Neon

• Determines a family’s ability and capacity to parent an adopted child by conducting pre-home study meetings as requested, reviewing and assessing agency-requested information, evaluating the family’s knowledge and perceptions of adoption, teaching adoption education courses as needed, and conducting psycho-social assessments of family members • Contributes to the delivery of high-quality adoption services by producing adoption home studies and post placement reports that comply with provided guidelines and meet current agency, state, country and USCIS requirements • Provides support and case management of all assigned families by maintaining quarterly contacts throughout process, communicating information to the family, referring family to appropriate community support systems when necessary and documenting all correspondence in Holt’s database • Prepares family for travel and assists with post placement adjustment by providing training and identifying resources available to help meet the child’s needs and aid in the child’s adjustment to the family • Conduct home visits as required by state law and country program guidelines, assist in early identification of problematic issues, and make a determination regarding the stability and appropriateness of the placement • Assures child’s physical and emotional well-being and eases family’s adjustment by providing counseling to the child and family and/or helping arrange for counseling with a clinician outside the agency if needed • In case of an adoption disruption or dissolution, maintain relationship with family to ensure transition plan is developed that meets the child’s needs • Assist child and family with transition of child to new placement • Contributes to public knowledge about Holt and supports Holt programs by participating in activities arranged by Holt including picnics or parent groups, representing Holt at adoption meetings, coalitions and organizations, and performing other outreach activities as appropriate • Maintains professional knowledge by attending relevant seminars and course work, keeping informed about State regulations, legislation, adoption issues and child-related issues overseas; maintaining license, if required • Contributes to a positive, productive work environment by meeting attendance and punctuality guidelines and pre-arranging time off with appropriate notice; treating all people with dignity and respect; and exhibiting good listening and comprehension skills including giving and welcoming feedback • Contributes to team effort by working cooperatively with Branch and Eugene offices, respectfully responding to all communication from Branch and Eugene in a timely manner • Providing back-up to colleagues as needed and supporting branch office in meeting objectives

• Own the product that sits in the hands of 500,000+ users • Write code and make big architectural decisions • Solve engineering problems around VoIP and telephony • Integrate real-time communication tools • Ensure app works flawlessly for users around the world

• Monitor and analyze traffic, behavior and conversion metrics across digital channels. • Develop analyses and studies to identify opportunities for organic growth. • Plan, execute and monitor On-Page, Off-Page and Technical SEO strategies. • Conduct technical SEO audits and recommend improvements to site architecture, indexing, performance and user experience. • Track keyword rankings, market share and competitor activity. • Create dashboards and executive reports to monitor results. • Collaborate with Product, Content, Technology and Growth teams to implement improvements. • Ensure the quality of digital measurement through analytics tools and tagging. • Perform funnel analyses, navigation behavior studies and identify conversion bottlenecks. • Support CRO (Conversion Rate Optimization) initiatives based on data and testing.

• Develop and maintain features in Android applications, ensuring performance, quality, and responsiveness. • Collaborate with designers and other developers to create efficient, scalable solutions. • Participate in the technical design of solutions proposed by the team and monitor the health of features in production (bugs and crashes). • Write unit and integration tests to ensure code quality. • Ensure the app works across different device models and operating system versions. • Evaluate solutions proposed by the product team and other stakeholders, considering technical best practices. • Actively participate in team ceremonies and development team activities.

• Desenvolver, testar e colocar em produção modelos tabulares complexos de alta performance, focados estritamente em problemas de classificação e risco de crédito. • Garantir o ciclo de vida completo dos modelos (end-to-end), desde a manipulação e extração de dados brutos até o monitoramento e suporte operacional em ambiente produtivo. • Investigar e intervir de forma ágil e prática em cenários reais de falha ou degradação de modelos em produção, garantindo a resiliência das operações de crédito. • Utilizar técnicas avançadas de interpretabilidade de modelos para traduzir comportamentos estatísticos complexos em insumos claros para a tomada de decisão de negócio. • Atuar como referência técnica avançada (Staff), elevando a barra de engenharia e modelagem de dados de todo o time de cientistas.

• Ensure successful home finding for adoptive families • Conduct assessments of potential adoptive families • Provide education and support to families throughout the adoption process • Coordinate with overseas partners for post-placement support • Facilitate ongoing support groups for families preparing for travel

• Own dispute intake, evidence compilation, and resolution across all active payment processors and markets. • Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads. • Support development of internal dispute tooling as operational infrastructure matures. • Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader. • Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records. • Track fraud loss trends across markets and game titles; surface emerging attack patterns before they scale. • Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets. • Own post-launch metric reviews for new payment methods against defined performance thresholds. • Build and maintain operational dashboards; flag anomalies before they become publisher-impacting incidents. • Serve as the operational point of contact for payment-related customer requests escalated by Customer Success. • Conduct deep dives into publisher payment performance, dispute trends, and fraud exposure — producing structured analysis that CS can use directly in publisher conversations. • Support publishers during payment incidents: root cause investigation, timeline reconstruction, and remediation communication. • Document operational workflows, maintain process runbooks, and identify automation opportunities. • Partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product or tooling improvements.

• Ensure successful home finding and provide clinical support for adoptive families • Assess children and review information for successful adoptive placements • Conduct assessments of prospective adoptive families • Provide ongoing education and support to families • Participate in team meetings to provide clinical perspective on child referral matches • Facilitate ongoing support groups for families

• Define and evolve the technical vision and engineering strategy across multiple domains, ensuring alignment with overall business objectives. • Lead, mentor, and develop engineering managers and senior technical leaders, fostering a culture of continuous learning and high performance. • Ensure predictable, high-quality delivery of complex products by managing technical roadmaps and execution risks. • Promote operational excellence through robust SRE practices, observability, and automation across the software lifecycle. • Act as a strategic partner to Product, Data, Risk, and Compliance teams to enable financial innovation in a regulated environment. • Manage the department budget, headcount planning, and strategies for attracting and retaining top technical talent. • Influence the architecture of large-scale distributed systems, ensuring resilience, security, and cost efficiency.

• Develop and architect AI agent systems based on single-agent and multi-agent architectures. • Implement modern communication protocols such as Model Context Protocol (MCP) and Agent-to-Agent (A2A). • Master the information lifecycle for AI: from strategies like chunking and embeddings to implementing techniques such as RAG (Retrieval-Augmented Generation), reranking, and query transformation. • Manage the complexity of multi-model environments. Evaluate and select the best providers based on trade-offs in latency, context, and cost. Standardize the use of abstraction frameworks to avoid vendor lock-in. • Act as a technical mediator in defining AI strategies across the product portfolio. • Ensure architectural consistency across initiatives, identifying opportunities for componentization and reuse. • Serve as a decision-maker in architectural dilemmas, promoting an AI Engineering culture. • Connect AI technical capabilities to the real pain points of business areas. Establish LLMOps pipelines that include: • Rapid experimentation cycles (A/B testing of prompts/models) • Feedback systems (human-in-the-loop) • Monitoring of business metrics impacted by AI • Systematic evaluation (Evals) - creation of test datasets and frameworks.