Ntara

• Develop, maintain, and optimize custom WordPress themes and plugins • Implement integrations between WordPress and third-party systems (APIs, CRMs, marketing platforms, etc.) • Build performance-focused, SEO-friendly, and accessible front-end experiences • Translate design files (Figma, XD, Sketch) into responsive WordPress layouts • Perform requirements gathering and implement technical specifications • Troubleshoot, debug, and resolve platform issues • Provide maintenance, updates, and enhancements to existing WordPress sites • Collaborate with designers, project managers, and other developers to deliver high-quality solutions

• Serve as the primary point of contact and strategic lead for assigned mid- to enterprise-sized client accounts. • Build and maintain strong, long-term client relationships by developing a deep understanding of client objectives, challenges, and digital ecosystems. • Lead account strategy development, including annual digital roadmaps, budgets, and growth plans aligned to client initiatives. • Identify, qualify, and drive account expansion opportunities, including cross-sell and upsell of Ntara’s services and solutions. • Support Ntara’s New Business team by assisting with prospect qualification, solution development, and closing net-new client opportunities. • Translate complex client needs into clear solution approaches, partnering with internal subject matter experts across technology, data, and marketing disciplines. • Lead the creation of proposals, contracts, statements of work, and requirements documentation, ensuring accuracy and alignment with client expectations. • Present strategic recommendations and solution concepts to C-level and VP-level stakeholders in a clear, compelling manner. • Maintain involvement across the entire engagement lifecycle, ensuring continuity from sale through delivery and ongoing optimization. • Set, manage, and proactively communicate scope, timelines, risks, and expectations with both clients and internal teams. • Act as the internal client advocate, aligning cross-functional teams and driving accountability to deliver high-quality outcomes. • Partner with project management and delivery teams to ensure proper resourcing, issue resolution, and successful execution. • Facilitate regular client touchpoints, including status updates, business reviews, and strategic planning sessions. • Contribute insights from client engagements to help evolve Ntara’s service offerings and go-to market strategies. • Stay current on digital trends, platforms, and best practices to advise clients with confidence and credibility. • Travel up to 25% as needed to support client relationships and business development efforts.

• Serve as a trusted delivery partner to clients, building strong relationships and deeply understanding their business goals, workflows, and technical landscapes in support of engineering-led initiatives. • Drive delivery-focused system and solution strategy using deep PXM expertise to align implementation approaches with long-term business objectives. • Partner with client and internal leadership to define, prioritize, and maintain digital roadmaps and multi-phase delivery plans. • Lead complex system enhancement and optimization initiatives, from discovery through implementation, testing, and deployment. • Provide technical leadership to Technical Business Analysts by delegating work, reviewing and validating deliverables, mentoring best practices, and serving as the primary escalation point for delivery-related questions and challenges. • Own problem-solving across all aspects of PXM implementations, including data, integrations, workflows, and user experience. • Participate in stakeholder interviews by engaging in technical discussions, asking clarifying questions and translating business needs into clear, actionable technical requirements for solutioning. • Lead documentation and solution planning for PIM, DAM, ecommerce, CMS, and related enterprise systems, ensuring consistency, quality, and alignment across all technical requirements for solutioning. • Produce clear, executive-ready documentation, including: System architecture and process diagrams, Integration and data flow models, Schema-level attribute definitions, Attribute and data mappings across systems. • Lead requirements gathering and author detailed functional and technical specifications. • Ensure delivery of high-quality, scalable, and maintainable solutions that meet client expectations. • Champion continuous improvement by contributing to process enhancements, templates, and delivery standards. • Support and guide management efforts for both clients and internal teams.