent cases from stalling and ensure smooth handoffs to scheduling. - Monitor and regularly report out on key performance metrics. - Contribute to process improvement initiatives to enhance speed and throughput, improve communication, reduce handoffs, and optimize role integration across departments. Minimum Qualifications - Self-starter, entrepreneurial spirit, attention to detail, and well organized - 3 or more years in a clinical office setting - Strong organizational and problem-solving skills with ability to manage multiple referrals simultaneously. - Prior experience with infusion therapy intake processes and EHRs preferred - Excellent communication and relationship management skills with both providers and patients. - Proven ability to navigate complex multi-stakeholder environments and drive cases to completion independently. - Experience in healthcare administration, specialty pharmacy, or referral coordination preferred. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit for long periods of time; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.